SMB Nation | SMB IT Professionals
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In today’s fast paced world much of our workday is spent asking others for information, from status updates on jobs, to questions regarding solving tech problems. Although, most of us would not think of questions as a skill that can be honed or how you ask a question could make a conversation more productive, the reality is a simple question can change the outcome of many situations.
Although the transition to remote work was fast and furious for many people, many companies are looking to a permanent hybrid future, where the office is no longer the office of just housing workers, but is going to be more about culture and collaboration. With the mobile workforce turning into a permanent state of affairs MSPs need to really tackle the opportunity as it is
Running a business is hard, as every decision rests on your shoulders, and can either make or break your business. With many business leaders looking for places to bounce ideas off, business coaching has become a common and important practice. A business coach is an experienced mentor who will assist and guide the business owner in running a business by helping them clarify the vision of their business.
As many US cities are lifting lockdown restrictions, and people are starting to return back to the office, companies should look at implementing new safety precautions before allowing employees back. Have you thought about safety regulations for your workplace?
Wasn’t it nice when you could operate your MSP solely on technology, and talk to clients about this router versus that router, or this server versus that server. Unfortunately times have changed and with the growing cloud technologies you are not just selling servers but a multitude of different technologies (many of which your clients do not understand the difference of).
There are five principles of customer service success, and when we follow those five principles we bring humanity into the world of technology. These five principles start with competence. Competence consist of sufficient technical competence in order to meet the requirements of the job description.
Alex Fields joins us to share how things have changed during the pandemic. As many of you know Alex has been a longtime community member who has shared so much about cloud services, and how to manage services in the cloud with other MSPs.