Small business IT and technology news for the SMB channel VAR, MSP, and IT professional.
Today, eMazzanti Technologies, an IT consulting firm in the New Jersey area, announced the release of their latest customer service dashboard. The eMS portal is designed to streamline the support process, and can be accessed from any Internet-connected computer.
This service is currently available to eMazzanti customers only. Upon login to the eMS portal, users may view open and resolved helpdesk tickets for anyone in their organization. The system provides up-to-date ticket progress and access to a Knowledge Base for “DIY” help. Additional services include: daily, monthly, yearly, etc. reporting, quote recommendations and the ability to create new tickets. For administrators, there is a statistics module on the home page of the portal.
“The eMS Portal dashboard speeds up customer IT support and helps keep networks up and running 24 hours a day. Our customers now have a set of online tools and reports that makes solving computer problems very easy. It’s almost like having an eMazzanti engineer sitting right next to you,” explained
eMazzanti Technologies President, Jennifer Mazzanti, in a press release today.
eMazzanti Technologies has a short video tutorial (approx. 4.5 minutes long)on the eMS portal available here. For more information about eMazzanti’s network support solutions, please visit the site here.