Customer experience is not only how a customer perceives your business, but is also a big factor in weather a customer will return to your business again. A positive customer experience is crucial to the success of your business, as a happy customer will likely become a loyal customer. There are many factors that go into the customer experience from employees personal brand, communication with customers (tone of voice, and the words you say), how employees dress, showing customers you care and so much more.
Job Opportunities in 2022
With the changes in the economy, environment, and life many Americans are quitting their jobs in record numbers, which many predict will continue into 2022. As the work environments change, from remote work, to virtual interviews, and more flexibility, many are seeking new employment opportunities, leaving many companies facing labor shortages with increased demand in many industries.
What Social Media Platform Should I Use
Many companies and influencers who have long relied on Facebook to connect with fans, advertisers, clients, and to sell products are rethinking where they post after the companies platform went offline earlier this year. With the outage many small businesses realized how much they rely on social media not only to get their message out, but many saw a direct hit in their sales during the disruption.
Congratulations to the winners of the Security Survey!
Thank you to all who participated in our security survey. We hit our goal for our response rate this year and are excited about the information we received.
Small Business Predictions 2022
Small business Owners have had quite the ride over the last two years. With the corona virus delivering repeat blows from shut downs, to supply chain backups, and daily changes small businesses have dealt with it all. As we look to 2022 many are optimistically cautious as it approaches.
The Three Secret Drivers to SMB UCaaS Success!
By: Harry Brelsford
Leading MSPs are driving Unified Communications as a Service (UCaaS) success at Small and Medium Business (SMB) customer sites by focusing on three drivers: features, functions and pains. Another success factor is to team with 8x8 for the journey. In this blog, I’ll focus on each driver individually.
M&A in Technology
After a year of changes many business owners are pondering their dreams of deals after a record year for global tech. With the major changes and disruptions that took place in 2020 and 2021 many companies have not only innovated but created opportunities in the market. With so much technology adoption,