By Raymond Vrabel, Director, Technical Account Management, Continuum Managed IT Services
The second installment of a new monthly blog series offering tips and best practices on various ways MSPs can help their SMB clients work through the most challenging daily business issues.
Last month, I opened my blog series for this year, known as “Better Call an MSP,” with a call for content and ideas. We want to hear from you, the members of our MSP community, about some of the more pressing issues facing your business.
In speaking with some of Continuum’s partners at our recent Partner Advisory Council (PAC) meeting, one of the challenges discussed was the hiring process – and more importantly, how to retain and keep solid, long-term employees. Several of the PAC members I spoke with noted that they want to not only become better at hiring, but also want to have a company that’s based on low employee turnover. While it’s true there have been countless books and articles written on this topic on a general level, a point was made that there is a need for more shared best practices and techniques specific to the MSP community. Having personally participated in hiring and recruiting processes that have worked, here are some tips to keep in mind when starting the hiring process to save both time and money – and to ensure that the hire is an appropriate long-term fit.