SMB Nation Blog

SMB Nation has been serving the Bainbridge Island area since 2001, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Survey Says: SMB Partners Stepping up Cloud, Mobility, Virtualization, Data Center Offerings

Analyst firm Techaisle today released its 2013 SMB Channel Partner Trends study, which demonstrates that there has been a big leap in percentage of SMB channel partners offering cloud computing services to SMBs in the last year.

According to the survey, the percentage of SMB Channel Partners (VARs, SIs, MSPs, SPs) offering cloud services has jumped from 38 percent in 2012 to 64 percent in 2013, and another 22 percent are planning to offer in the next one year. The biggest change is seen among the VARs. As compared to only 34 percent one year ago, today 74 percent of them are offering cloud solutions to SMB customers. This change has been brought about by several factors:

·    VARs have realized that the industry has inevitably moved into the direction of cloud.

·    VARs have increasingly become comfortable with the cloud business model and 36 percent of those that offer cloud are making money and 63 percent have just started to turn a profit.

·    IT vendors have begun to help VARs offer cloud solutions, both applications and infrastructure.

·    SMB customers are asking their channel partners for cloud-based solutions.

Similar to cloud computing solution offerings, there has been a jump from 2012 to 2013 in percentage of SMB channel partners offering mobility solutions, although not as pronounced as cloud offerings. 61 percent of channel partners are now offering one or more mobility solutions to SMBs and another 31 percent are planning to offer mobility solutions to SMBs in the near future as and when they get clarity on their target solutions and market segments.

The survey said that the biggest leap was with service providers. From less than one-third of service providers offering mobility solutions in 2012, now nearly three-fourths are offering such solutions. Channel partners are also engaged in SMB BYOD implementations using a variety of technology including Citrix, Symantec, AirWatch, MobileIron, Cisco, IBM, AmTel, etc.

Only 3 percent point change in 2013 from 2012 among channel partners offering managed services to SMBs indicates that managed services as a solution offering is fully penetrated. However, what is surprising is that there has been a drop in percent of VARs and SIs offering remote managed services. This is primarily because of the channel partners migrating themselves to other more lucrative solution offerings for SMBs or using virtualization to manage IT. At the same time, many SMBs are looking for MSPs to provide both onsite and remote managed services at the pricing of only remote managed services.

Systems integrators have been the most active as nearly 90 percent of are offering virtualization to SMBs whereas very select service providers are offering such solutions. As mentioned earlier 70 percent of managed service providers are offering virtualization exhibiting a new trend of managing an SMB’s IT and application infrastructure through virtualization solutions. Many channel partners are using it as an opportunity to help in Windows XP migration also. In fact 39 percent are currently offering such migrations. Among the different types of planned virtualization offerings, channel partners are showing a higher affinity for hosted-virtual-desktop as compared to VDI.

The survey shows that VARs are the most invested in offering SMB data center solutions followed by systems integrators. It is a growing market with higher margins for servers and storage which is motivating channel partners to offer data center solutions and pulling them away from managed services offerings.

Additionally, data center solutions are becoming an important priority for SMBs as they continue to upgrade and refresh their IT infrastructure.  However, data center solutions mean a lot of things to different channel partners – offering server solutions, storage solutions, networking solutions and even virtualization and converged infrastructure solutions.

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Saturday, 16 December 2017