Josh L


GYST (Getting Your Shift Together)

The pandemic has changed or shifted many organizations to reinvent their digital roadmaps to accommodate many people working, and learning from remote locations.  With so many changes digital transformation has become imperative for all businesses from small to enterprise to stay competitive.  Although, digital transformation is the concept of using digital technologies to make a process more efficient, it looks very different for every company.   Watch as Harry and Josh chat about digital transformation and how it applies to you and your clients. 




Phelim Rowe


Top Players in MSS Space

With many companies connecting their crucial data and sensitive company information to the cloud, cybercrimes against large corporations, government agencies, and individuals are on the rise, with losses of finances, data, and time.  Despite the increase of awareness of the need to have proactive security measures many organizations as well as individuals put off implementing sound security initiatives until they have suffered a loss.  With staff already stretched thin, many organizations are outsourcing their security needs to a Managed Security Service Provider (MSSP).  These MSSPs help organizations with solutions for network security, cloud security, endpoint security, threat intelligence, mobile security, email security, along with just about any other security operations that will help make their security procedures and processes faster, more efficient and cost-effective.  Watch as Phelim and Harry chat about the top players in the Managed Security Service space. 




Carl Katz


Email Services

In today’s busy world, email has become the most common source of communication not only in business but also in personal lives.  With most people spending a fair chunk of their day on email,  whether it be for organizing their day in the calendar, emailing a colleague, or tracking tasks, you want to make sure you are picking a service which fits your needs.  Some things to think about when evaluating services are: dependability, compatibility with other email services, storage, user-friendliness platform, spam filters, and mobile access.  Watch as Carl and Harry evaluate a range of leading email services to see which would be best for a variety of different use cases.



Marvin Bee


Hello World: Podnutz Pro

Podnutz is a podcast network devoted to techs ranging from Windows residential and business support to Android games! This podcast has been on for 5+ years and explores a wide range of topics from Managed Service Agreements with attorneys, to Linux, mini computers and so much more. Typically, each podcast ranges from 30 to 60 minutes and are a great resources for MSP’s. Be sure to check out Podnutz Pro and let us know what you think.



Jim Beach


Hello World: School for Startups

School for Startups believes that entrepreneurship is not about creativity, risk, or passion but instead built to make your life better with an end goal of an exit strategy within 5 to 7 years. Join other business owners and entrepreneurs daily at 2:00 pm EST to School for Startups Radio which hosts rich content including editorials, interviews and advertising to help you grow your business and or start one.




Lateral Movement


Lateral Movement

In today’s security landscape, cyber security threats to businesses are becoming more sophisticated than ever. Hackers are developing tools that allow them to easily gain basic access to your data and files, through phishing attacks, malware infections, and ransomware.  Through scanning thousands of computers at a time hackers are able to target their victims using software and tools to gain higher privileges and access not only to the infected computer but between devices within the network.  This technique is called “Lateral movement” which is a technique used by hackers  to systematically move through a network in search of accessing the crown jewels.  Sometimes these hackers will take months to work their way through the network to gain access to extract the information they need.  Watch as Ken and Michael go over how you can protect yourself and your clients from lateral movement.




Ted Hulsy


Build A Winning Business Through Marketing Services

Every businesses goal is to have a thriving business, that not only makes money but serves its clients through a vision set forth by the company.  These goals not only define the company today but will help guide the growth and future of the company.  Have you thought about your business development road map and or goals recently?  Have you set measurable milestones to help you obtain your goals?  Ted Hulsey, long time community member is helping MSPs Grow their business, through marketing by focusing on how to generate new growth, continue to have a positive customer experience, and using marketing to drive success.  Watch as Harry and Ted explore Marketing as a Service, and how you can grow your business. 




Danny Brown


The Power of Story Telling- How to Become a Better Public Speaker

Public speaking is key in most businesses, whether we're talking in a team meeting or presenting in front of an audience, talking on the phone to potential customers or clients,  or meeting with the management team,  we all have to speak in public from time to time.  For most people speaking in front of an audience is described as their biggest fear (que the sweaty palms).  Although, public speaking may be terrifying for most, there are things you can do to help take some of the anxiety away, and leave your audience with the knowledge from your presentation.  Join Danny Brown (Twins Talk It Up Podcast) and Harry as talk they about how speakers aren’t born, and how they are made.  In short, learn how to boost your self-confidence, enhance your reputation, and open up opportunities through enhancing your public speaking abilities. 



Larry D Azure


Moving from the Cloud - The Cost of Azure

With many companies allowing employees to work from home, companies are taking a hard look at infrastructure, accessibility to data, and security.  Amongst those items cloud computing is top on many companies list.  With the current cost of cloud base products like Azure,  some companies are asking is it worth the cost?  Cloud migration is a complex process and determining the cost and benefits requires understanding and accounting for many factors.  Some items you want to look at when calculating the cost are, current IT infrastructure cost, estimate the cloud cost and the cost to migrate and execute the move, bandwidth and storage capabilities and much much more.  When calculating the cost it is best to evaluate cost over 5 years for cloud usage to see if it is the best solution. Watch and learn more about the cost of moving to the cloud. 




Bob Coppedge


Content Based Marketing

Traditional marketing is becoming less and less effective by the minute. With so many people living busy lives, and managing a million things it  makes it more important than even to grab your audience’s attention and leave them wanting more.  You may be asking yourself how do I do that?  Instead of pitching your products or services, try content marketing.  Content marketing is marketing focused on creating, publishing, and distributing content for a targeted audience online.  These materials include things like educational articles, e-books, videos, entertainment, that answer specific questions people have. Sometimes these materials do not even have anything to do with your product.  By becoming a credible resource on topics that matter to potential customers, your business is more likely to get discovered by the right audience and earn their loyalty and trust – which, in turn, enables your brand to strengthen its customer relationships, grow an active and engaged subscriber base, and even increase your profits.  Watch and learn how Bob Coppedge has put content marketing into his business and his tips and tricks. 






Time to Start Preparing Your PPP Forgiveness

It’s time to start preparing your documents for the PPP Forgiveness.  With more than 96,000 requests for Paycheck Protection Program loan forgiveness already being submitted to the Small Business Administration.  THE SBA  has announced they will begin approving request in early October.  Small business owners who have been waiting to have their Paycheck Protection Program (PPP) loan forgiven can breathe a sigh of relief, as forgiveness for smaller PPP loans is expected to be processed quickly, and easily.    Start collecting your payroll reports, your rent invoices, your health insurance bills, your 941 and your unemployment tax returns.  Here is are great resources to calculate your forgiveness as well as other great forms to help you prepare.  Watch and learn how to prepare your PPP Loan forgiveness. 




Office Space


What is the Future of Office Space?

The pandemic has forced the adoption of new ways of working.   From working at home, to social distancing at the office, organizations are having to reimagine not only their office space, but also how to create safe, productive, and enjoyable jobs and lives for employees.   Before the pandemic, the conventional wisdom had been that offices were critical to productivity, culture, and winning the war for talent, however productivity with remote work has proven to work.  Although, many have enjoyed working from home, with little to no commuting, and being home more people are ready to go back to the office.   A recent employee surveys indicate most Americans do not want to work from home full-time. But they do enjoy the flexibility of being able to do so as they choose.   Watch as Bill and Harry predict what the future of office space will be. 






How to Build a Home TV studio

 Working from home, social distancing, and online meetings, are new territories for most of us.  Whether you’re doing a video chat from a home office or a meeting from the park everyone has access to a live TV studio from their laptop or phone anywhere anytime as long as they have internet access.  With your life being essentially on display it is important you look your best, after all you only get one first impression.  A few of the ways you can make a great not only first impression but lasting impression is through, proper infrastructure (ditch your wireless connection), make sure you have good audio, lighting is super important (make sure that it allows you to be warm and clear), make sure you have a camera.  Watch as Carl and Harry discuss how to build out a professional home studio. 



Cont Learning


Continued Learning

During these uncertain times we need to make sure we are staying competitive, by innovating, adapting, and continuing to learn.   There are so many learning opportunities at your finger tips from Microsoft Learn and Bigger Brains (an online learning platform) to local colleges and universities.  Learning new knowledge or skills will help employees see things in a new light and help take organizations to the next level.   Companies and or organizations need to be onboard and help create learning culture.  Another way other than learning programs to integrate learning into your company is to bring in an intern who can not only help but bring in new skills and talent to your workforce.  Watch as Harry and Andrew Bettany chat about continued learning in reference to IF – By Rudyard Kipling.


Payroll Tax Deferment

You may have heard that the president’s executive order for a payroll tax deferral went into effect on Sept. 1, 2020.  This order states that from September 1st to the end of the year employees can defer payment on their Social Security Tax that is taken out of your paycheck.   To start, it’s not mandatory, and employees still owe the deferred money.   During the first part of next year, employees will have to repay the amount deferred to the IRS no later than April 30, 2021.  Get the ins and outs of how the tax deferral will work, and how it may effect you and your clients. 



Dave S


Where in the World is Dave Sobel

Dave Sobel has worn many hats over the years from owning his own MSP to working at Level Platforms and SolarWinds, and his latest endeavor of MSP Radio (hosting the Business of Tech) podcast.    The Business of Tech podcast focuses on the news you need to know.   Covering both the story and why it matters...  Watch as Harry and Dave chat about his latest work, and some of the topics he covers. 




Brian H


Hello World: MSP360

With remote working and learning, Saas solutions have become an imperative part of many people’s lives during the pandemic.  With so many changes to both work, school, and life, MSP360 has stepped up to help MSPs. At the beginning of the year they gave away all of their desktop backup at no charge to allow for a smooth transition to work and learn from home.  With many people still maneuvering working from home, being a teacher and so much more they have enabled all of their managed remote desktop for free till November.    Not only has MSP360 provided free remote and cloud solutions, they have also developed MSP University which is a full service educational platform to help MSPs get their business off the ground.   This platform is completely free and has some great content.  Be sure to check out  MSP360™ (formerly CloudBerry Lab)  who provides cutting-edge SaaS solutions that are simple, cloud-based, and profitable for Managed Service Providers. 






 Hello World Stridepoint

Cybersecurity has become more and more relevant in todays world. With many cybercriminals having access to a broad range of tools with the goal of accessing your data to make the biggest profit with the least amount of efforts. Cybercriminals have become better at infiltrating and interacting with businesses

to access and apply Ransomware and other threats allowing them to attack your systems. With things rapidly changing and cybercriminals in full force, training and awareness is more important than ever. Stridepoint provides awareness programs, training, and cybersecurity solutions so you can defend against cybersecurity attacks. Watch Harry and Todd as they chat about todays world of Cybersecurity and how you can protect your clients.


Dharma Virus

Our virus duo (Michael Jenkin and Ken Dwight) take over SMB Nation to chat about the new developments in the malware and security field.   These two explore a virus that has been around since 2016 and has been reappearing with new versions regularly during recent years.    Dharma is a new variant of Crysis - a high-risk ransomware-type virus. Following successful infiltration of your system, Dharma encrypts stored files using asymmetric cryptography.  Small businesses and bigger organizations should also be cautious as the Dharma ransomware virus keeps presenting new file extensions and have recently infected two large companies forcing them to pay the ransomware.  Be sure to have and verify your backups on a regular bases to make sure they are running and protecting your data to prevent loss of data.  Watch as Ken and Michael give some great tip and information on the Dharma virus and how you can protect your clients. 


Axcient’s Partner Program

Axcient has announced their enhanced partner program.  With Axcient being 100% channel,  the Partner Journey is their number one priority. The Axcient Partner Journey represents your experience with Axcient. From how you first meet Axcient, to trialing their technology, on-boarding as a new Partner, training you, technical support, and importantly, how they help you grow.  With the channel being Axcient’s number one priority they have reset their partner program to better define tiers (Registered, Silver, Gold, and Platinum), as well as enhance the program.   Watch Harry as he explores Axcient updated partner program, tiers, benefits, and updated materials and resources  to help you make money. 




Tech Marketplace


Technology Marketplace

From the newest technologies to the explosion of communication and remote working, technological innovation has enhanced our ability to work more effectively and efficiently.  Although, technology is ever changing, sometimes it is hard to get your physical product in the hand of the consumer.  With that said, marketplace platforms allow a more effective and efficient process for purchasing technology-related goods and services.  Watch as Harry and Danny Brown chat about Technology Marketplaces and the ways they enable service providers to automate billing, provisioning & subscription management.​

Larry D Sept  

Corruption of Onsite Backup

Data loss is becoming more and more prevalent in today’s business world.   With many companies transitioning employees to work from home,  and ransomware in full swing it is more important than ever to protect your backups from corruption.  Without consistent, reliable backups, valuable company data can be lost forever, so choosing a backup method that will work effectively is important for your clients business’s survival.  Weather you choose to store your data onsite or offsite there are some easy steps you can take to safeguard your clients backup.  Watch as Larry and Harry chat about simple steps you can take to help preserve your clients backup.  Remember your disaster recovery plan depends on backups, so it’s important to make sure your backup process works.

Pandemic and Beyond  

Pandemic and Beyond

During any disaster or pandemic, such as COVID-19, MSPs must prepare for disruption in their business as well as prepare to protect their customers and clients vital IT services.    As many of you know MSPs are one of the most important players for many businesses not only during the pandemic, but also keeping their business operational after.  With such a large responsibility many MSPs are asking themselves were they ready for the pandemic and how to plan for long-term business operations in the new normal.  Join Phelim Rowe and Harry Brelsford as they chat about the new norms and how to prepare for the future. 


Augmentt: “Hello World!”

After some time away from the community Gavin Garbutt is back with a new venture. Derik Belair joins Gavin at Augmentt a SaaS application management company.  Augmentt was developed to help MSPs understand SaaS usage, optimize spend, enforce security polies and improve productivity.  With over 35 years of combined Channel experience, the founders of Augmentt have seen it all and built their technology for MSPs to manage their SaaS applications flawlessly.  Be sure to watch the video and learn more about Augmentt





KW Jan 2020


LapLink: “Hello World!”

Thomas Koll joins us to chat about Laplink and what is new.  For over 37 years, Laplink Software has been a global leader in PC connectivity.  As many of you probably know Laplink began offering a simple, efficient method of transferring data from one computer to another across the signature Laplink cable in 1983 and has evolved over the years to include Internet-based, wireless, and peer-to-peer solutions for an increasingly mobile workforce.  Today they are best known for  their migration solution which takes the complexity out of the process.  This migration system is used by MSPs, government, universities and more to assist in automating data transfer.  Watch and learn more about Laplink and how it can help to reduce your migration time. 






Cloud Ecosystems Network

TIDWIT is a Cloud Ecosystems Network that joins many organizations dependent  ecosystem into one network.  This helps organizations easily interconnect with preferred partners to automate many functions and measure results. These workloads applications connect seamlessly to each organization’s backend systems (such as ECMs, LMSs, CRM and Marketing automation tools) through a host of TIDWIT APIs. TIDWIT is also uniquely positioned to deliver on security and privacy through SSO.  This empowers employees and or organizations to connect and come together to reach one goal along the partner journey.  Watch Harry and Will as they explore the benefits of TIDWIT and how it can help streamline your practice.    

Alex Fields Security  

Security First

With the increasing reliance on technology, it is becoming more and more essential to secure your companies and clients data. As the remote work becomes more prevalent and computer networks become bigger, data protection has become one of the most important aspects for many organizations.   With security threats increasingly becoming more advanced Alex Fields has developed a course to help you put security first for your clients in their security journey.  While there is no system that is immune to attacks there are several key things you can do to protect yourself and your clients.  Learn more about security and Alex’s course in the interview below. 

Dwight Sept  

Building Vendor Relationships

Business relationships with vendors and colleagues helps to give you a support network to further your small business.   Vendors are a great resource not only to help support your current clients but to assist you in the growth of your business.  There  service and support allows your business to focus on building customer relations and services that add value to your customers.    Successful vendor relationships require quite a bit of planning and hard work. Although, they require some work the benefits out weigh the work 10 fold.  Watch as Ken Dwight and Harry chat about how Ken has built great relationships to add value to his business. 

Bill Dillion  

Moving and or Office Relocation

Moving and or relocation to a new office space is an involved process with many things to think about. You’ve got office furniture, difficult to pack electronics, and multiple rooms worth of supplies and inventory to get packed up and make sure they get to the correct persons work space upon arrival at the new office.    You also can’t forget to transfer utilities, internet, and other location specific items.   Not to mention usually, you are on a time restraint to do this (you can’t exactly shut down operations for a week to sort things out). An office relocation is a lot of work, regardless of the size of your company. With typical companies spending an excess of $10,000 per employee during a relocation this can be a great opportunity for MSP’s.  Not only is it a great opportunity for a fresh start, but moving offices can kick-start a company into assessing the way it operates; maybe you want to work to more remote workers; or reevaluate technology, products and office supplies; and open up ways in which you can cut back on costs.

Bill Dillon is back to chat with SMB Nation about the opportunities associated with a relocation. 

Microsoft Learn  

Microsoft Learn

Whether you're just starting or an experienced professional wanting to discover new skills, find certifications, and advance your career in minutes with interactive, hands-on learning we have just the place for you.  Bonus it’s completely free.  Microsoft Learn offers a comprehensive collection of training options that empower technical professionals to learn in a style that fits best, allowing you to advance your technical skills while earning achievements and/or preparing for Microsoft Certifications.  The hands on approach helps you arrive at your goals faster, with more confidence and at your own pace.

With hundreds of lessons on different topics this is a great resource for you to enhance your skills within moments.  Watch Harry and Andrew as they walk you through the Microsoft Learn platform.   

