SMB Nation Blog

SMB Nation has been serving the Bainbridge Island area since 2001, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Guide to Improving Your Business Capabilities

The way that you run your business will have evolved over time. From the early days when there may just be you working for your business, to the current day when you may have a number of employees, your business processes will have changed withBusiness Capabilities the increase and possible variation of workload; but are you working effectively? One way to boost your company’s bottom line is to review your working practices, procedures and environment, and take action on your findings.

With business growth comes the need to recruit staff who can help you accomplish your business goals, but you may not have considered that the working practices that they bring onboard could be harming the effectiveness and productivity of your business. You need to fully understand how your employees perform their duties to make changes that will benefit the business. It could be something as simple as moving the printer nearer the reception desk, or slightly more complex changes that require an examination of the company’s culture. One example of when the company’s culture needs to be addressed is if colleagues have too many meetings that fail to achieve the action points detailed in the agenda. The culture of your organisation needs to work with your objectives in mind, and not against them.

IT Infrastructure
Office workers are often frustrated by the technology that is in place in the office. While your IT infrastructure may have been adequate when you initially started your business, you are required to update your technology periodically. A slow computer that takes too long to load is a sign that you need to address your IT issues by upgrading the memory on the computers.

Seek out specific software solutions that can help your employees fulfil their roles. There is software available that can help HR, accounting and even warehouse management. You will lose time while you implement the new systems, but most will be compatible with your current infrastructure and will boost productivity with time-saving technologies.

The Office
As previously mentioned, simple changes to the layout of an office can significantly boost productivity. You need to ensure that the environment that you provide for your employees is conducive to optimal output. The impact of the aesthetics of the work environment on workers’ wellbeing is well documented, but have you taken advantage of this research? Workstations that are placed in natural light, office plants, artwork on the walls and a fresh coat of paint have been found to reduce fatigue, headaches and stress. As well as your staff’s mental wellbeing, you must also cater for their physical health: choose ergonomically designed office equipment. By taking care of the people that help you run your business, they will reciprocate and take care of you.

The need for change is often prompted when you recognise that your business is not performing as well as you know it can. There are many reasons for a reduction in performance, but by taking time to understand the workings of your business intimately, you will be able to identify solutions to the issues raised.

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Top 2018 Employee Engagement Learning Trends

The New Year is right around the corner, and most employees are thinking about one of three career-related decisions. It is time to search for a new job, stay with my company or go back to school to improve their education.

A complicated reality to accept for most business owners is retaining top talent to save the expense of hiring new employees. Have no fear. We researched the latest employee engagement trends for you to use at your company in 2018.

1. Flexible Workplace Options
Think about the convenience you will add to non-customer facing employees lives such as accountants or telephone customer service reps with work beat the odds 01from home option. It can be a once per week or month program that can be beneficial to single mothers, students, or employees with disabilities. According to Forbes, a recent study by CTrip stated: “remote workers ended up making 13.5 percent more calls than their comparable office workers, which is the equivalent of almost a full extra day’s worth of work in a given week.” Employees working from home feel valued by their employer. The pressure of meeting a quota motivates them to work harder.

2. Healthcare Tailored to Employee Needs
Imagine what your employees will think if you introduce healthcare benefits that will suit their lifestyle. You can lower healthcare costs for employees that exhibit financial hardship. An example of a successful launch is Schneider Electric that noticed a decrease in healthcare claims after implementing an employee program where workers can select personal options that will meet their healthcare benefit needs.

3. Performance Management Technology
The day of paper surveys handed out to employees is a thing of the past. In 2018, companies will use online feedback platforms such as 360-degree feedback to discover their thoughts on improving products and the appearance of your shop. The feedback they offer to your competitors and how to improve the customer service experience will help companies succeed. It might appear to be an expense you would prefer not to spend, but employees speak with customers every day. They are the ears and eyes of your business.

Another trend in technology will be online invoicing platforms that help employees focus on important work versus entering mundane spreadsheets that consume their time.

4. Mobile Fosters Employee Engagement
The workforce attracts employees of all ages. The age of technology through smartphones will change the way employers communicate with their team. Most people prefer to receive information from text because emails can accidentally be deleted or end up in junk mail. Human resources departments will connect with employees with the following strategies:

  • Onboarding documents sent via SMS versus email
  • Friendly reminder of upcoming training or workplace events
  •  Connect with employees on payroll inquiries versus phone calls, emails

5. Time Off Programs
The popularity in Silicon Valley with some start-ups is granting unlimited vacation to help ease stress most people experience with heavy workloads. A few examples include a full day paid off for your birthday, half work days on Friday’s or a day off on the weekend if your state football team has a game. You can be creative or send a poll to employees to find out if 1 Personal Day per year will help with studying for exams, taking their child to the dentist or a day to relieve stress. If you notice your team is burnt out, it will negatively impact your bottom line.

A productive employee is one that will spend a few hours after their shift ends to do a good job cleaning up inventory.. It means an employee that will go the extra mile to put a smile on disgruntled customers face. The more productive employees are, the result can be increasing your profit.


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Bitcoin hits $15,000

Will anything stop this rocket to the Moon?

