It’s Labor Day and I wanted to do a “labor” contribution as part of the holiday weekend.
I’ve used the summer to write about Unified Communications (UC) from a couple different viewpoints. I explored the concept that Managed Services Providers (MSP) should look at the Unified Communications as a Service (UCaaS) as seeing the ocean (of opportunity through the day-to-day trees of IT infrastructure (read HERE). Then I followed with a piece on MSPs helping clients rejigger business operations by using UC as a tool to accommodate the burgeoning mobile workforce (read HERE). Finally I did a piece on catching your customers at mid-funnel with a robust UCaaS system (read HERE) and leading to robust conversion rates!