Josh L Aug 2020  

Press Room with Josh Liberman

Josh Liberman has been busy this year not only with the pandemic, and running a business, but Josh has been writing and contributing to many community sites.  Last year Josh set a goal to write more and boy has he done so.  Check out some of his articles here.   

Frank July 2020  

Protection from Ransomware

Ransomware has become the scourge of many businesses and is likely not to disappear as a threat anytime soon. If anything, ransomware is on the rise, as evidenced by the Cybersecurity and Infrastructure Security Agency (CISA), which has observed an increase in ransomware attacks across the world so far this year. That proves to be troubling news to organizations that have recently adopted work-from-home policies to address the concerns around the COVID-19 pandemic.  Watch Harry and Frank discuss how to protect your client from Ransomware.

Read More

Watch the Interview

Fraser July 2020  

Marketing 101

Does your company need a facelift or rebrand?  Are you looking to gain more clients?  With the current times social media and marketing is more important than ever to get your message and branding out.  Some simple items you can focus on not only for your personal brand, but also your company brand are: 

  • Have a daily cadence and stay engaged with others
  • Educate clients through great content on a regular basis (daily or weekly)
  • Build yourself as a thought leader
  • Build social media campaign to promote the blog post or direct traffic directly back to the landing page

Watch Michael and Harry and learn some marketing tips to grow your business. 

MS Inspire Recap 2020  

Microsoft Inspire Recap 2020

We met with IAMCP chapter president Danny Brown, to chat about Microsoft Inspire. Inspire is Microsoft’s worldwide partner conference. Typically, companies involved in Microsoft’s Partner Network travel from around the world to spend a week meeting with other partners, attending various sessions and keynotes led by Microsoft executives, and learning about Microsoft’s strategic priorities for the year ahead.  Although this year looked very different than years past,  Microsoft rolled out the red carpet for attendees through live virtual sessions with Q&A and free passes to educational sessions featuring industry experts.  Microsoft was also able to capture the networking aspect of the conference by hosting virtual networking events.  Watch the full recap of Inspire here

Roddy Book  

Coming Soon! The Walk-On Method To Career & Business Success

Jim Roddy joins us to share his new book “The Walk-On Method To Career & Business Success” which features 31 underdog athletes who parlayed their college experience into habits that led to career success.    Roddy’s book is set to publish fall of 2020 with hopes to share a life-changing lesson he learned the hard way – and to clarify a misunderstanding.  Join Harry and Jim as they chat about the book.


The New Virus

Back in the early days when viruses started appearing they were focused on vandalizing (just to cause trouble).  The goal of these viruses were to delete files, reformat the hard drive and or just cause headaches to the end user.  However, in recent years (2013) viruses have been used to collect money via ransom demands.  With Ransomware still being in full swing, we are also seeing a new set of viruses attacking businesses and governments.  These attacks however are not requesting  and or leaving a ransom notes.  Instead of money these new attacks have one main goal in mind, to collect and or erasing data (rendering the data useless).  These viruses are accessing the system through remote desktops and are replacing the files with null characters meaning there is no unencrypting and or recovering the files.  Unfortunately, leaving the business and or country to start from scratch.  With so many people working from home, it is now more important than ever to back data up, have solid antivirus software and reevaluate your computer.  Watch Michael Jenkins, Ken Dwight and Harry Brelsford, as they discuss these new attacks. 

Phelim Rowe July 2020  

The MSP of Tomorrow

MSPs typically focus on technology related to IT or cybersecurity, with back up to the cloud, however, with emerging technologies playing an important role in applications for physical security, vendors are enlisting MSPs to deliver their offerings to customers.  MSPs have made their mark by implementing and managing all types of technologies which help companies protect themselves, run more efficient, and increase productivity and revenue.   With AI and machine learning algorithms playing a huge role in the physical security systems, cybersecurity has become a top concern and priority for organizations not only wanting to protect their physical security assets but also their internal assets,  making it a great opportunity for MSPs to step in and help.   The managed physical security services market is breathing new life into traditional products and services.   This may be a great tool to add to your toolbelt.  Watch as Phelim Rowe and Harry Brelsford explore and discuss these new opportunities. 

Marc July 2020  

Affects Covid Is Having On The Economy

Marc Haskelson joins SMB Nation to chat about the affects Covid is having on the economy.  After speaking with many clients and or prospects Marc learned many people are asking where they should invest time and effort with the recession we are currently seeing and/or the future recession we are going to see with the impact to the economy.  If we think of the universal trues the things that never go away are death an taxes, in turn healthcare represents 26% of the US economy and is growing and will continue to grow (telemedicine).  There are other industries that are also continuing to grow.  Watch and hear what industries are currently growing and where you should invest your time to grow your business. 

Josh Aug 2020  

Summer 2020 What’s Next

Josh Weiss joins SMB Nation to chat about summer 2020 and what is new.  Josh feels privileged to be able to provide services to clients, jobs to his employees, and some personal journey through meditation and exercise.  At a time when the world sucks, Josh is taking active steps to be present, and choose to live a positive life.  Watch and let Josh uplift you and relight your spark in life.      

Josh July 2020  

Outlook Fails

Josh Weiss joins SMB Nation to chat about the recent patch Microsoft issued causing Outlook to fail to start for some users, automatically displaying an error message prompting users to repair some inbox files.  Josh goes onto to chat about how it affected his clients, and the specifics around the patch issued.  At this time there is a work around allowing users to be able to access and use Outlook, however there is not an official fix available for customers.  Microsoft is investigating this issue with the Outlook and the Windows Team.  Watch the interview to get more insight into the problem.

Larry Doyle July 2020  

Dog Days of Summer with Larry Doyle

Larry Doyle joins SMB Nation from the road to share his summer updates from vacations to economic predictions.  Join Harry and Larry as they chat about the Dog Days of Summer.

Larry D April 2020  

Microsoft Virtual Desktops

Larry Doyle chats with SMB Nation about Microsoft Virtual Desktops and what he is learning and deploying.  Over the last few months Larry has done quite a bit of research and training on Microsoft Virtual Desktops and how you manage the user experience (user profile and applications).  Watch and get some great tips from Larry. 

Alex Fields April 2020  

Join a Technical User Group

Alex Fields with Success Computer Consulting chats with SMB Nation about his quarterly technical user group featuring Microsoft Teams.    Alex not only holds a technical user group for MSPs but he also hosts an end user group as well to help educate both audiances.  These quarterly meetings are a great way to reach out to his clients and keep them informed as well as help onboard new clients.  Check out Alex’s events and see how you can implement them into your Business. 

Fraser April 2020  

Changing Times Means Changing Business Models

Michael Fraser joins us to chat about the current economic state and new needs for businesses long term. The current state of MSP IT is going  from rack and stack infrastructure to API infrastructure or IT as code.  MSPs need to start learning and implementing this new infrastructure into their clients and stop relying on techs alone.  With the limitation and a declining tech work force, Michael is helping vendors produce and create content in an automation state to help impower MSPs adapt and come into this  IT as Code model or they are going to be cut out and larger companies are going to take their clients.     

Jenkins May 2020  

Economics of the Pandemic

Harry is joined by Michael Jenkins from down under who has been hit with a double whammy( from the great fires to the Corvid pandemic).  Michael opens up and shares the economic effects of the pandemic and recent activities.  At first they saw huge revenue increases with the support of people working from home.  Over the months this has started to settle down, with hardware, web cams, and other items being sold out and or hard to get, as well as people settling into working from home.  Michael mentions hearing of some stimulus money that will be distributed to help keep businesses afloat.  Watch and learn Michael’s plan to weather the storm. 

Fields July 2020  

Win as a Team with Alex Fields

Alex Fields joins Harry Brelsford to chat about a book he was featured in “Winning as a Team”.  Alex talks about driving Teams adoption in your organization, helping get the most out of the Teams  tools, and how best to use the tools with in Teams.  He goes onto share his stance on Teams and how he believes in allowing users to create their own Teams.    Check out Alex’s book HERE.

Anatomy of Ransomware Attach

Ransomware is something that has been talked about for quite awhile and has been one of the biggest issues in terms of IT security in the last two years.  Although, many people think that Ransomware is a one shot deal, in reality it is a much more detailed process to remove and or get rid of the Ransomware.  Watch as Ken Dwight goes through the process of Ransomware, targeting of the machine, how the malware gets on your computer,  what hackers harvest, how to secure a machine, and much much more. 

Frank June 2020  

Data and Analytics in Today’s Pandemic

Frank Ohlhorst and Harry Brelsford revisit the analytics conversation.  They tie the conversation to the current economic status and pandemic taking place.  When you couple data and analytics you can come to the conclusion on where to drive your business helping to build big profits.  Watch Harry and Frank and learn how to use your data to grow your business.   

Josh L  

Life in a Virtual World

Harry is joined by Josh Liberman to discuss life in a virtual world.  Anyone who runs a MSP knows that you are busiest when it is slowest.  Between virtual learning through virtual conferences, webinar, podcast, drumming up new business, and staying on top of current clients MSPs are busy.  Harry and Josh go onto to talk about getting back together in person hopefully in the near future to get back to human networking, and shaking hands.     Watch Harry and Josh and learn about life in a virtual world. 

I love Data  

I Love Data

Phelim Rowe joins Harry Brelsford to explore privacy with Data.  Phelim explores GDPR and the California privacy act and how it affects your data.  He then goes onto to talk about why companies collect certain information and what they do with the information.  Join Harry and Phelim to learn what is being done with your data. 

Higher Ed  

Time to go back to school?

Harry is joined by Michael Fraser to discuss higher education and its benefits.  Its been one year since Michael graduated with his masters degree, and he explains the pros and cons of higher education and how it has helped him win contracts through the government.    Watch and learn how Harry and Michael have grown through education, certificates and continued education.  With the current economic state is it time to go (back) to school?

State of the Union  

State of the Union on Events

Join Harry Brelsford and Phelim Rowe for a morning cup of coffee and discussion on the current state of the event industry.   Phelim noticed that people are currently thirsting for education, and are willing to attend virtual events as long as the content is current, and the speakers are well prepared.   With all the events Phelim has held during this pandemic he has noticed that people are engaged and like the online format as long as content is educational and well thought out.    Once the pandemic is over he says that events and trade shows will go back to business as usual.   Come and learn what is new with events. 

RSPA Event  

RSPA Announces: Academy Education Symposium August 26-27

Harry Brelsford is joined by Jim Roddy as he announces the first RSPA Academy Education Symposium on August 26-27.  This conference was built on exploring new ideas and opportunities focused on the retail, restaurant, and grocery verticals.   If you are looking to move your business forward in these uncertain times be sure to invest forward and attend this conference.  You will walk away with a plan on how to adjust and reemerge from Covid. 

Tech Tue 05.26.2020  

Tech Tuesday: Your You Tube Journey

Harry is joined by Kevin Hunter, Carey Holzman, and Tom Benkert to discuss how to start a profitable YouTube channel.   They explore the steps to starting your channel as well as some great tips and tricks to building your audience (you must know your audience before producing content).  They also share the power of You Tube and the search within google for years to come.  Watch and learn how to grow an profitable You Tube Channel. 

Alex F June  

How to be an MSSP

Alex Fields is at it again, working on an educational piece on How to be an MSSP.  Alex has found that most MSPs are not up to date on information security and keeping their clients protected.  In these times you can’t rely on your antivirus software but instead need to do a better job of understanding the information security.   Stay tuned for more information to come in the fall.  Watch this interview and learn more about the importance of information security. 

Wilson Pie  

Wilson: Easy as Pie – MFA in Office 365

I’ve just completed an interview with our contributor Denis Wilson who shared with us reports on a 600% increase (January 2020 – May 2020) in “cloud hacking” by bad actors targeting Office 365, G-suite and such. I was scared straight!

So in-part, we used the interview HERE to get me off


Michale Jenkins June  

Resurgence of Ransomware

We go down under with Michael Jenkins to explore the resurgence of Ransomware.  With many businesses ramping up and sending employees home to work we are seeing an uptick in ransomware.  Many businesses were not prepared to have employees work from home, and in turn are rapidly deploying remote work stations, leaving holes in their security allowing for hackers to access their machines.  Watch as Michael and Harry discuss how to protect yourself and your clients. 

Jim Roody 7 Habits  

7 Habits of Highly Effective Resellers or Partners

The RSPA has done research by speaking with their solution provider members regarding the pandemic and how it is effecting their business.  After extensive exploration they found that successful businesses who are weathering this storm have the following 7 attributes:

  1. Strong Cash Reserves
  2. Low and or no debt
  3. They reduce their expenses at the start of the pandemic
  4. Diversified in their nitch
  5. Are considered trusted advisors by their customers
  6. Frequently engage with their customers
  7. Creatively adapting their products and services

Watch this video and learn how you can prepare yourself and business for the next recession and or pandemic.

Frank Ohlhorst June  

Cheer Me Up: Economic Turns

Harry Brelsford and Frank Ohlhorst review the current economic status and how it is effecting MSP’s and their clients.    Although, some MSP’s are being impacted by the reduction in services needed by their clients, others are weathering the storm by using remote help, and online services and ordering.    With businesses being forced to implement social distancing, supply changes, human resources updates, and more to adapt to  this ever changing circumstances he is seeing opportunities for MSPs to implement remote work stations, VPN management, upgraded technology for both store fronts and distance working, and much much more.    Watch and learn

Dan Foote SMB N   Dan Foote joins us from Alaska to share about Backup and Disaster Recovery, with a local business. Most small businesses and some medium businesses do not have backup set up for their business, and or if they do it has not been tested in years. Dan provided a local small business with a complete back up service and was able to show the business owner through email the backup reports. Dan asks when is the last time you tested your back up service?
Stanier June 2020  

MSP Cheat Sheet

Alex Stanier joins Harry Brelsford as they explore an IT and Telecoms Overview diagram.    They review Telecom, Mobility, Network Support, and other applications.  Join them and explore the ins and outs of mobility and telecom. 

Ken April 2020  

The Virus Doctor: Different Families of Malware

Ken Dwight joins Harry Brelsford to discuss the different families of malware.  They start off the conversation in 2003 with Crypto locker (the first widespread Ransomware) and go onto explore the last 7 years where thousands of Ransomware or Families of Ransomware have been developed and or transformed. They go on to discuss the 8 major families that are prevalent today.  Listen to the Interview HERE to learn more about the different families of Ransomware and how they are ever evolving.   

Larry June  

You now you grew up with SBS if…

Harry and Larry reminisce on the SBS days and a new group they joined “you know you grew up with SBS”.    They share stories from the SBS days as well as memorabilia they have kept.  Join Harry and Larry on the Facebook group “you know you grew up with SBS if”.  Watch HERE

D Foote April 2020  

MSPs: Taking Care of Your Clients

Dan Foote joins us from Alaska to share how he is taking care of his clients in the pandemic. With Alaska being a resource driven state (oil, tourism, and fishing) many of his clients are at risk, however, he is reassuring them he will still be there for them as best he can. Watch the interview to see all that Dan is doing to protect his clients.

Phelim May 2020  

What’s Next?

We are joined by Phelim Rowe from across the pond to explore what’s next. Many MSP’s have had a surge in business with the pandemic and are wondering what’s next? Phelim explores new opportunities within the education realm and training. Watch the interview here and get the inside scoop. He goes on to suggest a great opportunity for education and training at

Ken Dwight May 2020  

The New Normal

We are back with The Virus Doctor Ken Dwight to discuss what’s going on with the new normal and his break fix business. He goes on to tell us that things are back to usual, people are starting to venture out, and now needing to set up some remote work stations to go on vacation. Hear the ins and outs from the trenches HERE.

Denis Wilson April 2020  

What Should We Do?

Denis Wilson joins us as we get the good, the bad, and the ugly on VPNs and working from home. He has been quickly training his team on Microsoft VPN as well as other major VPN manufactures. He stressed that MSP’s need to be ahead of this and grow their knowledge or they are going to be behind. Watch our interview HERE.

Marc H May  

How to Run your Small Business From Home

We welcome back Marc Haskelson from The Compliancy Group to chat about how to run your small business. We explore topics from being a mobile workforce, cutting cost and technology needs. Watch and learn ways to continue to serve your clients and run your business during these uncertain times.


Bettany: Learning Updates

We go across the pond to check-in with Andrew Bettany about how people are learning today. Bettany shares the sunny side with the notion of investing yourself with any and all “downtime” you might be experiencing in the pandemic. Education is consistently recognized as one of the best investments you can make! Learn more about Bettany’s courseware HERE and watch our interview HERE. And catch the communication about the FREEEEEE courseware from Microsoft to better yourself!






Dets on the PPP for Small Businesses

Tampa-based Vince Gabel is back in the technology saddle after a brief pause. Days before the pandemic hit head-on, Gabel joined a financial services firm in the technology area. Almost from day one he has been busy getting employees to work from home (securely). In his spare time, he’s been very involved in the financial relief program(s) for small businesses. Listen intently to the interview HERE about how insurance companies are in a better position to disburse funds than banks (Gable even wrote to his senators and congressional delegation to share this idea).

Roddy April  

Pandemic Updates from RSPA – Retail Channel

We’re back with Jim Roddy from the Retail Solutions Providers Association (RSPA) as he talk about his membership demographic (he defines the retail channel as specialty, restaurants, and retail) and the impact of the pandemic on store closures, etc. Watch HERE.


Community Service: Give Your Computer Stuff Away to the Underserved

We’re back with the National Christina Foundation as it continues to ramp and scale to acquire used/old computer stuff (that be equipment) to repair and then return to underserved communities such as students and elderly community. It all starts with a baseline of basic infrastructure (we talk about that) and it ends with ACTION! Watch intently HERE as Harry starts the journey to donate around ten phone, a half-dozen laptops, etc. It’s all good and you can also participate HERE.

