In the world of technology there is a constant shift in networking best practices, applications, infrastructure, security, and so much more. With these constant shifts it is understandable that you the MSP are always working to better your clients needs, and shifting to meet their needs to stay as a trusted business advisor. With these shifts it is important to stay ahead of the game and be knowledgeable to stay competitive in the ever changing technology landscape.
Building a successful IT team is a hard task, and although many of us look for technical skills relationship building skills are just as important . For success in a career in IT, there are two separate and distinct skill sets are required. First you must have top notch technical skills, but you must also have the ability to work with people. Don Crawley joins us to chat about how we can divide people into one of four quadrants on a four-quadrant model:
Hi Ho SMB Nation friends and family.
I recently teamed with Janet Waxman at Leading Indicators and the Waxman Partner Panel to created the “MSP Products and Services: Panel Results” study that you can load HERE (summary results). One nugget you will read about is: “Challenges that partners face in transitioning to MSPs include adopting a new business model, overcoming clients’ resistance to the managed services model, competition with other MSPs, and technology issues.”
There are no shortages of lessons learned coming out of the pandemic. In addition to the economic, health, and working from home we all faced new challenges around every corner during the last year. As many of us found ways to navigate our new lives, many of us also took a look in the mirror and asked ourselves what are we doing, do we love it, are we over stressed, and so many other questions.
MSPs have spent the last year scrambling to adapt to the ever changing environment around them. While helping clients get set up to work from home, managing their own offices, and trying to keep everyone around them healthy it has been a year to remember. With things looking up and many people currently vaccinated 2021 will be the year of transition.