Community Content

 Accelerating the move from managed to modern MSP, MSP-as-a-Service(MSP-aaS), powered by NOCDOC, announces a new partnership with Pax8, the global AI and cloud Marketplace for smalland medium-sized businesses (SMBs).

The relationship extends the reach of the NOCDOC-powered MSP-as-a-Service operating model and introduces enterprise-grade operational support capabilities to thousands of Pax8 partners seeking to modernize and scale faster without adding internal overhead.

Today at Pax8 Beyond, Lexful, an AI-native, secure IT documentation platform built exclusively for managed services providers (MSPs), to create an always-up-to-date system of record and bring order-of-magnitude operational efficiencies, announced it has closed an oversubscribed $7M seed round led by Top Down Ventures and York IE. 

Previewed in February with a limited set of integrations, Lexful is set to launch general availability in July with a full set of integrations and further AI-native features to address longstanding MSP challenges, including tribal knowledge, outdated documentation, and broken search.

Designed exclusively for MSPs, Lexful combines modern UX, native integrations, and generative AI to move IT documentation from outdated, static records to relevant, real-time operational intelligence and business value

Today at Right of Boom, Lexful introduced its AI-native, secure IT documentation platform built exclusively for MSPs to modernize operations.

Backed by IT Glue Founder Chris Day’s Top Down Ventures, and led by global tech executive Pinar Ormeci, the new Lexful platform is being praised by MSPs for addressing the known issues and unresolved challenges of existing IT documentation solutions, including broken search, outdated files, and no real-time capture of new and tribal knowledge. Additionally, MSPs are impressed by the proactive and reactive capabilities of the platform, taking to social media to share their experience and applaud the innovation, real-time search and support provided by the platform’s intelligent data assistant, aptly named Ask Lex.

Pia, the leading AI-led help desk automation platform for managed service providers (MSPs), today announced that longtime executive James Allen has been appointed to the newly created role of chief community officer, unifying community strategy and strategic alliances as the company scales its partner ecosystem. He reports directly to David Schwartz, CEO of Pia. 

The chief community officer position represents a fundamental shift in how Pia is approaching growth. Allen will orchestrate community and partnerships as interconnected drivers of the company's expansion. He'll build scalable programs such as advisory boards, user groups, and certifications while managing technology partnerships, distributor relationships, and co-selling initiatives with vendors. 

The ASCII Group, North America’s original and vendor-neutral community for Managed Service Providers (MSPs), today announced the speaker lineup for ASCII Edge 2026, its multi-city conference series designed to support MSP business owners through peer-driven education and community engagement.

Taking place across eight cities in the United States and Canada, ASCII Edge 2026 brings MSPs together for in-person learning, candid discussion, and practical insight rooted in real-world experience. Built by and for MSPs, the series reflects ASCII’s decades long-standing commitment to peer-driven education and community.

Pia, the leading AI-led help desk automation platform for managed service providers (MSPs), today announced the launch of Automation Hub, a centralized marketplace that reflects a major shift in how MSPs adopt and apply automation.

Automation Hub (the Hub) provides MSPs, vendors, and technology partners with a shared space within the Pia platform to access, install, and exchange pre-built automations for common service desk and operational workloads. It consolidates Pia’s automations from Pia, partners, and leading marketplace vendors, including chatbot flows, SmartForms, extensions, and code samples, so MSPs can find what they need in one place and expand automation across clients without rebuilding workflows from scratch. 

The expanding cybersecurity market presents significant opportunities for IT service providers (ITSPs) and channel firms that can master complexity and position themselves as market leaders.

The Global Technology Industry Association (GTIA) today released the Channel Trends in Cybersecurity 2025 report. Based on a global survey of more than 1,100 ITSPs, the study highlights how channel partners can capitalize on cybersecurity opportunities and position themselves as leaders in this high-growth market.

GTIA conducted this research to help ITSPs navigate emerging challenges and seize growth opportunities in an era where cybersecurity is no longer optional—it’s essential.

 Delivers Smarter, Faster Security to Strengthen Cyber Resilience and Drive Productivity and ROI

 News highlights:

• Barracuda Assistant, powered by Barracuda AI, accelerates security operations by enabling customers and MSPs to quickly and easily navigate threats, troubleshoot issues, access actionable insights, and more.

• Now available within the AI-powered BarracudaONE cybersecurity platform, the assistant delivers real-time, data-driven guidance that strengthens cyber resilience and accelerates response.

 Barracuda Networks, Inc., a leading cybersecurity company providing complete protection against complex threats for all size business

Harry Brelsford of SMB Nation sits down with Liongard at the IT Nation 2022 Conference.  Liongard gives MSPs an operational advantage that delivers both higher profits and an exceptional customer experience.  The Liongard software has been built by MSP veterans with the focus to eliminate error and reduce manual labor, in order to help MSP’s increase their bottom line.  Through visibility management and 70+ integrations, Liongard retrieves data from every environment you manage,  and brings you the data to fuel your workforce.  Listen as Harry, Joe, and Matt discuss data management, and how to use it to increase your bottom line. 

Watch the Interview

San Diego, September 29^th, 2022 – ESET, a global leader in digital security, today announced the launch of new cloud and XDR solutions for Managed Service Providers (MSPs). By expanding the ESET PROTECT Platform to include ESET Inspect and ESET Inspect Cloud, MSPs and their business customers will now have access to dedicated XDR security solutions – available on prem or via the cloud. ESET also launched an all new ESET Direct Endpoint Management plugin for Kaseya VSA, as well as Native ARM Support for macOS. 

Winners to Be Announced at IT Nation Connect 2022 in November

Tampa, Fla., July 20, 2022 — ConnectWise, the world’s leading software company

dedicated to the success of IT solution providers (TSPs), today announced the launch of the WISE Awards, a new program to recognize solution Partners who are achieving their most ambitious vision of success through ConnectWise software, services and community while also striving to make a difference and empower others in the broader industry. Winners will be announced at the inaugural WISE Awards Ceremony, held at IT Nation Connect 2022, Nov. 9-11 in Orlando, Florida. 

July 27, 2022 11:00 AM in Pacific Time (US and Canada)

Hosts:

Harry Brelsford, CEO of SMB Nation
Josh Robbins, CEO of SimpleVoIP

Nearly every MSP has a client that still has a good old-fashioned POTS (copper phone line) installation. Think about the nearby automobile repair shop. There is a customer revenue opportunity!

Major phone companies are retiring copper infrastructure and have no obligation to support ancient wires after August 2, 2022. Companies are scrambling to keep their phone and internet service active, including lifeline service for alarms, fire panels, elevators, fax machines and pool phones.

Josh Robbins, CEO of SimpleVoIP, discusses various options and costs associated with this massive disruption going on right now and how companies can save money and add features at the same time as retiring old technology.