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SMB Nation has been serving the Bainbridge Island area since 2001, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Broadvox Releases New Feature Guide for SMB VoIP Users

Broadvox logoBroadvox today announced the release of a new Feature Guide for their Managed Hosted Voice service. The goal of this guide is to further education of the Managed Hosted Voice service’s advanced features for both existing and prospective users.

“Hosted Voice is a service well-known for reducing the cost of a phone system, especially for small-to-medium sized businesses,” said Arnaud Gautier, EVP Product Development and Customer Experience at Broadvox, in a press release today. “What is not well understood are the advanced calling features that save users time and increase their overall productivity. With this new guide, we hope to help users take advantage of the wide range of features that come with their Managed Hosted Voice service.” 

 The new Feature Guide, found here, offers information on five advanced features that address common VoIP frustrations, broken down by company role (CTO, Receptionist, CEO,Sales). The advanced featured discussed in this new guide are outlined below.

  • Advanced Call Routing: A system that allows users to set up call preferences based on time, day and caller, to ensure the call gets to the proper employee.
  • Fixed Mobile Convergence:  This feature enables users to have one phone number and one voicemail box across a variety of devices. In addition, all calls made on linked devices can appear as the primary business phone number.
  • Find Me/Follow Me:  This feature allows users to set their number to ring either simultaneously or sequentially at a set number of desks.
  • Voicemail-to-Text: When enabled, user voicemails are sent to e-mail inboxes as either text transcriptions or recordings.
  • Microsoft Outlook Integration: Enables users to click-to-call their contact list, accept calls and keep track of call logs via the Outlook interface.

For more information about these features, please visit Broadvox’s site here.

Source:  Broadvox Press Release, 14 February, 2013

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Sunday, 26 May 2019