By James Vincent @jjvincent



llustration by Alex Castro / The Verge

Bitcoin’s value crossed the $15,000 threshold for the first time today, marking another milestone in its dizzying ascent. In recent months, the cryptocurrency has undergone a staggering increase in value; surging from roughly $3,500 in mid-September to its current price. And at the start of the year, a single Bitcoin was worth less than $800.

What happens next is anyone’s guess, and most analysts are united only in their uncertainty over the cryptocurrency’s future. Bitcoin long ago stopped being useful for actually buying things (partly because of its rocketing value and partly because of achingly-slow transaction times), so the questions facing speculators are: is this a bubble? And if so, when will it burst?

bitcoin USD Price


Bitcoin’s price earlier today when it crossed the $15,000 threshold. Not long after it fell, back to $14,800. Image: Coindesk

Some traders figure we’re getting close, and are preparing to short Bitcoin; that is, make bets that its value will decrease in the future. “[It’s] one of the greatest shorting opportunities ever,” cryptocurrency Lou Kerner told Bloomberg earlier this week. “You have a lot of zealotry, and a lot of people, including me, who think it’s the greatest thing to ever happen in the history of mankind. You have a lot of people who think it’s a bubble and a Ponzi scheme. It turns out both of them can’t be right.”

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Six apps and trackers to find your lost gadgets


app trackers

© Depositphotos So that's where you left it ...

Finding yourself out and about without your smartphone can make you feel naked. We rely on these devices so much that losing them creates a huge problem, preventing you from messaging friends for aid or mapping your way back home.

Losing any similarly essential device, like your laptop, creates an equally huge headache. To rediscover these lost gadgets, we've collected tech that finds your tech. These six apps and trackers can plot your devices on a map, force them to make audible sounds, and perform other tricks to help you reunite.

For Apple: Find My iPhone/iPad/Mac
Apple wants you to keep its devices safe, and to that end, it built a phone and tablet tracker into iOS and a laptop finder into macOS. Enable the feature on all your Apple hardware, and you'll be able to see the current location of any device on a map.

To set it up on an iPhone or iPad, open Settings and tap your Apple ID at the top. Then pick your device and select Find My iPhone (or Find My iPad) to switch on the feature. On a computer, open System Preferences and click iCloud. Then tick the Find My Mac box. During this process, Apple may prompt you to sign in with your Apple ID credentials, so make sure you have your password close to hand.

Once you've enabled the tracker, you can forget about it until you need it. If you do lose a device, grab your remaining machine(s) and open the appropriate app: Find My iPhone on a phone, Find My iPad on a tablet, or the iCloud web app in any browser window. Sign in, click the All Devices menu, and pick a device to see its location on a map. Within this app, you can also select a device and prompt it to make a sound, lock itself, or erase all its data.

The lock option is particularly useful because you can make the lost device display a custom message. For example, if you lose your iPhone, make the gadget share a message requesting its safe return and providing an email address where finders can contact you. And to prevent those finders from snooping further, locking the screen will protect your data.

For Android: Find My Device
Like Apple, Google has included a device-locating tool, called Find My Device, on Android. To enable it, open Settings and tap Security & location. Turn the feature on to start tracking your phone or tablet. Then install the Find My Device app on a backup phone or tablet.

To see where your gadget is, you have a few options. Open the app on your backup device, visit the Find My Device web portal, or just sign into your Google account and then type "where's my device?" into the search engine. As with the Apple service, you can make the lost machine play a sound (even when it's in silent mode), lock the device while its screen displays a message, or completely erase your information. Check out a map to view its last known location, battery level, and even the name of the Wi-Fi network it's currently connected to. Based on this information, you can decide whether it's gone forever or still can be retrieved.

Unfortunately, Google doesn't offer similar protections for Chromebooks — at least for the time being. So if you lose one of these Chrome OS-powered laptops, you won't be able to find it through Google. However, keep reading to learn about a third-party app that may be able to do the job.

For Samsung: Find My Mobile
Samsung owners can use the aforementioned Google tracker or Samsung's built-in Find My Mobile tool, which works very similarly. To access it, first set up a password-protected Samsung account.

Next, enable the tracker by opening Settings, tapping Lock screen and security, and choosing Find My Mobile. On this menu, make sure to toggle the Remote controls switch to On so that you can operate your phone or tablet from another device.

If your gadget goes missing, head to the Find My Mobile website and sign in with your Samsung credentials. Here, you can check out the last known location of your phone or tablet on a map. Like with the other tracker apps, you can ring your device even if it's in quiet mode, lock it so nobody else will be able to access it, and wipe it remotely if you don't think you're going to get it back.

From the same website, you can perform other useful tasks, such as unlocking a device whose PIN you've forgotten and backing up data. Just pick the relevant option from the list on the right-hand side of the site.

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WeWork is buying Meetup



WeWork has agreed to buy Meetup for an undisclosed amount, the coworking company announced. It’s a natural fit between WeWork, valued at $20 billion, and Meetup, a community platform with 35 million members that has hosted more than 300,000 “IRL” events (in real life), Mashable notes. WeWork has continued to rapidly expand its empire — including purchasing Lord & Taylor’s flagship New York store, opening a private kindergarten, and leading a $32 million investment in a women’s coworking space. Meetup will stay a standalone company for now, but will go on a hiring spree, per Wired.

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