SMB Nation Blog

SMB Nation has been serving the Bainbridge Island area since 2001, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

LabTech Expands RMM Solution with Intel vPro Integration

LabTech-logoToday, LabTech Software announced that they have added Intel vPro integration into their Remote Monitoring and Management platform. This new integration will allow MSPs to better enable RMM recovery and decrease downtime.

 “Intel vPro-based PCs typically experience half the average downtime of a non-vPro PC and vPro further reduces the need for IT service providers to make onsite visits to repair OS or hardware failure and reduced overall supportability costs.  This integrated solution is an excellent way for our partners to make faster repairs, avoid computer site visits and improve customer service levels, all of which lead to increased revenue,” explained Matt Nachtrab, CEO, LabTech Software.

In particular, today’s announced integration with Intel vPro technology will enable technicians to employ the LabTech single-click connect functionality even when a device is shut down or the OS is disabled (blue screen, etc.).  From this remote connection, technicians may then view BIOS and boot sequences and then diagnose/repair any issues.

LabTech partners may access Intel vPro KVM support at no cost. For more information about LabTech’s RMM platform, please visit the site here.

Source:LabTech Software Press Release, 17 January, 2013

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Monday, 20 August 2018