Delegation is one of the hardest management tools for a leader to learn. As MSPs we like to be thought of as “Trusted Advisors” to our clients, not only to build a reputation for ourselves, but to also serve our clients the best we can.  Larry Doyle joins us to share some situations he has come across in the last year where he is taking over clients, and they are saying they paid for or

In March of 2020 millions of Americans hurried and packed their desks to set up at home, thinking they would head back to the office in a few weeks.  As the pandemic stretched into month and even a year, we are just starting to see talks about returning to the office. 

Being a good listener can help you in every aspect of your life from family and friends, to colleagues at work.  Although, many people feel communication through the phone is a thing of the past with all of electronic communication we use, it is actually one of the most important skills you can have.  How well you listen has a major impact on your job effectiveness, and on the quality of

The days of reporting to the office may be a thing of the past, even after the pandemic is over.    With many workers currently juggling working from home, and or a hybrid of split time, many workers will not be returning to the office full time.  With this new model comes new expectations, and potentially new contracts for some employees reducing salaries and or pay based on the cost of living.   

Earlier this year Microsoft released a number of patches affecting on-premise instillations of Exchange servers, which was actively being exploited by Hafnium.  Hafnium is a newly identified group that is believed to be responsible for not only this attack, but also other attacks on internet facing servers. 

Everyone can benefit from reviewing and embracing best practices in cybersecurity no matter what the season or the reason. Whether you like it or not, all Managed Services Providers (MSP) are in the cybersecurity business! So here are some best practices presented as an at-a-glance table that you can print out

With the large number of on premise exchange (exchange being the server that runs email for corporations), there was a significant vulnerability discovered earlier this year regarding security.  With further investigation it was found that in a lot of Exchange Servers have in fact been hacked, or breacedh in some

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