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Subscribe to this list via RSS Blog posts tagged in support

Parks Associates Releases SMB Tech Support Survey Results

Posted by Heather L on Friday, 15 March 2013 in News

Parks Associates logo Yesterday, Parks Associates, a Dallas, TX-based analyst firm, released the results of their study on SMB titled: “Small/Medium Business: Tech Support Opportunities.” The report showed that over half (55%) of the 500 SMBs polled experienced computer issues over the last year, and that they are shying away from face-to-face consultancies.

Tagged in: SMB support trends

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eMazzanti Technologies Releases New Customer Support Dashboard

Posted by Heather L on Friday, 14 September 2012 in News

eMazzanti Technologies logo Today, eMazzanti Technologies, an IT consulting firm in the New Jersey area, announced the release of their latest customer service dashboard. The eMS portal is designed to streamline the support process, and can be accessed from any Internet-connected computer.