N-able Technologies has made available N- central 9.1, an IT services platform that easily scales and supports hybrid IT environments and mobile devices, as well as Windows 8 and Windows Server 2012.
Offered as an upgrade to N-able partners with active maintenance and support, N-central 9.1 features various innovations. These include a new MDM module for Apple and Android devices, deeper integration with Autotask and ConnectWise professional services automation (PSA) software, and new MSP Automation objects, policies and enhancements to Automation Manager.
From quickly preconfiguring Apple and Android devices with mobile email accounts and WiFi, to monitoring usage and taking action when a device is lost or stolen – such as wiping data, locking the device or tracking its location – N-able’s new MDM module, Mobile Manager, empowers MSPs to protect and manage their clients’ most valuable mobile assets.
Adding greater security protection, MSPs can use N-able’s Mobile Manager module to enforce corporate security policies, such as minimum password requirements, access rights and permissions. Performance and tracking reports on all mobile devices supported are also easily generated as part of N-able’s Report Manager and can be customized to preference.
Several N-able MSP partners have already test-driven Mobile Manager, including Devaughn Bittle, director of operations for Frederick, Md.-based CommPutercations, Inc. “N-able’s Mobile Manager is a strong and competitive offering for mobile device management,” says Bittle. “We’ve successfully deployed over 100 licenses to our clients, allowing us the ability to easily manage and track their mobile devices.”
N-central 9.1’s new Ticketing Recipients feature takes integration with Autotask and ConnectWise PSA platforms a step further, adding more flexibility and reducing administrative headaches by allowing MSPs to configure N-central to create tickets in more than one Queue for Autotask or Service Board for ConnectWise.
Additionally, time entry values can be added to the ticket, which makes assigning time to scheduled tasks and self-healing actions possible. The new enhanced logic now available in N-central 9.1 also prevents duplicate tickets from being created for services that transition back and forth between “normal” and “warning/failed.” This feature enhancement provides much finer controls surrounding the creation of event log tickets. N-able MSPs also gain the ability to sync larger amounts of asset data to the PSA software, saving them countless hours of manual data entry as well as helping sales teams to better track warranty expirations.
With the release of N-central 9.1 also comes the new 1.5 release of N-able’s Automation Manager module, a drag-and-drop scripting tool. Automation Manager 1.5 offers support for Windows 8 and Windows Server 2012, along with more than 55 new automation objects, allowing MSPs to more easily automate their day-to-day activities and processes to save time and boost efficiency and profits.