Washington, DC-Based MSP Increases Cloud Services Revenue by 350% (in just 1 Year)

Geek Speak

Washington, DC-based MSP eGuard Technology Services said that it experienced significant year-over-year corporate growth in 2012 as it relates to Cloud services. This

revenue growth is attributed to the MSP adding multiple clients per month to its popular eGuard Cloud Care platform, and its formidable presence by serving various vertical markets of the SMB community within the Metro DC region. In addition, eGuard Tech reports that in 2012, its Cloud services sales were up 350%, net Cloud profit increased 45%, and monthly recurring Cloud revenue was up over 200% from 2011.

(Pictured): Khaled Farhang, Founder and CEO, eGuard Technology Services

“2012 was our best year regarding our expansion within the Cloud services realm as it relates to serving SMBs in the Metro DC area,” said Khaled Farhang, Founder and CEO, eGuard Technology Services. “In just less than one year, we were able to expand our Cloud services offerings to service more than 135 end users in this capacity; as a result, this enabled us to increase our revenue in this area by approximately 350%. In addition, because this new program has been so popular with SMBs, eGuard receives daily inquiries regarding their SMB cloud offering on a daily basis.”

With these numbers in mind, eGuard has chosen to expand its Cloud practice at the most opportune time, especially as it relates to SMBs. According to an SMB Cloud Adoption survey completed recently by analyst firm Techaisle, SMBs that are using Cloud applications are experiencing tremendous improvement in customer acquisition, retention and work satisfaction. In fact, 1 in 4 SMBs say that customer retention has improved, and nearly 1 in 3 says that customer acquisition has improved.

Furthermore, in general, SMBs have experienced improved customer acquisition and retention after using cloud applications, however, SBs (1-99 employees) and MBs (100-999 employees) differ. Typically, SBs are more hard-pressed to acquire customers, a top business issue for them. With the adoption of Cloud, 32 percent SBs say that they have seen improvement. MBs on the other hand, have better direct sales force for customer acquisition, but after equipping the sales force and marketing with Cloud applications they have seen marked improvement in customer retention. Additionally, an important point to note is that 29 percent of SBs have reported improved group productivity and 34 percent improved employee satisfaction.

Since its founding in 2002, eGuard Technology Services has been based on providing metro DC area SMBs with services such as backup/disaster recovery, unified communications, virtualization, and more recently, the Cloud. In fact, Khaled Farhang, eGuard’s Founder and CEO, also serves as a founding member of TOGL Cloud, an SMB cloud offering geared toward MSPs within this space. He is also a member of Robin Robins’ Producers Club, a private group of IT business owners whom Robin has personally coached on marketing, sales and business success.

Regarding its vendor and distributor partnerships, eGuard has established long-term relationships with tech giants, such as Cisco, Citrix, Microsoft, HP and Dell, among others; its distributor relationships are exclusive to CDW, D&H, Synnex and Tech Data. eGuard is also active in within the nonprofit sector both externally and internally; the MSP holds memberships with IT trade associations ASCII and CompTIA, and also specializes in servicing nonprofits/associations within the metro DC area, as well as law firms, architectural firms, medical offices, and construction development companies. In addition, eGuard also prides itself on the fact that of these SMB clients, it holds a 98% client retention rate since its founding in 2002.