Ohlhorst April 2020  

Ohlhorst: Bandwidth made this a Podcast – not a Broadcast

Say what you must but Frank Ohlhorst and the SMB Nation staff have worked remotely for years, so that’s something we’re familiar with (but we’re both bored for some reason). The interesting thing about this podcast was that because of global demand for online conferencing (GotToMeeting, Zoom, etc.) – we couldn’t’ get stable with video (ergo – it’s audio only mates for this one). Ohlhorst takes it to a whole ‘nother level talking about what his hearing about platforms crashing, VPNs being unreliable, etc. Watch HERE.

Ken Dwight Covid  

Dwight: COVID-19 Pandemic Observations

We’re back with Ken Dwight – the virus doctor – is hearing a lot from this anti-virus technology community (who would have know his trademark “The Virus Doctor” would have a double-meaning during this era). Dwight expresses that he’s getting pounded by vendors trying to sell into the pandemic and he’s frustrated than that. It’s a valid point that you can watch HERE.

PS – You can see Harry appear on Ken’s monthly community meeting HERE back in March.

Liberman Revisinting Golas  

Liberman: Revisiting Goals and Objectives

Analyst Joshua Liberman updates us on his long-term plan to do more writing. As a senior professional, he is elevating his game to be more strategic about his personal branding. It’s a big step to look up from the day-to-day of running a business in the trenches. Watch HERE to here about his latest articles on securing small business and securing your own MSP. Another reason he writes is he wants to enjoy doing what he does. Imagine that!

Fraser March 2020  

Happy Happy News!

Seattle-based Michael Fraser is keeping it safe in his home office and he shared with us BIG WIN concerning a Department of Defense (DOD) contract. The win is significant as it’s a door opener to further opportunities. This is phase one of a multi-phase contractor and comes with a matching fund in a later phase (the DOD will do a dollar for dollar match with Fraser’s investors). The devil is in the details and watch HERE.


You can learn more about the award in the press release HERE.



Doyle March 2020


Remote Worker Setups Continue

Today we’re in Dublin, Ireland with analyst Larry Doyle. He shares how the COVID-19 outbreak is impacting his business as well as personal life. What’s cool about this interview is that we stopped his motorcycle in a public park to ring into us and the sound and video quality is amazing. Like our other analysts spanning the globe, Doyle is engaged in assisting clients in setting up remote offices at home. Watch the video HERE.

Rowe March 2020  

Rowe: Webinars vs. Online Conferences

Phelim Rowe – our analyst from the UK, joins us from across the pond! We get insights into his daily life as an existing virtual organization during the COVID-19 (no major changes internally). Rowe optimistically talks about a connected global community that has come together very quickly. We talk about the difference between a webinar and an online event. We talk about how offering your services for free is a MISTAKE. Watch HERE.


Kohl: Fraud Warning About MSP Customer Orders

A leading distributor, Ingram Micro, has sounded the alarm about fraudsters capitalizing on the COVID-19 pandemic and how bad acting customers are ordering laptops et al under the air cover of remote workers. In the interview with Eric Kohl, Vice President, Advanced Solutions at Ingram Mirco, he walks us through the fraud workflow from bad actors, possibly resulting in the Managed Services Provider (MSP) being stuff with the bill for 50-laptops that were delivered and never paid for.

The finer points of Kohl’s letter to resellers is here:

Read More


EXTRA EDITON: Cisco’s Unique Remote Worker Solutions/Support

We’re back on short notice with DD Dasgupta, Vice President, Marketing, SMB Products at Cisco to double-click into how Cisco has a unique end-to-end secure solution for remote workers. Take Cisco security expertise and then add WebEx and you get the picture. Watch the interview HERE!

Here are additional Cisco resources to review.

• “Working Smarter Anywhere”, a blog offering practical advice on working from home HERE
• IT User Advice Page, offering technical guidance and best practices for setting a team up to work remotely HERE
• End User Advice Page, offering best practices for users when working remotely HERE



Updated: Cisco Small Business Push

DD Dasgupta, Vice President, Marketing, SMB Products joins us for a quarterly check-in. In early March, Cisco made several announcements concerning the small business sales motion (catch our conversation about the new “button”) and product stack enhancements. Learn more about the Cisco small business expanded portfolio HERE. Watch the interview HERE.



This Guy – Right Place, Right Time!

Long-time SMB Nation member Wayne Turmel is always one step ahead. You’ll recall Turmel worked extensively with us about a decade ago helping up improve the quality of our weekly webinar and coaching our guests to be better presenters (at his old company Then he leaped frogged to roll up into The Remote Leadership institute. In our video interview HERE Turmel speak about the sheer and utter pandemonium that has hit The Remote Leadership Institute this past month. With EVERYONE working remote, Fortune 500 and SMB clients are seeking out Turmel to assist with the rapid transition. He is thriving for all the right reasons!



Hunter and Brelsford: McBain’s 2020 Channel Forecast – Part 2

Harry Brelsford joins Kevin Hunter on Northwest Digital News for a TechTuesday segment for part two of a two-part series to review Forrester principal analyst Jay McBain’s “What I See Coming For the Channel In 2020” report. Insights include watching channel account managers turn into community managers and much more . Watch HERE!



Hunter and Brelsford: McBain’s 2020 Channel Forecast – Part 1

Harry Brelsford joins Kevin Hunter on Northwest Digital News for a TechTuesday segment to review Forrester principal analyst Jay McBain’s “What I See Coming For the Channel In 2020” report. This is part one (ow two) where we review the role of indirect sales and other highlights. Watch HERE!



Concentration of Power in SMB MSP Community

The facts are undeniable – there has been a merger and acquisition wave that has resulted in a handful of big players starting to dominate the product/services solution stack available to Managed Services Providers (MSPs). That’s good and bad. Listen to this recent Northwest Digital News TechTuesday segment with Kevin Hunter where this important topic is discussed with references to Forrester analyst Jay McBain’s recent 2020 channel/community report. Watch HERE.



Using Analytics To Measure Online community Growth

Newly appointed analyst Scott Sanders talk about his rapidly growing community called IT Business Owners Group  (ITBOG) are the focus in our March 2020 meetup. Sanders shares some secrets about building a thriving community in a world filled with social media nonsense and noise. “I’m a numbers guy so I monitor the analytics of my ITBOG Facebook group.” Sanders stated. Sander’s favorite key performance indicator (KPI)? It’s the growth rate of new members. Watch the interview HERE.



Wrapping 1Q2020 and Pointing Towards 2Q2020

Esteemed long-time SMB Nation contributor Joshua Liberman safely joins us from Alberque New Mexico after we had a meetup at the ChanelPro SMB Dallas event. We discuss a few lost shows such as Channel Partners and the CompTIA membership meetings. Liberman speculates that there will be a cascade of cancelled shows (he is correct as the ASCII Group recently postponed it Houston, TX show for late March 2020. Watch HERE.



Roddy: GoRPSA

We catch-up with a friend of the SMB Nation family, Jim Roddy, former president of Business Solutions Magazine and now Vice President of Sales and Marketing at the Retail Solutions Providers Association (RSPA). Listen up to this podcast format as Roddy links the SMB Nation crowd, primarily Managed Services Providers (MSPs) with the Point-of-Sale (POS) crowd in his world. We’re more interconnected than you might imagine! Listen HERE.



Help Needed: Nationwide Technology Stuff Supply Chain (National Cristina Foundation)

 Time to get back to what we do best at SMB Nation – helping others. With our 49,500 community members who are truly feet on the street, we are working with the National Christina Foundation to rapidly scale the distribution of low-cost and no cost technology assets to solve the digital divide with coronavirus-related matters such as schools closing on short notice and students needing to learn online NOW. The National Christina Foundation’s mission is to assist those who need to help the most such as lower-income students trying to participate via digital inclusion during this health crisis. Watch the interview with Scott Henley and Sue Krautbauer and please volunteer (donations, services) HERE .



Working Remotely But Still Going To Small Meetings

Off to Southern California we went to interview MSP Denis Wilson about his business model. Like other MSPs, Wilson benefits from automation and remote management tools. He has one client that’s not in the best position to be completely remote so that’s an exception as Wilson responds to the coronavirus pandemic. Catch where Wilson comments he still goes to small business meeting gatherings such as the Rotary Lunch. Watch the interview HERE.


Jenkin: Down Under – Aussie MSP Response to COVID-19

Long-time contributor Michael Jenkin weighs in from Adelaide, Australia with how, following the recent big fires, the coronavirus pandemic is impacting his business and that of his customers. Pay special attention to the interview HERE where we talk about the economic multiplier effect in the technology supply chain. And be sure to go over the check out his amazing YouTube channel with geek stuff!

Dohn: Early Decisions Made and Clear Communications

Long-time SMB Nation member LC Dohn sent out the first customer-facing coronavirus communication we witnessed about how her MSP practice, NetWeb Computer Consulting, is handling its internal operations to safely serve its customers in the Alpharetta, Georgia-area. Fortunately, Dohn’s workflow was 70%+ remote work already with tools like remote management and monitoring. Her client email placed an emphasis on tracking the COVID-19 matter via sites from the Center for Disease Control (CDC) and World Health Organization (WHO). Bonus – Dohn is an adjunct instructor at a local college and is teaching her Microsoft technical curriculum online too! Watch HERE.

Dwight: Why I Joined the IAMCP

Great minds think alike. Contributor Ken Dwight recently joined that Houston chapter of the International Association of Microsoft Channel Partners (IAMCP) and it was the same week Harry joined the Austin chapter! We talk about our reasons for join this trade association plus what we hope to “get” out of our participation. Its all about gives and gets when you join a trade association. Watch HERE.



Revised Microsoft 365 Book OUT!

Contributor Alex Fields went heads down for the first part of 2020 to revise his popular book, now called “The Microsoft 365 Business Migration and Configuration Guide: Deploying, Securing and Managing Microsoft 365 Business” that you can discover more about HERE. The main addition was migration content in this updated edition. Watch the amazing Alex in this chat HERE. And as a bonus, he shares a dashboard that is tracking the coronavirus outbreak HERE.



Extinction Events and the MSPs

Contributor Phelm Rowe joins us from the UK to talk about “what’s next” for the MSP. He frames it up as a term he coined called “extinction events.” The conversation meanders into whether an MSP should be a specialist or generalist. Through in some consolidation chatter and other such nonsense. Watch HERE.



Weiss: Financial Markets and MSPs

Long-time contributor Josh Weiss from LA Creative Tech in Southern California shares some insights on the stock market volatility and whether is does/does not impact the local Managed Services Provider (MSP). It’s a multi-faceted conversation. Weiss shares that his large real estate client could well be impacted. The conversation shifts to counter-cyclical opportunities.



Sanders: See You At Sea!

Community leader Scott Sanders from the IT Business Owners Group has a great (and as he says “crazy”) idea: an at-sea technology conference. We double-click down into the “411” on his late Summer 2020 conference cruise. He’ll have both lecture/content and of course fun. Give his cruise your consideration. The details are HERE.



Ohlhorst: Where in the World is Frank?

Esteemed analyst Frank Ohlhorst updates us on recent conferences that he’s covered including NetApp over in London. Listen intently as Ohlhorst educates us on NetApp, an ISV that isn’t commonly thought of in the SMB Nation Managed Services Provider (MSP) membership. Well 900+ people can be wrong. Catch the conversation at mid-point where Ohlhorst gives insights into Brexit being a topic of discussion. As promised in the interview, here is the URL for NetApp’s partner program HERE.



Fraser: Startup Success Secrets

Contributor Michael Fraser has nailed the startup success motion. He is participating in startup incubator/contests with Google, Facebook and Microsoft. There are programs from these big three ISVs to assist startups like Fraser’s Refactr (that focuses on Infrastructure as a Service aka IaaS). Watch HERE.



Weiss: Outsourcing Admin Stuff as an MSP

Southern California-based Josh Weiss (LA Creative Technologies) brings us into the roaring 20s by revisiting outsourcing some tasks and services as a smaller Managed Services Provider (MSP). Weiss love the front-end help desk services offered by his use of Continuum. He also sees value in using outside expertise such as SeaLevel to help him be strategic. Spoiler alert – Weiss is most excited in this interview about using a virtual assistant (from the Philippines). Watch HERE.



Rowe: Clearing up the Confusion: MSP v MSS

Analyst and contributor Phelim Rowe clears up the confusion on labels surrounding cybersecurity solutions. Rowe’s analysis starts with analyzing the Service Level Agreement (SLA) with the client. Does the client need (or well they pay for) military grade security. Rowe defines Managed Security Service (MSS). Rowe also discusses his event model that combines MSPs, MSS and Customers. Watch HERE.



Dwight: I’m Rebranding in 2020!

Esteemed analyst Ken Dwight, known as The Virus Doctor, has evolved his long-time cybersecurity community with a refresh. It starts with his messaging to emphasize the Malware Incident Response workshop. This is updated from his messaging emphasis on virus remediation (in addition to virus stuff). Watch HERE.



Wilson: Introducing the LA Cyber Lab

Denis Wilson, long-time contributor and analyst, talks about a City of Los Angeles cybersecurity alert service call LA Cyber Lab. Then we talk about content-based MSP marketing – work it hard and it works! We review an article curated from, you guessed it, the LA Cyber Lab. Specially the topic concerns the “locked screen trick” that dupes a lot of folks out there.



Liberman: Looking Forward to the Roaring 20s

Analyst and contributor Josh Liberman peeks at upcoming events *and* provides a recap on the recent Auvik event in mid-January. He speaks towards Auvik’s efforts as a “first time show” including strong attendance, an engaged audience and Auvik staff accessibility. Shout out to the human networking time/peer-2-peer time. To be honest, that is one of the underlying (and often unappreciated) aspects of an event (what we call Networking 101). Watch HERE.



Ohlhorst: Is 2020 the Year of Azure in SMB?

 Long-time contributor Frank Ohlhorst out of New York City is a busy man but we caught a few minutes with him to kick of 2020. The question is simple: Is 2020 finally the year that Azure fits into SMB? The answer is longer. Listen up pardners!



 Jenkin: Australian Fires and IT Updates

 Australian Michael Jenkin (checks in with us on the massive fires. Jenkin is right in the middle of it. After a general update, Jenkin talks about how its impacting technology infrastructure (including ordering supplies and allowing extra shipping days). The conversation then focuses on the importance of business continuity planning and disaster recovery. Please watch this important community update and support Australian fire relief as you are able.


Fields: I’m am UPDATING my BOOK!

 Contributor Alex Fields (Success Computer Consulting, Minneapolis, MN) has started 2020 off with a bang! He is updating his well respected “Microsoft 365 Business Admin Guide: Securing and Managing Microsoft 365 Business” to version it with more migration content. The focus is file migrations, not the well known and understood email migration scenarios. In his own words, Field talks about using the guide to “finesse” your way to a successful system migration.


Sanders: Community Power!

 A self admitted working man, Scott Snaders, has earned success as a MSP and IT business owner out in the Carolinas! But what we talk about in addition to his life journey is how he built a successful IT Business Owners (ITBOG) Facebook group over five years with over 3,000 members engaging in spirited conversations. It’s harder than it looks with Sanders personally directing the group, admitting “good fits” and monitoring behaviors. Communities come and go. But the fact Sanders has stuck with it makes this an encouraging interview to watch. Catch the bit at the end about Sanders holding his first event on a cruise ship in late Summer 2020. After watching, go to his main site HERE for more details.


Schwank: From Break Fix Tech to Growing MSP

 Contributor Blake Schwank has successfully grown Colorado Computer Support (a Colorado Springs MSP) from a husband/wife team to a mid-sized MSP. One of his secrets shared in this video concerns the profitability he attributes to Unified Communications (UC) offerings. Closely related is this secret. Don’t call it UC in front of your small business clients (they don’t care). Watch!


Fox: Importance of Project Management for MSPs

Sure it’s an evergreen topic but revisiting the role of project management is always welcome! Canadian Matt Fox shares insights into the field of project management and solutions. Fox works for an ISV that provides purpose built project management functionality for ConnectWise and other PSAs (doing business as CW KanBan). A must watch for Managed Services Providers (MSPs).

Brelsford: My Annual Small Business Saturday shopping Adventure

Harry Brelsford treat the last Saturday in November every year (Small Business Saturday) as a national holiday that directly impacts the SMB Nation. From Austin, Brelsford buys his son a bike racing outfit (kit) to show he can spend his hard earned dollars in a true small business. Mark it on your calendar next year to suit up, show up and shop local!

Cooke and Rodriguez: Small Business Saturday 2019 and IAMCP

On the recent Small Business Saturday (November 30, 2019), we had a meetup with Davin Cooke and Rudy Rodriguez at the world famous Mellow Johnny’s Bike Shop in Austin, Texas. This interview is a double feature inside this bona fide small business. First – there is a brief conversation about the Austin chapter of the International Association of Microsoft Channel Partners. Then we discuss Small Business Saturday itself.

Understanding Jay McBain’s 2020 Forecast Report

I took 30-mins to carefully read Jay McBain’s 2020 forecast titled “What I See Coming for the Channel in 2020” and I still didn’t completely understand. McBain, a principal analyst at Forrester, is truly a gifted expert and the report is well written. But at some level it’s above my pay grade so I reached out to Will Yafi (TIDWIT) to have him walk me through it in the interview HERE. A few takeaways include the breakdown of the traditional partner program, the importance of non-transacting partners and what’s old is new (referring to my technology consulting days back at a large Pacific Northwest accounting firm).

