Cbeyond said that it has expanded its service portfolio to now include TotalAssist Services, a strategic set of services designed to alleviate the burden of IT management for customers. With the launch of TotalAssist, Cbeyond says that it is now the only services provider positioned to completely support and guarantee quality of service for the entire SMB IT user experience from a user's desktop through a private, secure network right to an enterprise-class cloud data center.Through TotalAssist Services, Cbeyond removes the hassles of cloud transition and post-implementation management, providing customers with Cloud Migration and Management Services to ensure a smooth transition experience.
With Cbeyond experts ensuring secure, rapid data migrations — ranging from a single file to an entire server infrastructure — customers can feel confident that their applications and information will be moved successfully.
According to a press release issued by Cbeyond, TotalAssist Services offerings currently available include:
· TotalAssist Cloud Enablement Services, which provide turn-key migration of an entire on-premise IT infrastructure or from a different provider to the cloud through Cbeyond's secure network, as well as enterprise application management for SQLServer databases, Microsoft Exchange and Sharepoint. Designed specifically to address the cloud transition needs of small and mid-sized businesses — from planning to migration to ongoing management in a private data center — TotalAssist Cloud Enablement Services are available for new or existing customers throughout the U.S.
· TotalAssist Managed Services, which is a proactive, fully managed service to support LAN, IT infrastructure and computers for customer on-premise technology. The service includes IT Support Services with rapidly deployable IT repair technicians; Remote Monitoring and Management; Help Desk & Remediation Services; as well as Proactive Security and backup features.
· TotalAssist Professional Services which are delivered by a dedicated team of professional IT services experts who perform highly customized and specialized services to meet the specific needs of customers. From designing individual technology solutions to performing large-scale technology refreshes, TotalAssist Professional Services can develop tailored solutions that solve the business needs of customers.