SMB Nation Blog

SMB Nation has been serving the Bainbridge Island area since 2001, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

5 Virtual Phone Service Features Your Small Business Needs

business meeting

 

Alicia Sandino

Entrepreneurs and small businesses are getting on board with a virtual phone service. Its mobile-friendly capabilities and business-focused features are just a few of the alluring aspects of this business communication service. Not too long ago, if you were an entrepreneur you had to rely on your personal cell phone plan and phone number to stay in touch with prospects and clients, keeping you from establishing a professional image. As a result, you most likely had to shell out a pretty penny to get on a business phone service plan with major providers just to seem like a credible business.

Today, a virtual phone service can give you the professional image you need with some of the best VoIP features available. The best part? You can see significant savings if you’re switching from a major phone service provider.

Call Continuity

As a new business, you want to maintain a reputation of reliability. If you’re looking for maximum uptime, call continuity is your go-to feature. It’s easy to set up and keeps your calls coming in so your small business can reliably service customers.

Voicemail to Email

As a small business, you want to make sure you interact with every client that comes your way. Voicemail to email keeps your messages handy and ready to view from your email so you don’t miss out on new revenue opportunities; doesn’t that sound like something every business owner would want? Don’t let this seemingly simple feature fool you- there are several ways to make this feature really work for you.

Automated Attendant

Are you still thinking about hiring a receptionist for that professional feel? Look no further than an automated attendant. With this indispensable virtual phone service feature, you can professionally greet callers, direct them to the right person, and inform them of new products or upcoming promotions.

Customized Prompt Menus

Prompt menus work hand in hand with your auto attendant to give callers a chance to make their experience better. Customize your menu to your own services to help callers get the assistance they need.

Call Logging

Keep track of your calls and conversations for more accurate follow ups and add a personal touch to your interactions. Although this is a tool that call centers typically enjoy, call logging can give entrepreneurs and their teams the data they need to increase customer satisfaction and ultimately, customer retention.

Is a Virtual Phone System Right for Your Business?

A virtual phone system isn’t for everyone but if using your personal cell phone number to take care of business is getting in the way of establishing yourself as a professional and credible business person, then maybe it’s time to explore how a virtual phone system can help grow your business. FastPBX offers a Nomad Plan which includes the services mentioned above along with 24/7 U.S. based support and no contracts. Run your business on a mobile device without sacrificing quality or your budget!