Broadvox has published a new guide, “Hosted VoIP Purchase Decision Guide: Seven Key Considerations When Selecting a Hosted VoIP Provider,” which identifies and explains important issues that all businesses should consider before selecting a Hosted Voice provider.
Now more than ever, more companies are switching from a premises-based traditional phone system to a Hosted Voice solution because of the cost savings and the advanced calling features. Additionally, Hosted Voice adds flexibility and reduces time and costs associated with IT support. While the benefits of most Hosted Voice services are universal, it's important to remember that the needs of each business are unique and the match between service provider and customer is critical.
Choice of broadband provider, for example, is an important variable. Does your current broadband speed support voice or do you have to upgrade to get the data speed you need to support voice quality? Broadvox provides voice control and monitoring regardless of your broadband selection. Broadvox Managed Hosted Voice includes the Voice Control Technology equipment configuration for monitoring latency, jitter, packet loss, and MOS scores around the clock for continuous, optimal service. SLA Voice guarantees are maintained and include 99.999% uptime, 2-hour maximum response time, and 4-hour mean time to repair.
"Making the decision to switch to Hosted Voice is only the first step," said Mike Gruszka, Director of Product at Broadvox. "To get the most out of your hosted solution - and build a truly customized solution - there are many factors to consider before picking a provider. Some small but very important factors to consider are the advanced features, the equipment, and hardware options available. You'll also want to see if there are any satisfaction or installation guarantees in place."
Additionally, the level of support you can expect from the assessment phase through purchase decision, provisioning, installation and ongoing maintenance is critical. The Broadvox Hosted VoIP Purchase Decision Guide recommends looking for a provider who is known for high quality customer communication and service throughout the lifecycle. Many large, traditional providers do not specialize in serving the small and medium business segments, so it is recommended to look for a track record of satisfied clients of comparable business size.