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First Quarter Score: O365=1, Luddites=0, Amazon-1
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Early this week Microsoft released it FY Q1 earnings (its fiscal year starts July 1st) and it exceeded expectations with respect to cloud revenues (overall earnings were down as expected because of the Nokia hit). The Wall Street Journal perhaps said it best that Microsoft is bucking the trend as revenues rose 11%, while competitors like IBM, Oracle and H-P are posting slow or shrinking sales growth. “Microsoft may not be cool, but its sales continue to defy expectations…” wrote Shira Ovide at WSJ.COM. MarketWatch reported that CEO Satya Nadella pitched that Microsoft’s strengths in cloud-ba...
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Zendesk Launches Net Promoter Score Surveys
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  Zendesk, Inc. today launched its Net Promoter Score (NPS) surveys, built to enable organizations to gather and analyze customer feedback from the same customer service platform they use to interact with customers. NPS can measure an organization’s customer loyalty over time proactively, instead of measuring satisfaction only after specific interactions.
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AVG Technologies
AVG Technologies Study Shows Rise in Internet of Things Trend amongst SMBs, increased demand on MSPs
News
AVG Technologies today released the results of a study conducted by independent research firm, Vanson Bourne, which shows a new picture of the SMB end user and MSP environment as it relates to the Internet of Things (IoT) trend. Overall, SMB customer demands are on the rise, and MSPs are looking to adapt. Here’s a bit of information on the study. Vanson Bourne conducted 1770 interviews of both IT and Marketing decision makers from Austalia, Canada, Germany, the UK and the US in September 2014. All of the respondents were from companies with between 1-500 employees, with a split of 85% SMB c...
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Top 5 Ingredients For A Successful Managed Service Practice
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By Bob Vogel, B2 Marketing Spoiler alert: there are more than five. But I’ve interviewed literally hundreds of IT service pros over the years, and I keep seeing and hearing recurring themes among the successful ones. Ironically, even knowing whether or not you are successful is one of the top ingredients. So many IT service companies are living from month-to-month, quarter-to-quarter, even year-to-year, without any clearly defined goals. Without goals, there’s no way to measure success. Tip 1: If you don’t have clearly defined goals for your business, establish them right now and put them ...
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transporter
Connected Data Releases Next Evolution of Transporter Appliance
News
Earlier today, Connected Data, released its Transporter Genesis platform. I had the chance to talk with Connected Data’s VP of Marketing, Jim Sherhart, and COO, Russ Johnson, and they gave me an overview of the Genesis, as well as their take on the current Channel response to the Cloud. I’ll dig right in to the community connection. Jim and Russ spoke to me about what they are seeing in the current Cloud market as it relates to file sharing. In particular, they said that cloud services have a user base of over 400 million, and that 97% of these users don’t pay for these services. Herein the...
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D&H Distributing Announces Agenda for Fall Show
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D&H Distributing today announced the agenda and location of its annual Mid-Atlantic Fall 2014 Technology Show, taking place November 5, 2014. This event, the last in D&H’s event season, will be held in the Hershey Lodge and Convention Center in Hershey, PA and D&H is expecting to host over 100 vendors and over 1000 attendees, including resellers, dealers and integrators. The main focus at this year’s Mid-Atlantic Fall 2014 show is the Server Refresh Opportunity Booth, a 40x40ft area in the center of the exhibit hall, where attendees can see several racks of running, live servers...
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Digium Introduces SIP Trunking for IP Phone Systems, Asterisk and Switchvox
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  Digium today announced its Digium Cloud Services offering, Digium SIP Trunking, will be available tomorrow in the contiguous United States. Digium SIP Trunking offers reliable, inexpensive and simple-to-deploy VoIP connectivity for Switchvox, Asterisk, and any IP-enabled phone system. Digium now has a complete solution, acting as a provider for phones, PBX and telephony service. Its SIP Trunking is available in metered or unlimited plans, and it offers nationwide DIDs, 911 enabled DIDs, and toll-free DIDs along with potential to port local and toll-free numbers from other carriers.
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Harry for Hire! It’s all Dana and Larry’s Fault
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  This is a story about the popular book, the E-Myth Revisited [Michael Gerber, Harper Business], the best-selling MBA program mainstay gifted to me by Dana Epp (Microsoft Security MVP and Scorpion Software founder – recently acquired by Kaseya) nearly ten years ago. The premise is that a small business owner (e.g. pie shop owner) should work ON the business but not necessarily IN the business full-time after a certain duration. So I followed Dana’s advice, and have built a company over the past 15+ years that can run without me being involved day-to-day. For that, I credit Jennifer Hall...
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Guest Blog: 10 Things I Learned About the Channel This Summer
Articles
By Jay McBain, Co-Founder, ChannelEyes As the summer of 2014 is quickly wrapping up, I wanted to share some of my observations on the ever-changing technology channel. I am seeing the very definition of the channel changing. The first generation of the IT channel opened its doors in the late 1970s, with business models around midrange computing, Apple education sales and hobbyist PC sales. When IBM announced the PC on Aug. 12, 1981, the Microsoft/Intel revolution began. The channel grew quickly and weathered numerous storms such as Dell direct in the early 1990s, explosion of the internet in...
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Special Webinar: Maybe You’re Ready, Maybe You’re Not?
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This week’s webinar is a treat for our community! Join SMB Nation’s own Harry Brelsford as he discussed the brand new Board of Advisors Program with Keith Lubner, Channel Consulting Corp, and Ken Thoreson, Acumen Management Group (pictured). Registration Link: https://www1.gotomeeting.com/register/864506928 Learn how to make 2015 your best year ever. Maybe you are ready for the next level!  If you face sales, marketing and/or business management challenges in growing your business it’s time to invest in your success! Invest 45 minutes of your day on Thursday, October 23 to learn ho...
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