What’s the real value behind Unified Communications?

Geek Speak


Whatever communications and collaboration systems you already have in place; if you can get them working in harmony, you stand to reap tangible bottom line benefits as well as providing users with a far richer and more intuitive user experience.

That’s the promise of Unified Communications (UC); to combine and enhance communications capabilities via a single platform.

Unified Communications simply describes what business has always needed – communications and collaboration working in harmony to achieve benefits for ROI and the user experience.

Yet if you asked 10 IT Directors for their definition of UC, you’d probably get 10 different answers so let’s simplify it to “An easy way to work together via voice, video, online collaboration and mobile devices”.

Defining the ‘what’ is one thing but why would businesses need Unified Communications?

Here are the five most popular reasons cited by organisations that have deployed and use UC technologies.


Enabling better ways for people to get more done together.


Ensuring the business is always available to do business.


Supporting a connected workforce demanding 24/7 access from anywhere, using any kind of mobile device.


Leveraging, rather than stranding, existing and potential IT investments.

Future Proofing Being ready for uncertain future challenges.

To discover more download our guide to Unified Communications which explores the five most popular reasons for committing to a UC future and shares real-life feedback from businesses about the value of UC.