What’s the real value behind Unified Communications?

Blog News

If you asked 10 IT Directors or Managers for their definition of UC, you’d probably get 10 different answers so let’s simplify it to “An easy way to work together via voice, video, online collaboration and mobile devices”.


That easy way to work together is really what Unified Communications should be about.

In this sense Unified Communications is simply a way to describe what business has always needed – communications and collaboration working in harmony to achieve tangible benefits for the bottom line and for the user experience.

Defining the ‘what’ of UC is good but we also need to ask why businesses need Unified Communications.

“Using Mitel’s suite of UC and collaboration solutions, we can close about 10-15 sales a day at the end of the month, and can get the money into the bank account faster.” Paul Whiting, IT Manager, Revolution Tea

Mitel works with businesses across the world and here are five of the most common reasons these customers cite for choosing UC technologies.

Productivity Enabling better ways for people to get more done together.

Continuity Ensuring the business is always available to do business.

Mobility Supporting a connected workforce demanding 24/7 access from anywhere and using any kind of mobile device.

Integration Leveraging, rather than stranding, existing and potential IT investments.

Future Proofing Being ready for future challenges and developments in technology.

This customer feedback is covered in depth in a guide which explores the most popular reasons for Unified Communications deployments and shares real-life feedback from businesses about the potential value of UC.