Jenkins – Here Comes Australia in 2020

Contributor Michael Jenkins speaks towards the current state of IT in Australia and how some recent national government initiatives are now bearing fruit. For example, the increased availability of broadband has jum started cloud computing in Australia. Jenkins predicts you’ll see the transition on-premises-based IT to cloud with an emphasis on edge servers. Jenkins also speaks towards the cost saving (some SMBs were paying $10K/month AUD for broadband in the past). Other topics include MSPs being targeted by cyber criminals in 2020, etc.

Liberman – Overseas Conferences and Looking Towards 2020

Contributor Josh Liberman updates the Nation community on his recent adventure in Paris for DattaCon Europe. He speaks towards the difference between US-based shows and vendors and the overseas makeup. There are differences indeed. He then looks towards 2020 with his own business model and events he plans to engage in.

Merrill Keating – TEDx Youth Bainbridge IslandMSP Passion Project – Cancer Can Rock!

Hometown hero and three-time author Merrill Keating is at it again. She’s become certified in the TEDx movement and directs the youth group on Bainbridge Island just outside Seattle. This group is all about intellectual and civic engagement that typically results in events. Speaking of events, Keating and her team are holding a TEDx Youth Event on Bainbridge Island on Saturday, February 1 2020 at the Bainbridge Island Museum of Art. Discover the dets HERE.

MSP Passion Project – Cancer Can Rock!

Well-known community member Rich Forsen has elevated his Washington DC-area Managed Services Provider (MSP) practice to the point where he’s acting as an owner and not the pie maker (ala “The E-myth Revisited” book). He has focused his unused work capacity on a passion project called Cancer Can Rock that allows him to serve a community of cancer afflicted musicians on a couple of levels: playing healing music and creating a musical legacy. Harry shares how every family has been impacted by cancer including his own. Cancer Can rock has been selected as SMB Nation’s cause marketing entity for 2020 so join us for this “Hello World” chat with Forsen here.

Rowe: Global MSS Workshops

Phelim Rowe directs UK-based CTG Intelligence, an integrated events and education concerns for both channel partners and customers in the security technology space. After we do a “Hello World” we move on to talk about the use of acronyms and labels in our community: MSP, MSSP and MSS. Lean in, listen intently and discover the finer points between these earned and unearned (marketing) titles. And we end with a shout out to Forrester analyst Jay McBain who recently spoke at Rowe’s Miami security workshop.

Pax8: What’s the Story?

This born in the cloud undistributor based in Denver, Colorado has grown into a really big deal in the SMB Managed Services Provider (MSP) space over the past few years. I kept hearing the “buzz” about Pax8 and I had to visit it’s HQ to get the scoop. It built its own cloud distribution platform after looking at marketplace platforms (such as Parallels/Odin) and owns its own intellectual property (IP). A big part of its business behavior is akin to a traditional distributor with a few notable exceptions (e.g. no pcik-and-pack and no brick and mortar). Watch this video featuring Ryan Walsh and Nick Heddy.

VanDeWalker – Overcoming the MSP Talent Shortage

Collabrance’s Greg VanDeWalker shares his thoughts on how MSPs can attacking a vexing problem: talent shortage. It comes down to expertise, focus and pursuing a scalable business that allows MSPs to both survive and thrive in a changing business environment. Think of it as off loading some the technical support work that isn’t the highest and best use of your time as an MSP business owner. There is also the argument for returns to specialization. Do what you do best. Watch!

Fraser: IT Nation 2019 Recap and More!

Contributor Michael Fraser shares insights on the recent IT Nation conference where he was a speaker and had a booth on the floor. His talking points included DevSec Opps and “Everything as a Service” at the conference. Notably Fraser shares the interest from the vendor community was very high in these areas. His Refractr solution was demoed on the big stage with a new ConnectWise tool called Chat Genie. Fraser also offers up thoughts on 2020 moving forward.

Dwight: New Things for 2020

Contributor Ken Dwight shares one last MSP being hit in cybersecurity scenario (recently in Houston) before revealing his own rebranding in 2020! Dwight has long been known as the “Virus Doctor” with a community education business model. However – his established and respected “Virus Remediation” training sessions will now be known as “Malware Incident Response” workshops. The strategy is more than just rebranding and really speaks towards delivering relevant content. Watch to learn much more.

Hanauer: Looking Forward to 2020

Contributor Mike Hanauer (CRO, Skout) gives us a year-ender with a look to 2020. His roadmap includes a focus on education: AI, Machine Learning, Cybersecurity. Any one of these three topics could be a separate interview but we tackle all three right here right now. And watch out for the acronym “speeds and feeds” from Hanauer.

Finance as a Service at Ingram ONE

Just when you thought you’d heard of all the “…as a Service” combinations, along come an innovative financing program for partners from Ingram at the Ingram ONE conference in Denver, Colorado. Essentially it’s a cash flow problem solver for partners who are seeking to grow into larger deals but might not have the cash cushion they need. The dets are in this interview with Ingram executives Kelly Carter and John Bak.

SherWeb MSP Makeover Contest Winner Dan Foote (Part 2)

Earlier this year, DanTech Services, directed by Dan Foote (Anchorage, Alaska) was the grand prize winner of the MSP Makeover contest. We visited with Dan in August and provided advice on his Managed Services Provider (MSP) business model (you can watch that HERE). Fast forward 90-days and we’re back to check-in with Foote on how its going. In this updated interview, Dan shares three updates. His new sales and marketing director is now three months on the job and using some interesting sales tactics such as the telecom sales agent model. DanTech has also launched a ADA-compliant mirror site of its main website to accommodate all customers. And Foote has a cyber security play that you’ll just have to watch the vid HERE to learn about. Thanks again to SherWeb for the support in the MSP Makeover contest!

Fraser – Platform as a Service and IT Nation!

Contributor Michael Fraser has one foot out the door to IT Nation in Orlando as we interviewed him for his monthly contribution. He’ll be speaking plus he’ll have a booth on the floor where his firm, Refractr, is launching a new Platform as a Service solution for Managed services Providers (MSPs). Fraser defines Platform as a Service – it lives between Software as a Service (SaaS) and Infrastructure as a Service (IaaS). It’s kinda both infrastructure and software. You’ll just need to watch the interview with Michael Fraser to understand the finer points!

Wilson: Password Protection via Google Chrome – GREAT THING!

This month contributor Denis Wilson reaches across the yellow line to talk about Google Chrome and a new password checker. “It’s a great thing because we’ve struggled with our customer’s ‘buy-in’ to pay for a password checker.” Wilson shared. Technically – the Chrome add-in is called a password checkup. Wilson is pleased with the efficacy of the add-in and likes the scalability about how it comes with Chrome itself. You don’t have to pay for it. We also discuss how to affect generational change in a culture – the point about “buy-in” above. And we discuss how Google has institutionalized this feature putting the third-party gap fillers at business model risk. Watch!

Dwight – Cybersecurity Chatter Community Feedback

Our best dressed analyst Ken Dwight is back joining us from Houston, Texas (Go Astros!) and talking about security chatter he’s detecting in his anti-virus community (don’t forget that Ken is the “Virus Doctor”). Dwight uses this interview to announce his new workshop called “Malware Incident Response” training (MIR). His students and alumni provide a great feedback loop on what’s important and trending. Dwight gives Emisoft a shout out as a trusted vendor that recently published an article revealed an interesting statistic: In 2019 to date – 621 local governments, schools and health care providers have been attacked by malware and suffered encrypted data. So listen up to learn more!

Haskelson: Business Solution Provider (BSP) Part II: Vendor Support

Contributor Marc Haskelson speaks towards embracing your vendor as a Managed Services Provider (MSP) trying to latch on to the Business Solution Provider (BSP) wave. I speak towards the fact that historically a member of ‘da Nation wouldn’t wake up in the morning in bed with a vendor but Haskelson makes some assertions that vendors can be a resources for you.

Vendors themselves about creating tool sets to help MSPs understand the clients BUSINESS PROBLEMS! That is the secret is to take the business problem and turn it into a revenue opportunity.


Weiss: Be a Confident MSP using Outsourcing

Contributor Josh Weiss gave a speech at the recent Continuum

Weiss spoke towards hot to maximum a partnership with the Continuum help desk to run his lean Southern California Managed Services Provider (MSP) business. His 75-min speech included eight tips and he shares a couple in this interview. One tip is to have a clear client communication strategy because you are outsourcing an “intimate relationship” with the client. Have confidence about the outsroucing decision instead of being embarrassed. Another tip is to treat your technicians like human beings (treat them well!).

Note: Weiss also spoke at the Las Vegas version of Continuum Navigate (October 15-16)


Hurley: Soccer, Solutions and Global Partner Types

We caught a busy Pat Hurley, VP and GM at Acronis, who claims the Americans beat the Europeans in an early morning soccer match. Hurley declares “backup is dead” and Hurley wants to have partners think of a complete Acronis solution, not just its backup roots. We then go on to discuss the definition of global partner types. Watch HERE.

Rowe: Difference between an MSP and MSSP

An attendee from across the pond, attendee Phelim Rowe isn’t your average participant at a security conference. Rather he’s a subject matter expert (SME) in the field and he orchestrates a series of partner security events global. In this conversation at the Acronis Global Summit Conference (Miami, October 2019), Phelim speaks towards the fine distinction between someone who is a Managed Services Provider (MSP) versus someone else who acts as a Managed Security Services Provider. A new twist on a hot topic.

Holzman: Mastering YouTube – Yes You Can as an MSP!

This is a story of a geek from the senora desert who has NAILED YOUTUBE! Carey Holzman, over the past decade, has built a YouTube audience north of a quarter million followers who look to his point-of-view (POV) cinematic presentation style to solve real problems like how to fix a PC. Yes – he brings together B2C, B2B and MSPs all in one place. But this interview is much more than that. Holzman reveals the three pillars of his YouTube success that can easily be replicated for your MSP marketing success (with Holzman’s blessing). This first discover interview introduces Holzman to the “Nations” and we’ll have him back for geek stuff. Watch our interview HERE and the subscribe to Holzman’s YouTube channel HERE. We met Holzman at the recent Acronis Global Cyber Summit. #CyberFit #AcronisCyberSummit

Crosby: Life at the Top

I liken this interview with Lance Crosby, CEO of StackPath, to my being a long-time listener, first time caller on a radio show. What? I’ve been tracking Crosby’s successes for years and SMB Nation members would best remember SoftLayer, an early cloud player that was often seen at SMB MSP shows (and later acquired by IBM for $2B+). Crosby’s latest effort, StackPath, is leading the charge on edge computing solutions. However – in this interview I talk about his recent Facebook post about life at the top from his point of view.

Fields: Azure Active Directory – Intro and Resources

Our professor in disguise and leading analyst Alex Fields (Success Computer Consulting, Minneapolis, MN) is back with the real deal: Azure Active Directory. This is a very important segment as Azure is quickly emerging as a trending topic for 2020 for Managed Services Providers (MSPs). We start waaayyyy back 20+ years ago with old fashioned Active Directory (spoiler alert: Harry flashes his Active Directory Planning and Design book on the screen LOL). We then fast forward the movie to Azure Active directory with a brief definition followed by a couple best practices. We drop you off HERE where Fields has extensively published on the topic!

Skout Updates: $25m Series B Raise and Selling Security as an MSP

Skout has moved fast forward over summer of ’19 with a $25m investment round and a channel first strategy. The raise was a Series B lead by ClearSky (you can read about it HERE  We get the real story from Mike Hanauer, CRO at Skout. He’s got a knack for putting it in perspective from an MSP point of view (not an investment banker point of view). We then shift gears and talk about the challenges of selling security to existing clients (spoiler alert – existing clients already THOUGHT tou were doing security as the MSP). Watch!

Visier: Dr. Kill Joy and Analytics

At the recent Data Night in Seattle, I interview Christy Marble of Visier and give her the name “Dr. Kill Joy” as a reaction to her thoughtful but tough presentation (ouchie). She likes to arms her marketers with hands-on data and challenges her staff to compete for being viable and kill programs that aren’t working. They hardest thing is to find out what’s not working and kill it. Put that money back into things that are working. Marble literally holds contests in this scenario. The “other side” of marketing analytics for sure.

Fink: Analytics never enough data

Elissa Fink recently retired from Tableau and now advises companies on analytics. She makes points about having enough, not having enough data. Fink manages expectations concerning analytics: DON’T EXPECT PERFECTION. Just get started with the data that you have. Interviewed at the recent Data Night in Seattle – Fink offers the “real world” of the interconnectivity of data and making better decisions. Cheers to that!

Snowflake: Women in Technology

At a late summer “Data Night” event, we chat with Denise Perrson (CMO at Snowflake) about women in technology. We caught her right before her flight and she highlights that women, once presented with an opportunity, take too long to make a decision and the opportunity is GONE! When you have an opportunity – say YES!!!

By the way – here is the context of the event. The Data Night Seattle panel will feature four female CMOs who have been integral in building their fast-growing companies to a combined $25B. They'll each share from their wealth of knowledge and experience in leveraging data and innovations to drive business growth and answer questions like "What kind of data is important to their organization?", "What specifically do they look for that takes data to insight?", "What tools are best for turning data insights into impactful ROI?", and more.


Sneak Peek: Acronis Global Cyber Summit 2019

Hear Ye! Hear Ye! It’s now the “season” in Miami with the humidity on the way out and the perfect time to giddy up and attend the new Acronis-powered conference for MSPs and partners. In this quick hitter, I interview about what to expect at this conference. Stacked with notable keynotes, there is also a foundation charity event that touched me. Watch this sneak peek to learn more and click HERE to discover the “dets” on this conference. See you in Miami!


Liberman: It’s SHOWTIME! Fall Conferences

 One of the hardest working folks in the SMB MSP community, contributor Joshua Liberman talks about eh Fall conference line-up including The Channel Company’s Exchange event (that is primarily hosted), ASCII (Toronto), ChannelPro (San Jose) and others. Liberman talks attendee demographics including Women in Technology (WIT). A must watch!


Ohlhorst: Education is the Key to Success in Tech!

This month, contributor Frank Ohlhorst brings value by discussing how revamped industry certifications are again adding value for stakeholders. He touches on Cisco, CompTIA and even Microsoft revamped “MCSE” and successor certifications. The biggest changes in certification are occurring in the cybersecurity realm (hint: MSSP). We also discuss the value of graduate school in our space. The central question is “to learn or not to learn.” Watch!

Haskelson: MSP’s must evolve to BSP!

Our check-in with contributor Marc Haskleson where he drives home the concept of Business Solution Provider (BSP) as a way to elevate and expand beyond the traditional Managed Services Provider (MSP) business model. It’s all about grappling with all the tech tools and how to integrate everything. “The MSP that evolves into a BSP is in the best position to thrive.” Haskelson shares in the vid interview.

Fields: “Round the Horn – House Moves and Shared Mailboxes

Our monthly check-in with contributor Alex Fields (Minneapolis, MN) focuses on Shared Mailboxes. Fields thinks that a lot of people use shared mailboxex improperly. For example – a real “gap” is the use of shared mailboxes on mobile devices. Multiple people and single multifactor authentication is one of the risk factors. Also – shared mailboxes tend to use dumb passwords (watch to find why).

Church: This is My Story (Road Trip)

We’re on the road in Eugene, OR with Steve Church and his passions for boat racing and being a managed services provider (MSP). With a laser focus on small and medium businesses who appreciate technical expertise, Cobalt is now over ten years old.

On the business front – Church has secured vendor sponsorship for his boat (e.g the branding wrap) from our friends over at AppRiver. It’s something we’re starting to see more of (Larry Doyle from Dublin, Ireland had his motorcycle sponsored by StorageCraft, a story you can watch HERE


It's a WRAP! SpiceWorld 2019

Another year of SpiceWorld comes to an end. I end with a wrap filmed from the Dell Technologies Tech Tour semi-truck on the floor. This is akin to the infamous Microsoft Across America trucks a decade ago (and a similar initiative now underway with Lenovo). Bottom line: You must do SpiceWorld at lease once in your career so see you in the Fall of 2020 .


Tsai: IT Spend Growth Drivers in 2020

If its Fall, it’s time for SpiceWorld in Austin TX, the annual confab hosted by Spiceworks. And its time to check in with Peter Tsai, the long-time senior technology analyst who is on the team the produces tons of primary research in the tech sector (a lost art – lemme tell ya). In this interview we discuss the 2020 IT spend forecast (primarily at the enterprise level). Watch closely as we take a twist to justify what the spend looks like. It’s been driven in part by the Microsoft Windows 7 end-of-support (EOS) coming in January 2020. We wrap up with some findings concerning the enterprise appetite to embrace A.I. and 5G.


Hendrickson: The Education Debate – Certification v. Grad School

This month, Lisa Hendrickson (CallThatGirl) provides an update on her reinvention journey. In a prior segment, we spoke with Lisa about life changes as she returned to her home region to attend graduate school and put more sills in her portfolio (always wise). Bottom line – graduate school isn’t necessarily the perfect fit for now so she’s surfaced a great conversation about industry certifications as an alternative pathway.


Dwight: Texas Tango and the MSP Attack Vector

Ken “The Virus Doctor” Dwight from Houston Texas double-clicks into something we’ve discussed before – the bad guys are targeting MSPs as a channel to a customer portfolio. Dwight offers little known facts about the Texas MSP who was targeted and 22-cities were impacted with a ransomware scenario. You can also gain more visibility into this matter in a recent CRN article HERE.



