Analytics/Analysis

To say customer satisfaction is important to your business is an understatement.  Imagine if you came into work, and found out that half your customers left for your competitor.  If that does not make you start to sweat just thinking about revenue, acquisition costs, payroll and more I am not sure what will.  Sustaining a customer can be hard work, as each customers needs are unique.

Park Place is a global data center networking optimization firm, that has a suite of services and a pool of global resources that they leverage to support data center and network optimization.  From discovery service, data center services, IT asset relocations to remote hands, Wireless Transformation, IT Asset Disposition and so much more Park Place empowers IT with their flexible, dependable IT Services.

Pax8 reveled in January 2022 the commissioned Forrester Consulting Total Economic Impact™ (TEI) of Pax8. The TEI framework can be used to project the potential technology, operations, and financial benefits for our more than 20,000 partners serving close to 200,000 businesses.

Typically, if you are an MSP you're a business person, and if you are an MSS you're probably a security person. In turn the way you look at things are slightly different. If you are a business person and you see another person doing services of any nature you may ask yourself if that person is a potential competitor, causing some MSPs to try and avoid contact with the world of MSS.

STEM (science, technology, engineering and mathematics) has become such an important part of our world. With science, technology and engineering becoming some of the fastest growing and highest paid jobs, it is amazing that only 28% of the workforce is made up of women. Park Place Technologies has teamed up with iWish to empower girls with knowledge, confidence and the tools to develop their skills in the STEM arena.

Stress is the mind and bodies response to change, challenges, and or demands.  Stress can have many different effects on people, and can become a chronic condition leading to both mental and physical health problems if not dealt with.  One way to respond to stress is through being mindful.  From walking to working,  being mindful or aware of what you are doing, and the environments around you can make a huge impact on your stress. 

With the number of cyber attacks in the last couple years, zero trust is rapidly becoming the cybersecurity model of choice for many organizations.    Zero Trust is a approach to cybersecurity that eliminates trust and continuously validates every stage in a digital world.  This idea is designed to protect modern environments no matter the network (local, cloud, or hybrid) with resources at any location. 

As the new year starts many businesses look to improve revenue streams, change business models, and improve their business practices. In many ways 2022 will follow these trends with MSP’s looking at the channel and saying how am I going to grow my business, get involved, and  or change the way I am doing things.  With this there's going to be a lot of acquisitions as normal.

Harry meets up with Arlin Sorensen at IT Nation to chat about Modes.  Modes is a  Mindset that combines how you define success, manage your service delivery offering, lead your teams, build systems, and develop partnerships.   

After missing a year due to the pandemic Harry met up with Rico and Steve from Help Desk Cavalary to recap the IT Nation Conference.  After a full agenda of educational classes, hallway 101, and an exhibit hall both Rico and Steve said “ It was great to be back  after two years getting to see people, shaking hands and talking along  side them.” 

As of November 1^st Microsoft changed its minimum version requirements for connecting Outlook for Windows to Office 365.    Outlook 2013 Service Pack 1 and later will be able to connect to Microsoft 365, however, older versions will no longer be able to connect to these services.  With these changes Microsoft is hoping to improve security of it services.

As in person meetings and events resume all over the United States, many conferences are implementing another layer of health securities.  To provide ease and bring confidence to attendees many conferences are introducing pre event, onsite, rapid Covid-19 antigen testing for attendees.  Harry Brelsford recently attended the Acronis conference where he experienced onsite conference testing first hand.