Recently, Microsoft announced that it is launching a new duo of artificial intelligence and CRM: called Dynamic 365. Dynamic 365 promises to deliver powerful business software by blending CRM with enterprise resource planning (ERP). Dynamics 365 is a direct competition to Salesforce and Oracle. There are a couple of features that are designed with sales and service personnel in mind.
Customer Insights: a stand-alone cloud service that has partnered with Facebook and Trip Advisor to bring data to end users. Companies can integrate all of this data with internal metrics (KPIs) to drive automated actions based on the data. The solution includes partner data from the likes of Facebook and Trip Advisor (proving you don’t need to own an external data source to take advantage of it).