Your chance to get intellectual (and a sneak peek) at Tobin Smith’s forthcoming (sure to be best seller) book. After 14-years at Fox News, Smith has a tell all book that is much more than just “that” with insights into the predatory psychological and emotionally manipulative powers of any major cable news network. This isn’t about right versus left but rather a guide to how the human brain responds to certain triggers to simulate endorphins. Maybe there are some business development lessons learned for all of us. A must watch teaser vid! After watching learn more about the book here:


Tran: We Provide an Efficient Integration with IT Glue

 Liongard’s Vincent Tran represents the spirit of the exposition hall at IT Glue’s GlueX 2019 conference in Scottsdale. This right-sized conference has a vendor hall that makes sense. Each sponsor somehow, someway truly integrates into IT Glue.

So this conference is about ecosystem. Tran shares the details on how Liongard’s solution brings order to documentation management saving the MSP time and ultimately allowing for better service delivery.


Is Analytics the Enemy of Innovation?

Compelling keynote speaker David Robertson directly answers my questions about analytics and dog food. I formulated this line of questioning after his completing business keynote at GlueX in Scottsdale, AZ. Here is the scoop on his keynote – read before watching the vid so you have the context.

Innovation doesn't always have to be disruptive to be effective. In fact, trying to push the limits too far, too fast, can be an outright disaster. Robertson, a Professor of Practice at the Wharton School, is a business expert . He's also the author of Brick by Brick: How LEGO Rewrote the Rules of Innovation and Conquered the Global Toy Industry. In the book, he explores the perils of "over-innovation" through the lens of LEGO, the iconic American toy brand. He provides an insider's look at how the company went from the brink of bankruptcy in 2003 to become the most profitable and fastest growing company in the toy industry today.

In 1999, Robertson recounts, LEGO hit a roadblock: People worried that toys like LEGO, Barbie, and Hot Wheels were becoming passé. To stay competitive in a market being overtaken by digital gadgets and video games, LEGO decided to deviate from what consumers expected of them. As Roberts divulged to Lavin, LEGO's foray into the theme park market was an "innovative" move that turned out to be high-risk and low-reward. They focused too much on the innovation itself and not enough on managing that innovation, he adds. Another miss was when the company released a line of toys that featured very little physical assembly. For anyone who has used LEGO products before, it's easy to see why consumers would be confused by the brand's dramatic change.

When talking to the keynote speaker about the shortcomings of LEGO's innovation strategy, he recalls a metaphor of a man strapping a jet engine to his car and trying—unsuccessfully—to steer the contraption around a sharp and unexpected curve. It's one thing to be innovative and keep customers on their toes. But if you try to innovative in markets that neither you—nor your customer—understands, you could end up going over the cliff. The important thing is that you provide both "the space [for staff] to be creative with the governance to guide," he argues. Further, he says that building families of innovation, where you build on the products you already have instead of always trying to create something brand new, is another of LEGO's winning strategies. In a world obsessed with the "next big thing" and highly disruptive innovation, sometimes it pays to approach innovation from a "brick by brick" approach. Build from what you have, and ensure that you are laying the foundation to manage those innovations long-term. It certainly worked for LEGO.


Mid-town Mr. Brown on SECURITY that MATTERS!

No SolarWinds Empower conference is complete with touching all the bases and that includes a security talk with Tim Brown, VP of Security, SolarWinds MSP. While a fellow geek, Brown is also something of a well-spoken character and has a way of describing security matters in terms of something we can all understand. Bottom line this time? MSPs are under attack and need to take security seriously. Catch Brown’s baseline recommendations at 1:30+ into the interview. And beware of “drive-bys” – ouch!
PS – why the mid-town nickname? Because the Empower event was held in mid-town Atlanta LOL!

Pagliuca, Five Things That Matter Most?

SolarWinds executive John Pagliuca, EVP, SolarWinds MSP reveals several things in this interview including an update on the conference demographic (a record 500+ delegates attended). His talking points:

1. Security
2. Automation
3. Monitor everything!
4. Open choice – ecosystem support for the MSP (e.g. added documentation)
5. Business support (e.g. MSP collateral)

Watch up to discover the depth that Pagliuca goes into each topic.


Knox UPDATE: One Month Later and Looking Forward!

Just over a month ago, we interviewed Colin Knox (Colin Knox, Director of Product Strategy, Passportal, SolarWinds MSP) at the CompTIA ChannelCon event and we caught up to him at SolarWinds Empower 2019. Spoiler alert: Knox launched his PassPortal solution at the 2011 SMB Nation Fall Conference (at the RIO in Las Vegas – YAY!). From there Knox defines what PassPortal “does” and what forthcoming integrations into the SolarWinds product stack you can anticipate!e.


Midwest Dental Practices Attacked Via MSP

Larry Doyle brought his friend William along this month as they joined us from Belfast, Northern Ireland. We discuss the absolute hottest topic in the MSP community today: Bad actors attacking MSPs as a channel to customer sites. This was a central theme at the recent SolarWinds Empower event and it’s a topic receiving significant coverage. In this case, our guest William, discusses several dental clinics that were compromised with malware via a single MSP! There is a strong security lesson here for everyone.


I want to HEAR from YOU!

As part of our journey around the SolarWinds Empower conference in Atlanta, we cornered Mav Turner who recently came from the mothership SolarWinds over to SolarWinds MSP. He takes a moment to lay out the organization structure and speak toward his ten-year SolarWinds career (built on his technical background with a Computer Science degree). Turner’s job is to listen with two ears and talk with one mouth (in that proportion) so he wants to hear from you. Leave a comment and he’ll get it!


 Digital Transformation: Winning Customers’ Hearts & Minds at Scale

A busy Erik Qualman, motivational speaker and best selling author, caught a few minutes with us at the SolarWinds Empower conference to talk about STAMP starting with “simple is hard” (an oft-quoted phrase here at SMB Nation). We also cover finding the balance between your offline and online presence. And we end with the notion of fully stepping into your story from the perspective of how you want to be remembered.


Call That Girl – Lisa Speaks to SMB Nation!

Community member Lisa Hendrickson recently returned home to Minnesota to start graduate school and continue to grow her thriving social community of technicians (known as “Call That Girl”). We play a round of “what’s your story” and that includes over ten books (including a best seller on social media). Fast forward and she’s grown a large LinkedIn following and YouTube (and don’t forget her 8,500 fans on FaceBook). But first and foremost, she’s a geek (she is a Microsoft Outlook expert) and shares her tales from the trenches.


Winner! Dan Foote wins MSP Technology Makeover Contest!

Celebrating ten years in business, Alaskan Dan Foote of DanTech is the grand prize winner of the SherWeb-backed SMB Nation MSP Technology Makeover Contest (2Q 2019). I spent a day with Dan and his growing team (his MSP practice recently doubled in size) in Anchorage, Alaska. While I was able to offer some business planning ideas, Dan is actually far along the MSP maturity continuum with an emphasis on customer care, security and targeting emerging sectors and existing professional services. Enjoy the interview and look for his “red shirt” at leading industry conferences in the Lower 48.


Banks: These Phising Stats will SHOCK YOU!

Rustin Banks lives and breathes the MSP experience all day every day for Washington DC-based DNS Filter. That’s because his entitie(s) are both an ISV and MSP. In this interview we look at current updates on phising sophistication – there’s something here for everyone with this update.


Liberman - Be an MVP MSP via MDF

Joshua Liberman from New Mexico shares one of the secrets to his success: investing forward into his relationships with technology vendors. Specially the use of Market Development funds (MDF) aka “making do funds” (a phrase Liberman coined). There are a couple steps you will have to complete with a vendor to secure MDF funds. Plus each vendor might have a different emphasis such as lunch-and-learns. Watch!


Coffee with Denis! Social Selling and Bluetooth

It wouldn’t be the dog days of summer without a chit-chat with contributor (and fellow MSP) Denis Wilson. He reveals his secret to social selling success to attract new clients (he’s grown a prospect base using these tactics. Then we get technical and talk about Bluetooth hacking. The Bluetooth standard is surprisingly unsecure and there is no impending fix according to Wilson. So is it a case of be like Harry and use tethered ear buds with your mobile phone? Listen up!


Dwight: Summertime and the Security Chat is Flowing Easy!

We caught up with a busy Ken Dwight before he flew up to an aircraft owner’s convention in Oshkosh, WI. Dwight chatted with us about a variety of topics including malware attacks on mobile phones, IoT device penetration. Bottom line: we discuss being early in technology rather than late. Enjoy this summer chat!


Fraser: Privacy via the Microsoft Trust Center in ‘365

Contributor Michael Fraser (CEO, Refactr) joins us for a security double-click. This month with discuss a range of topics that fall under the auspices of the Microsoft Trust Center: Audit and review, compliance plus a look at how data is protected, governance, data across all devices, clouds services, applications in Azure and more. Use cases discussed include audit existing services in Azure and then decide what needs to be managed, etc. A tip of the hat to compliance topics including HIPAA and such.


Kallhoff: Let Me Let You (the MSSP) Sleep Better at Night!

Defining what a Managed Services Security Provider (MSSP) is (hint: Kallhoff’s Infogressive company is SECURITY ONLY!). After a tip of the hat to it’s great partnership with Fortinet, Kallhoff share’s how SMB MSPs from both SMB Nation and Microsoft 365 Nation can work with him. It’s a build v. buy conversation. You can get to the same place as Infogressive in a few years and $1m+ or you can team with Infogressive to accelerate your MSSP transformation.


Fields – Our Most Technical Contributor is on the LOOSE!

We review enhancements to the standard Office 365 proper SKUs don’t easily reveal (and in some cases you need to purchase. Starting with Advanced Threat Protection, we move to discuss safe links, safe attachments and anti-phish policies. Hang on fast for this long play format (over 18-mins) but worth every second.


Asset Life Cycle Management is COOL!

Long-time community member Dan Wensley updates us on his whereabouts since the early Level Platforms days (kids won’t get that), his contributions to CompTIA and his new role as CEO at Warranty Master. Wensley asserts its about IT asset life cycle management and helping customers stay current and optimize spend. The secrets are in thie interview so listen up!


Let’s Talk MD101 Baby!

The man, the author and legend (and our contributor) Andrew Bettany joins us to talk about YET ANOTHER BOOK he has authored! This guy is nonstop and we’re lucky to have his attention. In this interview, we’re talking the new MD101 exam that is part of the MCSA for Windows 10 – this is for your desktop administrators. This is the second exam and builds upon the BASICS from Windows 10 MD100. Bettany shares that this is all about MANAGING modern desktops. Listen intently for the conversation(s) on AutoPilot, MSM and other Microsoft 365 product stack-isms!


 Bradbury: Revisiting Barracuda and it’s MSP Brand

At the recent CompTIA ChannelCon event, Harry interviews Neal Bradbury – Vice President, Channel Development – at Barracuda MSP. Bradbury sizes up the post-acquisition integration (Barracuda acquired Intronis) plus shares insights into how MSPs can make money while offering security to customers. Listen for insights into its recent email security study based on 600+ MSP interviews!


Black Hat: Harry’s Summary

WOW – first time and will repeat. This is a deeply technical conference that touches all the bases when it comes to security. While the floor was more customer friendly, there were partner managers in the different exhibitions that could speak towards making money with security services. Bottom line? Over 20,000 attendees and 500+ sponsors engaging in a deeply technical conference. See you next year!


Black Hat: Saving Time with Trustfi

Jason Green from Trustifi spends a few minutes with Harry at the recent Black Hat security conference to explain how to save time implementing email security. You could take many hours to do it yourself inside the Microsoft 365 family or you can engage Trustfi to do it for you and, ergo, your customers.


On the Road –Firewall Relevance

Contributor Larry Doyle has figured out an interesting way to take a summer vacation cycling across Europe yet still staying in touch with the Microsoft 365 Nation! (Full disclosure: his trip is partially sponsored by StorageCraft, a backup vendor) But the real story is Larry’s analysis about the need for a physical v. cloud-based firewall (or both?).


Fraser Capital One Hack and AWS’s Role

Contributor Michael Fraser (Refractr) lives in the world of cloud-based platforms and infrastructure so he’s deeply qualified to speak towards the recent well-know 100m record hack. Fraser puts it all into context that AWS is unlikely to incur liability for the Capital One security breach.


Security Awareness Training has the HOT HAND!

Contributor Denis Wilson talks about the importance of staff training as a first defense against the bad guys in the cybersecurity realm. It’s a surpsiingly profitable revenue opportunity to provide security awareness training to clients. And you’ll feel good along the way providing an incredibly valuable service to your client. The “process” includes several steps starting with short Web-based training resources followed by…you’ll have to watch the vid for the rest LOL!


My Feedback on DattoCon 2019

Contributor Larry Doyle jumps up to the Big Leagues this month with an infrastructure conversation that touches on hyper convergence, etc. It’s about using big tools to put it all into a single pane of glass. And Doyle explains the ease with which you can easily expand capacity with the right infrastructure.


 Liberman: I liked DattoCon!

Contributor Josh Liberman (Net Sciences) provides the dets on DattoCon with respect to product stack releases (e.g. a private cloud solution, etc.). Then he talks about the “Hallway 101” aspects of meeting/greeting fellow attendees. We also discuss maturity in the industry that is being dominated by a handful of big players (Datto, Kaseya, ConnectWise, Continuum for example).


New Security Startup from Longtime Player

Contributor Larry Doyle jumps up to the Big Leagues this month with an infrastructure conversation that touches on hyper convergence, etc. It’s about using big tools to put it all into a single pane of glass. And Doyle explains the ease with which you can easily expand capacity with the right infrastructure.


Infrastructure is Not Boring

Contributor Larry Doyle jumps up to the Big Leagues this month with an infrastructure conversation that touches on hyper convergence, etc. It’s about using big tools to put it all into a single pane of glass. And Doyle explains the ease with which you can easily expand capacity with the right infrastructure.


MD-100 Exam for IT Pros running Windows 10

Contributor Andrew Bettany takes the lead on focusing on the second leg of the Microsoft 365 product stack: Windows. Bettany has just shipped an exam cram on MD-100 and we’re the first community to interview him about it. This exam for IT Pros and MSPs focuses on planning, deployment and, to a lesser extent, on-going administration. If you’ve tracked Bettany, you know this is a must watch video.
Here is a peek at Bettany’s MD-100 book: Prepare for Microsoft Exam MD-100: Windows 10—and help demonstrate your real-world mastery of skills and knowledge required to deploy, configure, secure, manage, and monitor Windows devices and client applications. Designed for Windows administrators, Exam Ref MD-100: Windows 10 focuses on the critical thinking and decision-making acumen needed for success at the Microsoft Certified Associate level.


Lightening Round – Office 365 Security

Michael Fraser, CEO of Refactr and frequent contributor, is back for a lightening round update concerning security in Office 365. Topics this month include:

Restriction of physical data center access.
Ability to encrypt data at rest and over the network – a security nugget
No mining of data for advertising purposes
Regular data backups behind the curtain going on all the times (So do you need a third-party backup solution? The answer will surprise you!)

And much more in the interview (six more points)


Dwight: Dets on MSPs as Security Targets

Contributor Kew Dwight offers a deeper dive on MSPs as security targets by the “bad guys.” The whole point is that MSPs have been identified by ransomware hackers as attractive targets. This conversation with Dwight is based on his recent article on the same topic at MSP Insights. Spoiler alert – MSPs, as a channel (one to many clients) are just to juicy to the criminal elements. This interview has meat on the bones!


Passion Project To Help MSPs in a 365 World

Contributor Alex Fields, on to watch on the way up, has a heart. Much of his writing and analysis beyond his day job as an MSP engineering-type, concerns helping other MSPs and IT Pros be successful. It’s a winning formula as he builds his professional reputation (and you should imitate him!).
Now the good stuff – We review a recent content piece Alex wrote at his ITProMentor site called “Introducing the Office 365 Email Security Checklist” . We discuss the different steps – watch!


Azure is getting closer to SMB

Esteemed IT analyst Frank Ohlhorst weighs in on Azure. He shares a couple important points starting with Azure evolving as a service (more and more capabilities are being added all the time). About two minutes into the interview, Ohlhorst proclaims that there is a new focus on small and medium business (SMB) with Azure. Do you believe it or not? Watch and decide for yourself. Ohlhorst asserts that Office 365 Business SKU included elements that allow you to leverage Azure (e.g. instead of just the traditional one drive integration).


 Cryptojacking and FormJacking

A new twist on security conversations with these topics. Cryptojacking (also called malicious cryptomining) is an emerging online threat that hides on a computer or mobile device and uses the machine’s resources to “mine” forms of online money known as cryptocurrencies. It’s a burgeoning menace that can take over web browsers, as well as compromise all kinds of devices, from desktops and laptops, to smart phones and even network servers.
Like most other malicious attacks on the computing public, the motive is profit, but unlike many threats, it’s designed to stay completely hidden from the user. To understand the mechanics of the threat and how to protect yourself against it, let’s begin with a bit of background.
Formjacking is a relatively new form of digital information theft caused by hacker attacks on commercial websites involved in banking, e-commerce and other activities that collect customers' personal information.


 Bug Free Computing with Ken Dwight

Did you know that Microsoft 365 Nation contributor Ken Dwight is a published author? Dwight wrote a book (“Bug-Free Computing”) a decade ago that still has legs. Dwight shares for the first time that he wasn’t thrilled by the title (he wanted to have “safety” in the title). Back in the day, it was a best-selling book before the term malware was coined and widely used.

While this book reflects the world from a user point of view. Dwight goes deep in KLEZ, the first virus to extract money from afflicted parties. Dwight and myself (Harry) talk about what’s its like to self-publish a book.


Top 5 things MSPs do wrong

This contribution from Michael (MickyJ) Jenkin is very special. It’s a case of while the cat is away; the mice will play! Jenny and MickyJ filmed the rogue conversation while harry was gone. The content is a solid and the new format is worth the view alone!


