Technology and platform advancements are changing the way everyone in the industry works, and LOGICnow’s latest update to its IT service management platform is slated to enhance managed service providers’ delivery of service to their clients.
LOGICnow launched yesterday LOGICcards, an enhancement to MAX RemoteManagement designed to provide MSPs with access to real-time data-driven insights.
“In essence, LOGICcards embeds a data science capability within every one of our MSP customers, it’s like having an analyst in your business that works 24 hours a day, 7 days a week to identify improvement opportunities.” said Alistair Forbes, General Manager of LOGICnow. “Like cloud before it, the impact of machine learning for MSPs will be revolutionary and should not be underestimated. This moves beyond the traditional understanding of automation for MSPs to a new generation of business optimization opportunities. The confidence that the operational activity is undergoing continual improvement will free up MSP business owners to understand and address the major challenges they will face in the years to come.”
LOGICcards derives its insights, including trends and predictions, from billions of data points collected from the millions of devices managed by the MSPs using the MAX RemoteManagement platform.
Machine learning will be part of the coming evolution of managed services provision, Forbes said, and LOGICcards will provide an engine of future growth for MSPs.