Microsoft announces new features for CRM solution

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Microsoft Corp. unveiled this Tuesday new capabilities it will release in Microsoft Dynamics CRM 2016, the latest version of its customer engagement solution.

It enhanced

and advanced intelligence, mobility and service, among other areas, with the new enhancements designed to provide a seamless CRM experience.

“Microsoft’s obsession with customer success is rooted in our ambition to reinvent productivity and business processes,” said Bob Stutz, corporate vice president, Microsoft Dynamics CRM. “Dynamics CRM 2016 is designed from the ground up to deliver core capabilities all in a single system to eliminate distractions, to make it easier to get things done, and to dramatically increase productivity so our customers can spend more time serving their customers.”

Microsoft also released earlier this week the Dynamics CRM Release Preview Guide.