Matt Linn, co-founder of Thread, discussed the company's rapid growth and recent activities since a capital raise four months ago. Thread is expanding its team and partner base, with a focus on R&D, particularly in voice AI and client intelligence. The company hosts weekly AI service unleashed community calls, attracting over 100 MSPs, which help shape product development through direct feedback. Linn emphasized the importance of value and investment in maintaining community engagement. Upcoming developments include agents to handle administrative tasks, allowing the team to focus on enhancing customer service experiences.
Matt Lynn's Update on Thread's Growth and Activities
- Harry Brelsford introduces Matt Lynn, co-founder of Thread, and mentions their previous interactions at events.
- Matt Lynn shares that Thread is growing rapidly, both in team size and partner base, and is heavily investing in R&D.
- The next significant business inflection is expected in Q3 or Q4, driven by their voice AI product and client intelligence services.
- Harry Brelsford inquires about Thread's growth strategy, specifically whether it is product-led or partner-led.
AI Service Unleashed Community Calls
- Matt Lynn explains that the AI Service Unleashed (AISU) community calls are a key source of insights and feedback.
- These weekly calls, attended by over 100 MSPs, allow partners to share success stories and provide direct feedback to Thread.
- The calls also serve as a platform for Thread to share roadmaps and gather industry feedback to guide product development.
- The community calls have led to strong word-of-mouth referrals and inbound interest in Thread's content and AI services.
Challenges and Successes of Community Engagement
- Harry Brelsford discusses the difficulty of maintaining a weekly audience of over 100 participants for the AISU calls.
- Matt Lynn attributes the success of these calls to the value and investment provided to the community.
- Partners feel invested in both the product and the movement, which encourages their continued participation.
- The community feels like an extended part of the Thread team, contributing to a collaborative and supportive environment.
Future Plans and Upcoming Developments
- Matt Lynn mentions that Thread is developing new agents to handle administrative tasks like scheduling and dispatching.
- These agents will free up the team to focus on creating a magical service experience for customers.
- Harry Brelsford concludes the conversation by wishing Matt Lynn a great weekend and thanking him for his time.
- The meeting ends with mutual appreciation and well wishes for future success.