I caught up with longtime friend of the family, Acronis, at the recent ChannelCon event. And while I miss it’s three-day event of yesteryear at the Fountain Blue in Miami, Acronis has been plenty busy making good thangs happen. This podcast is to get us current on all that.
James Abercrombie speaks towards the rapid change in business technology and accelerating innovation. “Before we automate workflows, we need to understand uo front what those workflows are.” Abercrombie shared. “And what are the guardrails for AI?”
(L-R) Steve Brining (Acronis), Devon Stephens (Net3 Technology), James Abercrombie (Acronis)
We touched base on AI that’s escaping the test labs. Regarding accelerating development, Acronis has quarterly updates and just released its new Cyber Console. This cool tool intertwines the partner program with MDF etc. with the Cyber Console (e.g. support ticket submissions). Acronis now has an AI-based service desk to manage tickets. And we enjoyed a giggle how 20+ years ago Acronis was largely a B2C backup solution sold in a “box” and on the retails shelves at Computer Land, Fry’s and Egghead Discount Software LOL. “We are a cyber platform today and we are a one-stop shop for MSPs.”
We then proceed to get customer feedback from Stephens. And Brining discusses his role as Cyber Evangelist at Acronis. But you’ll just have to listen to podcast to get the good stuff!