 You are an MSSP whether you like it or not!

The always engaging Microsoft 365 Nation contributor Joshua Liberman is back with a view of the next security frontier(s) you’ll encounter in 2019. First up is internal vulnerability scanning. Second is device alerting. When Liberman speaks, people listen! In this interview he walks the viewer through the “processes” surrounding the above messages such as vulnerability scanning.

Because Microsoft 365 Nation is an independent community separate from Microsoft, Liberman takes advantage of the opportunity to recommend third-party solutions. Just after minute three, Liberman talks about outsourced firewall log reading.


 Success Computer Secret to Success – Community Book 4 U

This segment is a doozie – and there’s a free Microsoft 365 book on the other end of this video. Author Alex Fields, Success Computer Consulting, has written an amazingly technical book titled “Microsoft 365 Business Admin Guide” that we quickly do an overview of parts of the book (with this month’s contribution – future months will be a deep dive).

The parts of the book that we discuss are:

  1. Identity Management (e.g. Azure Active Directory)
  2. Device Management (e.g. Intune)
  3. Apps and Data Protection (this is the combo section that brings together the three legs of Microsoft 365). Spoiler alert – we discuss HIPAA

 Ohlhorst: Optimistic about online office suites

Contributor Frank Ohlhorst shares his monthly insights including a recent workflow conference (Workfront Leap) in Dallas that embraces the managed services providers (MSP) community. But then we drop into the good stuff!

The good stuff for May 2019 includes a conversation on Microsoft 365 automation. At a basic level, the modern office is evolving with online solutions (Ohlhorst views it as abstracting from the physical solution). He’s optimistic that the complete online office solutions now meet the same synergistic impact the our beloved Windows Small Business Server had a technology generation ago.


Dwight: MSPs are Malware Targets!

Ken Dwight – virus expert and contributor – weighs in on a newly revealed security attack vector: managed services providers (MSPs). He cites a specific attack that exploits the connection between two well-known ISVs in the MSP space. In all fairness – a patch was issued – but many folks haven’t implemented the patch yet. Boo hoo!

The conversation then shifts to discuss how the “bad guys” understand MSPs are a channel – hack just one and you potentially can do bad things to a portfolio of customers!


 Two Guys Disrupting Azure in SMB

The proverbial lost opportunity appears to have been found. Forever and a day, smart minds have struggled with how to right size Azure consumption for small businesses. Michael and Zack have done exactly that an a SMB Azure solution that is purpose built and already in production and deployed. Amongst all of our content, this is a top five interview and a must view.


 Andrew Bettany: Gamechanger or Gimmick

Many companies - Windows Autopilot is a modern ways for device deployment…in Andrew's words "…it's pretty cool." In this deep dive, we look at three main stages in the Windows Autopilot Process: (1) Purchase (Vendor), (2) Set-up (Administrator) and (3) User receives devices (End User). There is a brain teaser at the start of the second minute in the interview: how is the device ID created? You'll just have to watch to gain insights into the and much more.


 New Bettany Book!

Long-time MVP and MCT Andrew Bettany has just completed another book: “Exam Ref MD-100 Windows 10.” It’s his sixth book for Microsoft Press and is ready for pre-order on major book seller sites (wink-wink) and scheduled to ship in early June 2019.

A peek into the book?

Is an enterprise focused book that tackles deploying Windows 10 inside organizations. Learn about AutoPilot and listen intently as Bettany likes InTune! It’s all about using a cloud-based tools versus that old System Center tool.

Bettany connects the dots between small and medium business (SMB) and the enterprise space. You might be surprised to know that we have more in common than pulls us apart!


Wilson: Monthly Security Check-in

It’s a double hitter with contributor Denis Wilson this month. He’s on a tear publishing heaps of articles. Topic one is “Google Ads Now Steal Information” and topic two is “12 Email Clients Found To Have Serious Flaw.”


Issue of the Month: Bad Guys Targeting MSPs

According to contributor Ken Dwight, the bad guys are targeting managed services providers (MSPs) because, as a channel partner, MSPs have a one-to-many relationship with multiple clients. Simple math. Hack an MSP and gain access to, on average, potentially two dozen client sites in the small and medium business sector.

“Yes – this ransomware is starting to target us MSPs because it’s the door to a larger community of clients.” Shared contributor Michael Jenkin. “


Core Security in a Microsoft 365 World

I spent a few minutes with Davin Cooke, president of the Austin-area IAMCP right after the SxSW 2019 conference I Austin, TX. I said to Cooke – “Let’s talk security!” Cooke said SURE!

Cooke’s day job is the Director of Business Development for Identity Maestro – a Microsoft ISV partner that is MSP and CSP friendly. His solution set allows MSP and CSP partners to provide Identity Management as a Service (IMaaS). What the heck is that?

Cooke shares in this interview HERE that:

Identity management is core to any security framework

Solution specifics include these three pillars:

Delegating rights to service desk personnel without having admin rights
Automating workflow – e.g. human resources onboarding and dismissals
Logging, auditing and Monitoring

Plus a tip of the hat to the IAMCP trade group


SxSW Summary – Tip of the Hat to Security

At the recent south-by-Southwest (SxSW) conference in Austin, was never far from my mind and also how the broad Microsoft 365 product stack crossed over to many conference tracks. I quickly discuss security in the contest of Blockchain and Crypto! Join me and 200,000 people in 2020 for the next SxSW - let's have an M365nation beerfest!


Rodriguez: Helping MSPs with Security Marketing + IAMCP

This is an amazing interview with Rudy Rodriguez, Principal, Dunamis Marketing and Chairman Emeritus, IAMCP. Rodriguez is all about helping MSPs with marketing messages. Recent example of helping an MSP with a security marketing message, etc. His firm uses the  a "voice of the customer" approach.  

As Chairman Emeritus for IAMCP, he shared why M365nation members should join! Hint: Rudy mentors newer and younger partners...and shares the partner-to-partner (P2P) paradigm that is so powerful. The conversation ends with a STEM scholarship fund in place with Rudy's name.


On the Road: GDPR and Security One Year Later (Dublin, Ireland)

It’s been almost a year since the GDPR regulations kicked in and Larry Doyle, long-time managed services provider and Microsoft 365 Nation contributor, shares a very interesting update. Today Europeans are seeing the effect of GDPR 10+ months later, which is not a surprise as business behavior tends to lags regulatory and compliance deadlines (for example, I share the time lag in the tech community *after* the April 14, 2014 deadline for Windows XP support).

Doyle double-clicks down into how businesses are trying to secure and protect data – it’s all about what are the biggest priorities in the GDPR long-tail. Plus a tip of the hat to Windows 10 growth and BitLocker encryption round out this conversation that, at its core, is focused on GDRP compliance.


On the Road – SoCal and AXONTECH

Long-time MSP and technology professional in the Seattle-region, Sid Herron offers comments on why security matters. He is an expert in VDI and remote/virtual desktop computing. When Herron speaks, people listen and so should you!

MickyJ White Hat Security Topics

IT Pro Michael Jenkin shares top insights concerning security in a 365 world. Trends include malware trends included target phishing. Jenkin shares this is 100% targeting knowing things only you would know like your favorite wine (hint: your Facebook posts tell all to hackers). Catch the conversations about passwords being a concern and WordPress site vulnerabilities (hint: encryption).

 Listen to the interview HERE

Jenkin, Managing Director at Business Technology Partners Pty Ltd in Adelaide, Australia and long-time community leader (MVP, GITCA), has transformed into a security expert and a social media whiz. Beyond his community heart of gold – he has actively assisted law enforcement in his community using his cyber security expertise.


Security in the Silicon Valley

I recent visited a security ISV in the Silicon Valley surfaced a couple observations.

Hiring! Channel Account Managers (CAMs) and Partner Account Managers (PAMs) at security ISVs in in demand and being hired.

Vibe – security ISVs are profitable and flexing their muscle. How do I know? Upper scale lunch establishments are busy – a true sign of good times.


Post-Quantum Security

We carved out several minutes recently to speak with well-respected technology industry analyst Frank Ohlhorst (Magnum Consulting, NY, NY). Security is a pillar coverage area for Ohlhorst and he's already thinking way ahead about how quantum computers will be able to decrypt encoded data and what that means. Ohlhorst concludes with ideas for growing Microsoft 365 Nation

Sid Herron speaks about security

Long-time MSP and technology professional in the Seattle-region, Sid Herron offers comments on why security matters. He is an expert in VDI and remote/virtual desktop computing. When Herron speaks, people listen and so should you!

Security Expert Jeffrey Graves: Pen Testing and More

 We caught up with a real do'er and go getter in Jeffrey Graves at a recent IT conference in Seattle. Graves is out there doing security every way every day - very impressive. His niche is penetration testing (pen testing) and his got the street cred to back up his statements.


Keith Nelson interview

We caught up with a busy Angus Robertson, CRO for Axcient, at the start of CompTIA’s ChannelCon 2019 event in Las Vegas. Today (Tuesday, August 6, 2019) at 10:45am, Robertson will be on a panel discussing vertical opportunities. In the interview we discuss sector rotation strategies including take a fresh look at growing verticals that Managed Services Providers (MSPs) might have missed.

 Wayne Small interview

Wayne Small, Correct Solutions (Sydney, NSW, Australia) discussed security topics including having security lunch-and-learns with clients. Learn more about Small HERE.

John Krikke and Bob Nitrio interview

Fast forward to 2:02 in this vid to catch security talk. John Krikke claims people won't pay for security but they need it - so you got to start with simple security and layer on additional security srevices as the client has an appetite. But don't be confused - he secret is touch love when it comes to security. Bob Nitrio talk DevOps and Community.

Learn more about Krikke HERE  and learn more about Nitrio HERE.


John Hill Interview

John Hill, TechSage Solutions (San Antonio, TX) leads all client engagements with SECURITY! He does this before even starting the managed services conversation. Listen to how Hill does a full security sweep at the start of a client relationship. Learn more about Hill HERE.

Social Goodness Pays Off!

Denver-based MSP Jack Smith (Initial.IT) launched a social initiative to give back to his community. He focuses on assisting not for profits and other social entities that align with his passions and beliefs. Take eight minutes to learn how you can be like Jack!

Thwarting the Technical support Scammers!

Regular contributor Ken Dwight has out done himself this month! He’s reached into his rich content library to share a topic that applies to everyone – you as an individual and as a Managed Services Provider (MSP). He’s condensed a long play presentation to distill the facts on how you can thwart the technical support scammers. This interview contains specific keystrokes, process and procedures.



Hard MSP by Day; Podcaster by Night

What an amazing journey it’s been for Marvin Bee. Having entered the technology consulting and services business organically (starting with after hours work), Bee has grown a successful practice in Southern Florida (automotive, legal and other verticals). Along the way he started to give back to the community with his popular Podnutz Pro series where he interviews thought leaders. We turn the tables on Bee and interview him. What you’ll take from this is that Bee has struck a balance in driving business success and giving back to the community.

Work Hard & Play Hard

Longtime IT professional and MSP Steven Church (Eugene, OR) plays as hard as he works. We found him at a recent “ESP sprint boat” race (Port Angeles, WA) where he charges around a short and narrow waterway course in front of thousands of spectators. Talk about leaving your weekday work worries behind! An interesting twist is that Church has engaged the SMB MSP sponsor community and is partially underwritten by AppRiver, a Cloud Services Provider (CSP). That alone demonstrates there are unique and interesting ways to work with your vendors to enjoy mutual success.

In the following figures, you can see this unique sporting endeavor!

Figure 1: An aerial view of the ESP spring boat race course.
Figure 2: Church and his navigator on the course.
Figure 3: Church continues his spring run.

If you’d like to watch the entire race, click HERE for the vid feed. Really cool! 


Podcast – Pax8 offers Security Insights

Pax8 isn’t your normal intermediary or distributor. The Denver-based firm thinks outside the pick and pack boxes. At the recent DattoCon conference, it announced a security solution set focused on end point protection. Shout out to security architecture and sandboxing so you can run a test bed, etc. As a bonus – this was recorded as a “Harry on the Ferry” podcast.


Marketplaces and other gizmos from GoDaddy

Turn on and tune in to this conversation with Greg Goldfarb from GoDaddy about recent announcement concerning marketplaces. SMB Nation managed services providers (MSPs) have increasingly been asking about the role of marketplaces in “our world” and while this interview takes a different approach, it does provide the context needed to fully embrace marketplaces where online sellers connect with buyers (over 50% of all transactions occur in marketplaces now). One approach is enhancements to the seller’s accounts to list on multiple new marketplaces (Amazon, Etsy, etc.). We also discuss with Goldfarb an acquisition – Sellbrite – a top multi-channel management platform. Watch the interview


MSPs should lead with COMPLIANCE!

In this impactful interview, Marc Haskelson, CEO of the Compliancy Group in New York, offers a fresh view to business development for managed services providers (MSP). Use compliancy matters such as HIPAA to open the door to new client opportunities. Then make it part of your technical domain expertise to establish a successful on-going business relationship with clients. Spoiler alert – your budding experience in compliancy isn’t just for health care. There are other sectors in the world!


On The Road: Get Your Messages Read Now! (Fort Lauderdale, FL) 

As part of our “On the Road” series, Let’s look at Message Pro - a 20-year old Florida-based company – with telephony roots that has built add-on applications.

“We allow businesses to text message their customers, patients, etc. with ease. The reality is that few people answer the phone today. But people typically view text messages instantly. We cut through the clutter and are way beyond appointment reminder(s) and other traditional business text.” Said Mark Herring, vice president of business development at MessagePro.


On the Road: Blog Passion Project and Profits (Fort Lauderdale, FL)

Long time SMB technology player Rob Leon has reemerged in the South Florida area working with a larger MSP. His day job is to focus on helping small businesses do better with technology. But there is more to Rob than meets the eye.

For the past two years, Rob wakes up and does a daily morning blog: it started as a passion project and has led to profits. Leon explains how he has developed an audience and has built a reputation for his expertise in the following area: Get you tech right!


On The Road: San Francisco and Dropbox

What’s Ted Hulsy up to now? From SonicWall forward, Hulsy has been a friend of the SMB Nation family. Fast forward and Hulsy is Global Head of Channel Marketing (he just crossed one year in his gig).

Building channel ecosystem for the “business product” of Dropbox (everyone knows the consumer side). The company is growing one year later after its Initial Public Offering (IPO) and Hulsy speaks to that. More importantly, Hulsy shares the secret about how Managed Services Providers can make money. Finally – Hulsy emphasizes product integrations.

   Tech Tuesday  

Tech Tuesday Ramey from TechReputation com with Harry Brelsford on Northwest Digital NEWS NDN

ILong-time SMB Nation community member and managed services provider (MSP) Ramey Bell from TechReputation continues his conversation with the partner community via Northwest Digital News (NDN) on the Tech Tuesday segment!


Money Makers: Attach voice to data as a Managed Services Provider (MSP)

More goodness from our telephony community member SoundLine! We return for more wisdom from CEO Barrett Adams. This is a serious conversation about money! We hit is head-on about how MSPs can make money with a Unified Communications (UC) and telephony attach.

Watch the Adams interview where we dive into lifetime recurring revenue opportunities when you partner with SoundLine. Spoiler – SoundLine handles all the billing and sends the profits to you – the MSP!


Tech Tuesday Upcoming Conferences with Harry Brelsford on Northwest Digital NEWS NDN

Love ‘em or not – events *still* have a place in our small and medium business (SMB) technology space. Surviving the test of time – events are the one place to build professional relationships the old fashion way and you can “swipe right” in real time to grow your community contacts. In this Tech Tuesday installment on Northwest Digital News (NDN) you can watch HERE, I profile a few upcoming events I’ll be attending that are targeted to Managed Services Providers (MSPs) in the SMB Nation community. Secret: Networking at events the past 20-years has to be considered a success factor for me – so join me!

Check-in: Acronis

I catch up with a busy Pat Hurley, VP and GM/Americas at Acronis and we discuss baseball, F1 racing and a new October 2019 conference (Acronis Cyber Protection Summit).

Nuts and Bolts
A tip of the hat to the recent Ingram Cloud X conference that we both attended and valued the partner-to-partner conversation – aka Hallway 101.
SAPAS is not a Mediterranean dish but rather an Acronis data protection+security paradigm: Safety Accessibility Privacy Authenticity.
Integrations with ConnectWise and other security vendors.

Watch the vid to catch the full story.

   MSP to ISV  


In 1Q2019, I had the chance to speak with ServiceTree founder Paul Azad about his journey from MSP to ISV. Azad’s Melbourne Australia-based MSP practice, This Solution, was the basis for his creating a purpose build Professional Services Automation (PSA) solution that he has brought to America! You can watch the interview where we are joined by industry thought leader Carrie Simpson.


STARTUPS - Last Look at Ingram Cloud X and the Comet Competition

One last look back at the recent Ingram Cloud X conference concerns the Comet competition and the startup row on the trade show floor. Here are three favorites you need to know about!

Watch the interview with the following three companies.

According to Kurt Stump (CEO), this is a health care IoT – a remote monitor like bringing a physician into the field. The focus today for this San Diego, CA and Austin, TX-based company is military field medical monitoring focused today but looking to use Ingram Micro partners to expand into the private sector. Heads up cyclists – there is a monitoring play here for you too!

According to Samantha Snabes, founder, re3D is about making industrial 3D printers – so you and your customers can make your own stuff on demand. Used $2m from pitch competitions and Kickstarter – its grown into a worldwide manufacturer.

The key is recycling plastics (e.g. water bottles) as an ecology play 9plus creating green jobs). This Austin, TX-based firm also participated in SxSW 2019 on the Interactive track.

