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SMB Nation has been serving the Bainbridge Island area since 2001, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Top 2018 Employee Engagement Learning Trends

The New Year is right around the corner, and most employees are thinking about one of three career-related decisions. It is time to search for a new job, stay with my company or go back to school to improve their education.

A complicated reality to accept for most business owners is retaining top talent to save the expense of hiring new employees. Have no fear. We researched the latest employee engagement trends for you to use at your company in 2018.

1. Flexible Workplace Options
Think about the convenience you will add to non-customer facing employees lives such as accountants or telephone customer service reps with work beat the odds 01from home option. It can be a once per week or month program that can be beneficial to single mothers, students, or employees with disabilities. According to Forbes, a recent study by CTrip stated: “remote workers ended up making 13.5 percent more calls than their comparable office workers, which is the equivalent of almost a full extra day’s worth of work in a given week.” Employees working from home feel valued by their employer. The pressure of meeting a quota motivates them to work harder.

2. Healthcare Tailored to Employee Needs
Imagine what your employees will think if you introduce healthcare benefits that will suit their lifestyle. You can lower healthcare costs for employees that exhibit financial hardship. An example of a successful launch is Schneider Electric that noticed a decrease in healthcare claims after implementing an employee program where workers can select personal options that will meet their healthcare benefit needs.

3. Performance Management Technology
The day of paper surveys handed out to employees is a thing of the past. In 2018, companies will use online feedback platforms such as 360-degree feedback to discover their thoughts on improving products and the appearance of your shop. The feedback they offer to your competitors and how to improve the customer service experience will help companies succeed. It might appear to be an expense you would prefer not to spend, but employees speak with customers every day. They are the ears and eyes of your business.

Another trend in technology will be online invoicing platforms that help employees focus on important work versus entering mundane spreadsheets that consume their time.

4. Mobile Fosters Employee Engagement
The workforce attracts employees of all ages. The age of technology through smartphones will change the way employers communicate with their team. Most people prefer to receive information from text because emails can accidentally be deleted or end up in junk mail. Human resources departments will connect with employees with the following strategies:

  • Onboarding documents sent via SMS versus email
  • Friendly reminder of upcoming training or workplace events
  •  Connect with employees on payroll inquiries versus phone calls, emails

5. Time Off Programs
The popularity in Silicon Valley with some start-ups is granting unlimited vacation to help ease stress most people experience with heavy workloads. A few examples include a full day paid off for your birthday, half work days on Friday’s or a day off on the weekend if your state football team has a game. You can be creative or send a poll to employees to find out if 1 Personal Day per year will help with studying for exams, taking their child to the dentist or a day to relieve stress. If you notice your team is burnt out, it will negatively impact your bottom line.

A productive employee is one that will spend a few hours after their shift ends to do a good job cleaning up inventory.. It means an employee that will go the extra mile to put a smile on disgruntled customers face. The more productive employees are, the result can be increasing your profit.


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