Step back and hear me out on this one.

While not a direct hit with the Managed Services Provider (MSP) small and medium business (SMB) space, it’s a technology story at its core: curbside pick-up.

First my journey. I recently started using curbside pick-up at a local grocery store “HEB” in the Austin, TX area. I am sold and will minimize my in-store visits moving forward. Here are a couple take aways.

Accuracy. The customer experience for online ordering has been awesome. The “stuff” I wanna buy is easy to find online. Also – there is an order history so I can simply repeat the last order (like copy-and-paste) and then make simple modifications.

Recently SMB Nation teamed with Ostra and Security Studio to have a non-salesy, open conversation about the challenges Small and Medium Business (SMB) Managed Services Providers (MSPs) face in providing robust cybersecurity solutions. Beyond the technical realm, there is a loneliness feeling that many MSPs feel alone. We hit that head on in the 30-min webcast.

Topics include:

As folks including clients and MSPs focus more on the “spend-side” including expenses, QuoteWerks is more relevant than EVER.

We recently cornered Brian Laufer, long-time partner at QuoteWerks for a business models update.

High-level points in the interview include:

  • Sales quoting and proposal solutions with a focus on supply chain trends
  • Using data science to analyze vendor information
  • Supply chain issues in the IT industry during COVID-19
  • The benefits of using a service to manage procurement for MSPs

Wait! What? It’s already the second half of 2023?!?! Not only is that true but the first half went very fast. So its time for my predictions before 2024 sneaks up on us (YIKES). These are in no particular order and I’d love your feedback (just hit reply to this newsletter).The categories are Economic Anxiety, Marketplaces, MSPs and AI, Events and Cybersecurity.

Former Microsoft executive Caroline Goles at a recent industry conference hosted by Pax8 in Denver. Highlights from the interview include:

  • Partner relations and cloud technology.
  • Career progression and industry experience.
  • Aligning sales and marketing strategies for partnership success.
  • Partner needs and marketing services.

We caught up with a busy Jeffrey Goldstein - Managing Director at Queue Associates recently at the Ingram Micro Global Cloud and Innovation Summit in Las Vegas. Goldstein's technology practice (focused on Microsoft Dynamics) recently celebrated its 30th Anniversary. Catch the conversation about his global footprint that includes Europe and Asia! Learn more about this rock star and his company HERE

The pandemic delayed Pax8 conference has launched with a bang. For a first-time event, it has an impressive 1,100+ attendees and insightful keynotes plus breakout labs.

Let’s start with Jay McBain’s 6 Trends To Watch. A couple of highlights are:

Today customers have seven (7) partners that they work with compared to

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