Part of the startup aisle and the Comet competition, Isreal-based ITsMine is a cyber-security play. ITsMine founded in 2017 by group of experts to offer a new, unique, proactive approach for Data Loss Prevention (DLP) that requires no policies and no permanent endpoint agents while guaranteeing protection against internal and external attackers. ITsMine solves the DLP challenges using a fully automated solution with negligible false positives and without affecting employees’ productivity.
ITsMine is built from a team of cyber security architecture, experienced hackers, entrepreneurs, leaders and builders of global sales divisions from world leading vendors, and experienced software developers from IDF. Watch the interview with Kfir Kimhi, CEO.

   Book Review  

Book review Harry's Tech Tuesday on Northwest Digital NEWS NDN

Looking for some interesting spring geek reading? Several books are suggested here for SMB Nation members to consider. More importantly, the explicit act of reading and the power it brings you are reviewed. For example, reading an hour a day brings at least a half dozen benefits to you from sharpness, memory exercises and worldly insights. Also there are conversations about receiving book referrals from friends and why that is so important. Be the life learner!

Slater: Partners are STILL EVOLVING!

In a recent chit-chat at IT EXPO in Fort Lauderdale, FL, I pulled Michael Slater, Technical Solutions Manager (PBX, UCaaS) from his busy SherWeb booth to discuss evolving partner demographics.

The context was what was the basic demographic at the show but his insights extend further into the industry itself. For example, it’s all too easy to magnify the role of the pure play Managed Services Provider (MSP) where there is the perception that 100 percent of MSP revenue is from monthly recurring revenue (MRR). Such is not the case.

In the interview, Slater imparts that “…there is a legion of break-fix professionals that are used to selling on-prem products (data, telephony). We’re seeing IT EXPO attendees who never part of the cloud movement and now interested in learning more.” Slater shared.

Again – it’s all in the interview PLUS a tip of the hat to SherWeb cause marketing (I covered that HERE:

   Joash F  

On the Road: Freifield “I’m Back”

Well-known community member Josh Freifield is back running AXONTECH, his Southern California managed services provider (MSP) firm. After a two year hiatus where Freifield served a large MSP serving enterprise clients, Freifield is solidly back in the small and medium business (SMB) space for which is best known.

Long-time SMB Nation members will recall Freifield as one of the co-founders of the SMBTN trade association. Watch the vid E where I interview Freifield and, in his own words, he reintroduces his good self.

   Helping ISVs  

Helping ISVs manage partner programs better

TIDWIT is focused on digital interconnectivity of ecosystems. They are working with some of the largest brands: Microsoft, Accenture, CenturyLink…and some of the smallest. Simply stated, it’s a partner digital ecosystem that connects partners together in the ISV’s partner program.

In this interview, Will Yafi, founder of TIDWIT, pains the partner ecosystem picture as only the spoken word can do. I caught up with a busy Yafi at the recent Ingram Cloud X conference in San Diego.

Here is a peek at the topics we cover with respect to platform workloads.
• Content and Sharing
• Marketing automation
• Readiness and Learning
• Sales Enablement
• Technical Support

@IngramCloud @ThisIsCloudBlue #CloudSummitX #BeCloudAwesome


Transformation Defined - Axcient

Transformation R Us – Axcient at Ingram Cloud X
I’ve darn near met my match when it comes to Axcient in the reinvent/transformation category. In this interview with Jeff Cummings at Ingram Cloud X, the new Chief Revenue Officer for Denver-based Axcient connects a few dots. First – community members will be keenly interested in how the eFolder brand was folded into Axcient. Second – the new CEO comes from Webroot – that is just up the street north of Denver. Finally – we talk security and product stack plus roadmap.
If you haven’t check in with the Axcient/efolder community lately, this vid interview is for you!

   SxSW Tech Tue  

SxSW 2019 Tech Tuesday with Harry Brelsford on Northwest Digital NEWS NDN

A snapshot of the just completed South-by-Southwest (SxSW) 2019 conference in Austin, TX. After a recap of the events 30+ year history, the three main pillars are discussed (Interactive, Film and Music) then a double click down into a few of the business/technology tracks.. and the segment ends with sage advice on how to attend SxSW in 2020.


How to Be an MSP - Volume 1: Vertical Edition (Book Annoucement)

Announced at SxSW in Austin, TX! This book, Harry Brelsford's 21st publication, focuses on the HOTTEST VERTICAL MARKET in the US and Canada that demands robust and secure technology solutions yesterday from qualified managed services providers (MSPs) Further dets here:
   Women in tech  

Women in Technology

At the recent Ingram Cloud X conference, I made “Women in Technology” a pillar coverage area. There are important reasons for this – Ingram Micro has made it a solid pre-day session at it’s spring show. And more research is coming out that speaks towards the “Middle School cliff” for girls trying to get involved/stay involved in

Jennifer Anaya, VP-Marketing at Ingram Micro, speaks to the above issue plus much more in this interview sharing how she is supporting diversity in the workforce.

And you can attend our Women in Technology online event as part of our MSP Tech Talk series. It’s March 20, 2019 at 12:00pm (Noon – Pacific). Details are HERE.

@IngramCloud @ThisIsCloudBlue #CloudSummitX #BeCloudAwesome


Cloud Summit Ingram Micro 2019 Special Guest Mathias Bjorkholm Tech Tuesday on NDN

TechTuesday broadcast live from Ingram Cloud X in San Diego, CA today with a conference overview and hooks to Northwest companies. One start-up ISV, Pickit, is profiled as it's now working with Ingram Micro in its cloud market place.

Seattle ISV Pickit Launched Inside Ingram Cloud Market Place

If we’re anything at SMB Nation, we’re chippy! So it was a high honor and privilege to discover Pickit, a Microsoft 365/Office 365 gap filler ISV with attitude. It’s delivering a purpose built add-in that we can use at SMB Nation right here right now as a publisher. It’s about legally managing art and visual assets when creating stuff with the Office family.

Watch this launch vid with Pickit Founder and Co-CEO, Mathias Björkholm, shot on location this morning at the sold out Ingram Cloud X 2019 conference in San Diego, CA....

 Read More


Harrybbb's 21st Book Coming Soon!

Right here right now I’m happy to reveal that my 21st book is ahead of schedule and will be released next week at SxSW in Austin, TX. It’s my first book after a ten-year recharge and I’m fired up! Things have changed, and SMB Nation has led the transformation parade – this book reflects.

The book took two years of research on new vertical opportunities that you will learn more about at launch. Essentially, I’ve taken my best book ever, the SMB Consulting Best Practices, and updated it for a mature MSP world seeking the next great thing. You won’t be disappointed.

By-the-number, after the aforementioned two years of research, the book took 48-days to write (ahead of schedule) plus another couple weeks of production. And just to tease you – you’ll have to wait for the SxSW launch for the dets.

Thank you for your support over the years.

   MSP MakeOver  

MSP Makeover Contest Deadline: March 31, 2019

Hear ye! Hear ye! The MSP Makeover contest deadline is March 31, 2019. Complete two simple steps to participate i the contest. One luck SMB Nation managed services provider (MSP) wins a "Day of Harry" that includes a morning workshop and an afternoon sales call.

Watch the vid about the MSP Makeover content HERE.

Visit to discover next steps!

   On the rioad CA  

On the Road: Silicon Valley, CA

Reporting that the small and medium business (SMB) managed services provider (MSP) community’s sad demise are greatly exaggerated! On my recent trip to the Silicon Valley just south of San Francisco, I ZEROED on trying to get together with long-time community members for a few reasons. First and foremost was the storm of storms that presented severe traffic challenges – the winter of ’19. Second was a natural maturity within the community where monthly user group meetings have been replaced with social media-based groups and texting as the new togetherness. Finally the reality that life happens is slow walking into our cabal. Spouse health issues, focus on the family and outside interests have a dilutive effect on core community-isms. And it’s a nature act.

Meet SoundLine - SMB Nation's Telephony Partner

Having started in November 2008 in the early depths of the Great Recession, SoundLine Communications has not only survived and thrived. Today’s its crossed the ten year mark and is a small business serving the business community in the voice-over-IP (VoIP), telephony and Unified Communications space.

Watch our interview with Barrett Adams, co-founder at SoundLine about his business success (HERE). Full disclosure – SoundLine Communications proudly provides the telephony services for SMB Nation!

   Cyber Insurance  

First Look: Cyber Insurance Report for IT Pros and MSPs

Our favorite “thinking man” Peter Tsai (Sr. Technology Analytst, Spiceworks) carved out a few mins recently to discuss Spicework’s new study on cyber insurance. This is important to the SMB Nation community of managed services providers (MSP) who are on a death march to add more solutions to balance products/services typically delivered to clients via the monthly recurring revenue model.

In this interview with Tsai – we discuss several topics as well as peek into forthcoming Spiceworks research studies.

Topics covered include:
1. For those that don’t know Spiceworks and yourself – what is Spiceworks and who are you?
2. What is cyber insurance?
3. What is the story on the recent study you did?
4. At first blush, is the nearly 40% coverage rate a bit light or did that number meet your expectations?
5. What are the top three reasons companies don’t carry cyber insurance
6. What do you forecast the coverage rate to be in a year from now?


Future MSPs: Solutions, Not Products!

In this recent interview with Joel Maloff, Senior Vice President – Strategic Alliances/Chief Compliance Officer (CCO) at PHONE.COM, after proper introductions we give a tip of the hat to the good old days of being in IT service provider (organic customer referrals, could do it all yourself, etc.) and then…and then…we look forward to the future.
   Tech T  

ConnectWise Acquired; Autotask War Over; Business Good Guys

In this segment of Northwest Digital News (NDN) Tech Tuesday we explore this week's ConnectWise acquisition by Thoma Bravo, the end of the ConnectWise v. Autotask story line and a deeper conversation about good and bad guys finishing first in business.


MickyJ Speaks Security and Social

Talk about a blast from the past and the good old Windows Small Business Server (SBS) days! Michael Jenkin, Managing Director at Business Technology Partners Pty Ltd in Adelaide, Australia and long-time community leader (MVP, GITCA), has transformed into a security expert and a social media whiz.
In this podcast, we discuss virus protection and malware – part of his white hat effort to make information technology more secure in the small and medium business space (SMB). Jenkins is a managed services provider.

   Rob Leon  

Leon: MSP Passion Project = BiZDev

Rob Leon, well known in the managed services provider (MSP) and ISV worlds for over a decode has started a passion project to build his brand and further his business development efforts. It's a cross between technology advise and business topics that he writes as a blog every morning for the past two years. He has built an audience and made himself a brand. we can all benefit from Leon's insights in this video.


RECAP - IBM THINK 2019 Tech Tuesday with Harry Brelsford on Northwest Digital NEWS NDN

A last fond look on Tech Tuesday (Northwest Digital News) at the recently completed IBM PartnerWorld and THINK 2019 combo conference. special mention of IBM diversity with its woman CEO - a rarity in tech plus a shout out to Blockchain in agriculture. Toss in mentions of it's partner program and security efforts (Managed Security Services Provider). And we end with a look at HACKERS and a new comic book.


On the Road: StorageCraft

Long-time friend of SMB Nation, Mark Baird from StorageCraft, provides both personal and professional updates ranging from hitting deer while cycling to converged backup coverage from end-to-end with the StorageCraft solutions.


Frank Ohlforst - My Top Three Favorites at IBM THINK 2019

Well-respected industry analyst Frank Ohlhorst speaks with SMB Nation about three top favorites: Managed Security Services Providers (MSSP), Watson and AI and finally Blockchain. Ohlhorst is well-published and a long-time member of SMB Nation.


Did IBM just leap frog everyone in the MSSP race?

Sometimes you have to raise your head from the traditional SMB managed services provider world (trees) to see the forest. IBM has deftly asserted itself in the partner security realm with an at-market Managed Security Services Provider program unlike I've seen from other major players. I interview Johan Arts, VP WW Channels and Routes to Market, IBM Security to get the straight story.

This program is also good for SMB Nation MSP members seeking to redefine and relaunch their old school server-side careers as security experts.

Watch to the end as Arts also talks about inter-cooperation between Microsoft, Amazon and IBM. This is not a mis-print!


IBM's New Marketing for Partners

I speak with Jamie Mendez, Director of Global Partner Ecosystem at IBM at its recent THINK conference. Mendez outlines several new marketing solutions for partners including content assets, partner-to-partner connections and Value Package 2.0.


For the Win: Refactr and Michael Fraser

Perhaps best know for his $100k prize at a startup pitch contest at IT Nation 2018, Michael Fraser is an amazing individual in the SMB Nation community. His strengths are in the DevOps area and he's keen on bringing that thinking to SMB nation members who seek customer solutions and the ability to develop intellectual property (IP). This is both a thought leadership piece and a demo customized for SMB Nation - at the keystroke level. Don't miss!

   Tech Tuesday  

 How to Become an MSP and Computer Technology Consultant Tech Tuesday with Harry Brelsford on NDN

The start of an on-going series on HOW TO become a computer consultant and/or managed services provider (MSP) in the small and medium business (SMB) community. These tips and tricks are extracted from Harry Brelsford's SMB Consulting Best Practices book. Have a long cup of coffee and join the fun!

   Jeff C  

Report On the Road in Austin, TX (CMIT)

Don't miss this On the Road (OTR) segment in Austin, TX with Jeff Connally as he gives a major update on CMIT. Craftsman Capital has acquired CMIT. Connally will remain in the saddle and discover how this is really a franchise acquisition of MSPs. It's a fine distinction compared to how this was reported in late 2018 when the acquisition occurred.


Interface Seattle Technology Conference - Report

A look at the recent Interface conference in Bellevue - right in the heart of the high tech corridor. This show is for IT Pros and customers. A couple of our traditional SMB Nation managed services providers (MSP) had booth on the floor selling their solutions and services.


Flashback to NexGen - Nitrio and Krikke

A chat with community leaders Bob Nitrio and John Krikke at the recent NexGen conference in SoCal. These two are leaders in the small and medium business (SMB) managed services provider (MSP). community. Krikke shares security insights at 2:02 in the video.

   Rob Spee  

On the Road: Atlanta GA and Channel Journeys

Technology channel executive Rob Spee updates us on his own professional journey in the channel. That includes a new podcast series on his side. We also enjoy insights into what he thinks will happen in 2019.

   Ryan Becker  

On the Road in Dallas Texas: Hi-Tek Computing

We visit with Ryan Becker who focuses on the small and medium business (SMB) market plus the residential home market. Spoiler alert - Becker is your guy to assemble the drone you received as a gift over the holidays!


Cisco Embracing MSPs and SMB Partners?

 At the recent Cisco Partner Summit, Cisco held a half-day MSP summit. The idea is that the new management team is attentive to the SMB Partner who are managed services providers (MSP). While Cisco stick with it this time? Of course only time will tell.


Small Business Saturday contest winner!

Alice Stevenson at Geeks@Site is the grand prize winner of our first Small Business Saturday contest! Watch this vid to celebrate the excitement!


On The Road: Brian Keith in Bend, Oregon

Long-time technology professional and SMB Nation member BRian Keith from Bend, OR spends a few minutes updating the community with his past, present and future. He's carried the bag as a managed services provider (MSP) and is currently an IT Pro serving a large firm as a hleath care technology consultant. He is AWS certified so watch out world!

  Cyber Monday  

Cyber Monday 2018 Report

Join Harry Brelsford in Seattle as he breaks down Cyber Monday 2018. By the numbers, there was overall growth (oc course) but did you know there is an online shopping holiday in June that is 4x larger than Cyber Monday. Watch this vid to discover more.

  SMall Business Recap  

Small Business Saturday 2018 - Recap Report

Watch this Small Business Saturday (November 24, 2018) recap in this report by small and medium business (SMB) expert Harry Brelsford. There are several interview with small business owners and anlaysts participating in this popular annual event between Black Friday and Cyber Monday. #ShopSmall


Cisco: Latest Unified Communications Effort

What goes around comes around – at least one or twice a decade. At the recent Cisco Partner Summit in Las Vegas, Cisco trumpeted that its back in the small and medium business (SMB) sector with its voice solutions. SMB Nation has historically had a long relationship with Cisco in the voice-over-IP (VoIP) area that is now more affectionately called Unified Communications as a Service (UCaaS).

In this video, I report to you from the conference and wrap my arms around this topic. Discover if UcaaS is a “thing.”

  Jason Harrison  

On the Road: Nashville, NC and Jason Harrison

Long-time SMB Nation managed services provider (MSP) Jason Harrison from Harrison Technology Consulting reflects on over two dozen years in the technology field. We visit a snaopshot from the past: Small Business Server (SBS), Small Business Accounting (SBA) and Response Point. And we look to the future with Apple consulting and security. Onward and upward!

  Matt Elledge  

Colonel Matt Elledge: What? Me Worry?

Elledge was the featured speaker at Canon multi-function printer (MFP) product launch at SpiceWorld 2018 in Austin, Tx (October 2018)

In this podcast, Elledge speaks about creating buy-in inside your team. Based on four principles that helps leaders create TIME - so leaders can work on the business, not in the business.

I double-click down on his worry-free beautiful state philosophy that is a tenant in his book. "We tend to worry about the future and that's a gateway drug to depression, etc." Elledge stated.

  Eric Kron  

PODCAST: From Stu to Phising

At the recent SpiceWorld 2018 conference in Austin, TZX, I interviewed Erick Kron, a security awareness advocate at KnowBe4 – a well-respected phishing security solution vendor. We discuss it’s new Virtual Rick Office (VRO) Kron discusses how this is a whole new way of looking at your users security risk behaviors.

