By: Gary Audin

Everyone is concerend, threatened, and frightened about their IT and network resources being comprised. Every day we learn about new threats to SMBs, enteprises, MSPs, VARs, governments, and other organizations. The Cyber & Infrastruture Security Agency (CISA), which is part of the Department of Homeland Security, publishes guidance and recommendations relating to security issues.

As an MSP many of you are providing your customers cybersecurity, and have a mission of staying ahead of the bad guys (easier said than done).  With all of the current threats that have presented themselves over the years,  Kaseya (2018), ConnectWise (2019), Webroot (2019), Ninja (2019), and SolarWinds many MSPs are wondering what is next. 

By Gary Audin

 

Questions for the business CIO when a business considers a MSP. Does the business have all the resources that it needs? Is it having trouble finding them? Can it afford the IT salaries?

Building a  successful IT team is a hard task, and although many of us look for technical skills relationship building skills are just as important  . For success in a career in IT, there are  two separate and distinct skill sets are required. First you must have top notch technical skills, but you must also have the ability to work with people.  Don Crawley joins us to chat about how we  can divide people into one of four quadrants on a four-quadrant model:

In the world of technology there is a constant shift in networking best practices, applications, infrastructure, security, and so much more.  With these constant shifts it is understandable that you the MSP are always working to better your clients needs, and shifting to meet their needs to stay as a trusted business advisor.  With these shifts it is important to stay ahead of the game and be knowledgeable to stay competitive in the ever changing technology landscape.

There are no shortages of lessons learned coming out of the pandemic.  In addition to the economic, health, and working from home we all faced new challenges around every corner during the last year.  As many of us found ways to navigate our new  lives, many of us also took a look in the mirror and asked ourselves what are we doing, do we love it, are we over stressed, and so many other questions. 

MSPs have spent the last year scrambling to adapt to the ever changing environment around them.  While helping clients get set up to work from home, managing their own offices, and trying to keep everyone around them healthy it has been a year to remember.  With things looking up and many people currently vaccinated 2021 will be the year of transition. 

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