SMB Nation Blog
Small business IT and technology news for the SMB channel VAR, MSP, and IT professional.
Blog posts tagged in support
Yesterday, Parks Associates, a Dallas, TX-based analyst firm, released the results of their study on SMB titled: “Small/Medium Business: Tech Support Opportunities.” The report showed that over half (55%) of the 500 SMBs polled experienced computer issues over the last year, and that they are shying away from face-to-face consultancies.
Today, eMazzanti Technologies, an IT consulting firm in the New Jersey area, announced the release of their latest customer service dashboard. The eMS portal is designed to streamline the support process, and can be accessed from any Internet-connected computer.