“VRO can visualize individual risk behaviors and group risk behaviors.” States Kron in the podcast (ya’ just got listen up). “We’re using artificial intelligence ( AI) to develop and update the solution. Bottom line: we are using VRO to determine "who your next clickers are" and our partners can roll this out to clients today.” Said Kron.
And what’s the tie-in to Stu Sjouwerman, CEO at KnowBe4? Back in the 1990s and 2000s, Sjouwerman had the Win2K newsletter that was north of 500K readers. He often wrote about Small Business Server (SBS) and SMB Nation. So we’re thrilled at his latest success – well-deserved. And we’re now alone – Goldman Sachs recently made a BIG INVESTMENT in KnowBe4. Managed services providers (MSP) should consider such an investment.

  Welcome to SMB Nation  

Welcome to SMB Nation!

Please subscribe to our channel and participate in the SMB Nation community. Thank you!


Election Day 2018: Friebert Interview

Remember this guy? Just before election day, I caught up with Jonathan Friebert who is well-known in the SMB Nation community as the past director of Microsoft’s Voices for Innovation (VFI) – a non-partisan, political trade association charged with technology public policy advocacy.

Friebert has recently moved on from Microsoft and returned to Washington D.C. in a new role starting the government affairs operation for We cover off on that in the interview HERE but the real story is to reflect on how Friebert drove political involvement in the SMB Nation tribe, the MSP community, IAMCP and the Microsoft Partner Network (or what ever they call it now).

Rest easy – Friebert is doing just fine and welcomes your connection request at his LinkedIn profile here.

BTW – this interview was part of a walking tour of George Washington University where Friebert completed both his undergraduate and graduate studies.

  Frank Raimondi  

Raimondi: IoT Right Here; Right Now

SMB Nation friend Frank Raimondi (Intel SMB fame) has a new gig - helping Chargifi getting traction in the small and medium business managed services providers (MSP) partner community. Simple and practical - help SMBs provide a power up feature for customers seeking mobile phone juice. Add reporting and revenue opportunities and you have an IoT play.

  Paul Bay  

Paul Bay: SMB MSPs should "Reach Out"

Paul Bay, Executive Vice President and Group President of the Americas, Ingram Micro, discusses how Ingram Micro is responsive to the small and medium business (SMB) partner with its SMB Alliance – a subset of its reseller community. It's focused on resellers and managed services providers (MSP)

Bay suggests that “the small partner” like the typical SMB Nation member is to reach out. Ingram Micro is investing in SMB technology and encouraging partner-to-partner conversations. Bay also discusses how Ingram Micro’s rebranding over recent years includes providing business and marketing services. Catch Bay’s 2019 forecasts that there will be more consolidation and the continued growth of the “as a service” mindset.


Two Minutes with Robinson: Uncomfortable!

Years ago when knights were bold, and telecom owned the gold, a wise man (the publishers of Telecom Reseller) shared that you should be disturbed when you attend a professional conference. Fast forward the movie and Kirk Robinson, SVP & Chief Country Executive of the U.S., Ingram Micro intimated

a similar line of reasoning at the Ingram One conference in Washington DC (October 2018).

In this quick hitter interview here, discover how Robinson believe you should extend beyond your professional comfort zone to become “uncomfortable” as a tactics to push yourself.


Tiffani Bova's "Growth IQ" book discussed

In this interview, Tiffani Bova shares insights into her life's work as an anlalyst and IT executive about how business grow and go. I particular Bova imparts knowledge about companies that stall at a certain duration or revenue level. This was part of her apperance as a keynote speaker at #ONEIngram.


Save changes Small Business Saturday Contest with SMB Nation

Watch this important vid on how SMB Nation members can participate in the Small Business Saturday (November 24, 2018) as a managed services provider (MSP), reseller, and partner. Just a few easy steps and one person wins a generous AMEX pre-paid card for a holiday shopping spree!

Learn more here:

  Report from Office 365  

Report from Office 365 Saturday!

Bo Woronowicz, community leader and the power behind Office 365 Saturday at Microsoft Redmond speaks. He presents the context of the event plus other similar events worldwide: Barcelona, Ottawa, Leicester, San Juan, Cincinnati, Reston, Calgary, Ahmedabad and many more coming up!

Listen until the end - the prizes at the complimentary event are worth the time commitment over the day alone!

Learn more here:

  New Website Security  

New Website Security Report - Patch 'em up folks!

Join me as I interview Tony Perez (General Manager and Vice President of GoDaddy’s Security Product Group) and his new small business website focused on security. Spoiler alert – it’s all about the managed service provider (MSP) maintaining trust with the small business.

Perez and team’s ” Small Business Website Security Report “ Small Business Website Security Report report takes a double-click look at GoDaddy’s security research and analysis of over 65,000 infected

website cleanup requests from small business customers across the globe, as well as a survey of very small businesses (between one and five employees) on their experiences and perspectives on security. Think of this as BIG DATA goes small.

In the interview, and the report you can download here, some of the key finding are:

• Of the 1000 very small businesses surveyed, nearly half reported suffering a financial loss due to hacking. One in 8 say the loss was greater than $5000.
• Three in 10 small businesses who suffered a cyber breach reported they had to inform customers and clients.
• It’s not enough to clean up compromised files, hackers regularly create ‘backdoors’ on a compromised website, so they can secretly re-enter a platform even after a file cleanup.
• Malware/computer viruses and phishing are the most common types of attack and can target any aspect of a business.
• Of the 65,000 global website cleanup requests, half involved outdated software on the most commonly used platform and tools, WordPress and its content management system (CMS).

Download the full report here.

  Todd Marinos  

VendorView: Educating Office 365 Users with Brainstorm

Todd Marinos from Brainstorm asserts his educational solution focused on Office 365 makes his firm a change agent. He asserts there is a value proposition to getting folks to use Office 365 better, faster and further! Seen here at SherWeb Accelerate 2018 in Montreal.


VendorView: Nerdio at SherWeb Accelerate 2018 - Montreal

Nerdio's Pete Langass and Tony Cai were vendors at the recent SherWeb Accelerate conference and share insights from life on the floor! My question about if managed services providers (MSP) are ready for Azure and a tool to provsion and managed are answered by these gents!



Well-known small and medium business (SMB) speaker Karl Palachuk presented his 25 rules at the recent SherWeb Accelerate18 conference in Montreal. Beyond the standard stuff, Karl speaks toward the initmacy of this conference and how SherWeb kindly offered attendees his managed services provider (MSP) book.

Standard stuff: "Success doesn't just happen, you need to make it happen. Renowned speaker, author and one of the pioneers of Managed Services, Karl Palachuk provides an insightful strategy workshop on the most important principles for driving a profitable MSP. Sharing his experiences and best practices in delivering IT services, he reveals 25 unbreakable rules for success."

  Andy Higgins  

Vantage point: Interview with Andy Higgins, attendee at SherWeb Accelerate 2018

In this report, I interview Andy Higgins from Dripping Springs, TX. He flew north to Montreal to attend the SherWeb Accelerate 2018 conference and offers insights from the floor. In particular this event was impactful in providing insights into how to better his IT consulting practice. Watch to end as Andy has to take off to a business opportunity meeting.


SherWeb's Office Protect security solution launched

Office Protect – SherWeb’s New Security Solution
Discover how SherWeb’s new Office Protect security solution, launched at Accelerate18 in Montreal, is another arrow in the quiver for MSPs to better serve customers. There are three key components:
1. Office 365 security policy configuration and settings – made automatically for the MSP against the client instance based on best practices.
2. Monitoring – simplified presentation of monitoring activity
3. Show value – using Office Protect allows MSPs to continuously engage in the fine art of show on-going value to clients
I’m joined by Guillaume Boisvert, Director – Product Management at SherWeb who was kind enough to speak English ‘case I don’t know French!


Sennheiser SDW 5000 Review

In this interview, a busy Thies Monk, Sennheiser executive, speaks towards the SDW 5000 solution set for telephone headsets, etc. You can read the entire review here:

  Muscular Portfolio  

Beat the Coming Bear Market: Muscular Portfolios

Bestselling Windows Secrets author Brian Livingston has more secrets to share - in the financial technology (FinTech) area. His new book, Muscular Portfolios, is here and advises you that, yes, computers are smarter than emotional humanoids. Learn how Warren Buffett-style investing methods allow you to beat the street with Papa Bear Portfolio, Momma Bear Portfolio and Baby Bear Portfolio strategies.


Spiceworks: 2019 State of Future Workplace Tech

I interview Peter Tsai, rock star analytics dude (@supertsai) who works for @spiceworks. We chatted at the #SpiceWorld2018 conference in Austin TX. Hint: biggest IT spends at the enterprise-level in 2019.

  Browser Wars  

 Browser Wars: Edge v IE

Long-time SMB Nation tribal member Fred Pullen (all the way back to the TS2 days) lays out the conversation for Microsoft Edge v Internet Explorer 11. Hey - the both ship with Windows 10. Do you need both? Which is more secure? Answers to these questions in more in our interview at Microsoft Redmond recently.


 Review: SyncroMSP solution for MSPs

Watch my review and lab testing of this right-sized professional services automation (PSA) and remote management and monitoring (RMM) tool for Managed Services Providers (MSP) in the small and medium business (SMB) space. It's simple yet complex. You can download my full product review here:

  Joe Moore  

Moore: Bring your Techs to Microsoft Ignite NEXT YEAR

Long-time SMB Nation member Joe Moore - known for attending every single major Microsoft conference - has insights into the five day Microsoft Ignite conference.Bottom line: Tech execs should bring a techie with 'em to get maximum value out of this confab. Will Moore repeat? Watch and learn. And we'll make this the last word on Microsoft Ignite 2018 from Orlando FL from SMB Nation!

  matt Glickman  

Coming to the SMB sector: Big Data

At Microsoft Ignite - I engaged in a convesation with Matt Glickman, an executive at Snowflake - about BIG DATA and connecting it all via warehousing, etc. If being a continous learner in the SMB Nation community means you should challenge yourself by stretching your mind - this is the interview for you.

  Wes Haire  

Interview: MSP Wes Haire from Sybersolutions

Not everyone sees the value in attending conferences and workshops. But dont't tell that to Wes Haire - a New England MSP - who recently attended the ChannelPro SMB Foorum in Boston. Haire underscored the intimae and authentic nature of the SMB partner community. Enjoy the interview with Harry Brlesford.

  Ryan Walsh  

The new distributor model: "Un-distributor" - Interview with Ryan Walsh (Pax8)

I caught a few moment with Pax8 channel chief Ryan Walsh at the recent GlueCon conference in Scottsdale, AZ. In this segment, you'll hear Ryan speak towards the "broken distribution" model in information technology (IT). Walsh is on a mission to disrupt IT distribution and he shares his strategic insights. I offer he's really thinking about the "un-distributor" and looking for ways to create relevancy. Enjoy the view.


SolarWinds EmpowerMSP attendee MiaCate Kennedy I

A quick end-of-conference chat with two-time attendee MiaCate Kennedy I from Spokane, WA. Kennedy is on the management team of ABC Office Equipment and helps direct its MSP solutions practice.

  constant contact  

Radical MSP Digital Marketing

We are all evolving as MSPs in the channel. Discover how an industry-leading, intuitive marketing solution for small to medium sized business (SMB) that has been offering primarily email marketing as SAAS since 1995 has been radically updated. It might be a great time to see how adding the solution as a VAR tool can help your clients and you grow.

  Marco Muto  

Wrapping Up EmpowerMSP: Muto “I am a GEEK!”

As a wrap up to the SolarWinds MSP EmpowerMSP 2018 event, I interview newly arrived SolarWinds MSP executive Marco Muto. Muto was "acquired" when his firm, Trusted Metrics, was purchased in early July 2018. He offers a fresh view into his role and his roadmap. He is just under 90-days into his gig and has clearly hit the ground running.

  Robert Stephens  

IoT: Interview with Robert Stephens - Geek Squad founder


Podcast: IoT Musings with Robert Stephens – Geek Squad Founder After delivering a rousing keynote at the SolarWinds Empower conference (Scottsdale, AZ), I spent a few minutes with Robert Stephens – the founder of Geek Squad. His speech detailed his journey from bicycling computer repair guy to car-based Geek Squad to its corporate acquisition by Best Buy. I was more interested in his final speech topic, the Internet of Things (IoT), and how managed services providers (MSPs) and IT Pro, technicians et al could make money. Listen to this podcast and you will leave with his futurist insights. A couple of points from his speech and the podcast interview include: “No Geek Squad for IoT” Augury - installs sensors in industrial machines “Screw taking care of printers and computers” “Sensors are like SHAZAM for industrial clients” “Augury measures sound wave...sound deviates” Future: *Not automation...its anticipation *Natural act: monitoring *3D Printing: cost of sensors will be low...say printable… *Imagine what kinda of customers could you have today that you don't have


Return of the Intel NUC

Myron Morgan, ASI (distributor), shares insights into the imprvoed Intel "Network Unit of Computing" (NUC) small form factor computer. SMB Nation used one of these to drive the 2014 WW tour on Windows and Office 365. Interviewed at the recent ChannelPro SMB Forum in Boston, MA.

  Tech Efficiency  

8 Ways to Take Control of Your Technician's Efficiency

With a focus on the internal operations of an MSP IT servcies business, this "How To" lecture presents eight dimentions on to to both take control and improve your technician's efficiency.

  kaseya acquires rpaid fire tools  

Inside Scoop: Rapid Fire Tools acquired by Kaseya

Harry catches up with Kaseya CEO Fred Voccola at the GlueCon conference in Scottsdale AZ to discuss the recent Rapid Fire Tools acqustion in the MSP partner channel sector. Voccola is on the record saying the acquistion is accretive and additive to contribute to top-line revenue. He is not prediction layoffs of consolidation.

8 ways to take control of your business  

8 Ways to Take Control of Your Business!

Discover eight ways to use the right support tools to take control of your technology practice, your MSP entity, your IT shop. Hosted by long-time IT Pro Harry Brelsford, this educational presentation speaks to channel partners, MSPs and IT Pros seeking to run their own businesses better and thus provide a better customer experience.

  How to Protect Your Email Identity  


How To: Protect Your Email Identity

 A chat with David Hughes, CEO of, on the one simple trick you can use to reduce spam, protect your email identity and catch unsavory players who pass along your email address to vendors, etc. This is a rare MUST WATCH vid.

7 ways to take 

7 Ways to Take Control of Your Customer's Experience

 Join Harry Brelsford as he shows you HOW to use 7 ways to take control of your customer's experiences. Focused on Managed Services Providers (MSP), consultants, Value-Added Resellers (VAR), resllers and IT Pros, this is an important business lesson for technology professionals serving customers and clients.


Top 3 Takeaways from ChannelCon18 with Karl Palachuk

Leading author and speaker in the Managed Services Provider (MSP) community, Karl Palachuk, shares top insights into the recently completed CompTIA ChannelCon 2018 conference.


MSP Tech Talk Summer 2018- Health Care IT Vertical: Cannabis

Are you looking for the next great thing? Take a fresh look at the legal cannabis market (in ten states and growing). The net-net on the new-new is that this is a completely legitimate business that is cash-heavy and technology dependent. It’s akin to the pharmacy business with respect to compliance and other workflows. Meet a real MSP who is capitalizing on the cannabis opportunity already. Plus you’ll be schooled on the nuances of this business including the seed-to-sale supply chain, the differences between states, etc. Leave this webinar with an understanding on how the cannabis opportunity can be part of your MSP portfolio moving forward with ready-to-rock technology solutions.

Online Marketing   

MSP Tech Talk Summer 2018-Online Video Marketing:

Online Video Marketing: Six Essential Principles of Success.

Everyone recognizes the power of creating captivating, compelling messaging with video. Thousands of dollars are routinely spent in script writing, video recording, and editing during the creation of a professional looking end product. Yet, despite the great potential of video, most of the attempts to compete online with a video marketing strategy fall short. Unlike traditional TV, Radio, or print media advertising, online video has its own set of rules. Understanding the six principles of successful online video changes everything. Tune in on July 18th and learn how you can start implementing these online marketing essentials in your organization today.



HOW TO: Take your MSP Business to the Next Level!

Well-respected Managed Services Provider (MSP) business coach Manuel Palachuk shared his secret sauce at the recent CompTIA ChannelCon 2018 (#channelcon18) conference in Washington DC. Hint: Culture. Second hint: Agile Service Delivery! Also learn how Manuel was a day-to-day IT professional how elevated to being an in-demand speaker and strategy guy.




Newbie MSP - CompTIA Workforce Training Outreach

John Cooper left his job of 18+ years as a security guard in the summer of 2018 to become a technology Managed Services Provider (MSP) working for a channel partner orgazination (headed by CompTIA board member Nathan Archer). Cooper is benefiting from the workforce outreach efforts provided by CompTIA - he was interviewed while attending CompTIA's ChannelCon18 conference in Washington DC (August 2018). Enjoy this happy story!




FinTech: Brian Livingston Muscular Portfolios

Learn HOW TO make consistent financial portfolio gains with your hard earned wealth from best selling author Brian Livingston of Windows Secrets fame. In this interview, Livingston discusses his new portal, newsletter and forthcoming book, all called "Muscular Portfolios" and easily explains sophisticated technology-based financial investment frameworks (simple models called Papa Bear, Momma Bear and Baby Bear).


How To....make money with voice with Robert Cooper (Wildix) at CompTIA ChannelCon 2018

Harry Brelsford (SMB Nation) speaks with Robert Cooper (Wilddix) at CompTIA ChannelCon 2018. The BASIC QUESTION: How to MAKE MONEY with Voice technology. Warning - money maker secrets embedded inside!