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SMALL BUSINESS INDICATOR: WEB DEVELOPER MARKET BOOMING, WITH RETAIL AND TRAVEL LEADING THE WAY, ACCORDING TO NEW GLOBAL RESEARCH STUDY

80 Percent of Web Professionals Report Client Growth of 25 Percent or More a Year, According to Study of United States, Germany, United Kingdom, India, Brazil and Mexico

Web Designers Leading Indicators of Small Business Growth: Retail, Travel, Health and Fitness Industries Growing Fastest Globally

Growth Creates Pain Points: Web Developers Report They Have to Play Too Many Roles and Struggle Managing New Clients

Constant Need for Learning/New Skills: Web Developers Report Strong Support for Certification Program to Create Standards

SCOTTSDALE, Ariz., August 10, 2017 – A survey of web developers and designers – a leading indicator of small business growth - finds that the web professional industry continues to boom two decades after the emergence of the Internet. Rapid growth in clients is fueled by the retail and travel industries, according to a new global research study commissioned by GoDaddy.

The industry study, conducted in the United States, Germany, United Kingdom, India, Brazil and Mexico by the research firm Evans Data, found that web developers and designers – many of which are relative newcomers to the industry - at times struggle to keep up with demand for services from industries such as retail, travel, health and fitness.

Seventy-nine percent of web developers and designers reported client growth of 25 percent or more a year – with more than 1 in 3 saying growth was 50 percent or more. Nearly half reported they have been in business less than 5 years, but revenue was still high: a majority had revenue of $250,000 or more and 1 in 3 reported revenues of over $500,000.

“Two decades after general internet adoption, this research indicates that the ‘Golden Era’ of web development and design shows no sign of slowing down,” said Raghu Murthi, SVP of Hosting and Pro at GoDaddy. “But the research also provides lessons to new web professionals on the importance of continued learning and the need to manage growth and focus on looking where your next clients will come from.”

Regionally, the industries that were driving growth varied:

 US  DE/UK  INDIA  BRAZIL  MEXICO
 Retail  Retail  Creative  Retail  Travel
 Travel  Food  Education  Travel  Retail
 Health/Fitness  Creative  Health/Fitness  Real Estate  Food


The primary drivers of business globally are:

  • Selling new services to existing clients: 40%
  • Providing support to existing clients: 31%
  •  Finding new clients: 21%
  • Reselling 3rd party products/services: 7%

The research also shows key differences between more mature markets, such as the United States, German and the United Kingdom, and other regions. For example, in more developed markets, developers and designers are more likely to work for a small firm and concentrate their work on fewer clients who provide larger retainers. That has enabled them to focus more time on securing new clients and growing their business.

As the industry continues to mature, the study finds a strong desire for continued learning and support for certification programs. Overall, 83 percent of developers and designers support a certification program that focuses on improving the skills and expertise of web professionals.

The research found that developers and designers grapple with how to keep up with technical and business skills to serve clients – but how they do that often differs based on where they are from. While online training courses are universally used, industry publications are much more popular in the United States (60 percent) than Mexico (32 percent) or Brazil (31 percent). Conferences and meetups are popular in India, but not as popular in Mexico, Germany, or the United Kingdom.

“Web pros are clearly looking for help in managing their client base, so they can maintain quality while expanding their business,” said Raghu Murthi, SVP of Hosting and Pro at GoDaddy. “That is why integrated services that help them manage multiple clients and sites from one place, are in such demand.”

Overall, the study provides insight into an industry that is integral to small business growth[DCR4] and the overall health of a digital economy. For example, two in five respondents said they now tailor web pages specifically for mobile devices, with the majority reporting they spend most of their time on mobile. It also shows key differences between how web professionals operate globally:

· Length of time in business varied among the regions, varying between more and less mature markets. The newest web professionals are in Mexico, India and Brazil.

 Time in Business  US   DE/UK  INDIA  BRAZIL  MEXICO
 0-12 Months  1%  5%   5%   4%   6% 
 1-2 Years    5%    9%    12%    11%    11% 
 2-5 Years  26%  30%  32% 40%  36%
 5-10 Years  54%  43%  35%  33%  40%
 10-plus Years  14%  13%  15%  13%  13%



Revenue per client can vary widely based on where the web professional works. In India, for example, only 1 in 3 clients provides revenue of at least $10,000, while in Mexico and the United States the majority of clients provide that amount.

The skills needed to be a successful web developer or designer varied by region, with technical and creative skills viewed as most important in India and Brazil.

 Most Important Skills  US  DE/UK  INDIA  BRAZIL  MEXICO
 Technical   Creative  Technical   Creative  Creative
 Project Management  Technical   Creative  Technical  Managing Clients
 Business  Managing Clients  Project Management   Managing Clients  Technical



Where web professional work can vary. Those in India, Germany and the United Kingdom are most apt to work in an outside office. While 72 percent of U.S. developers and designers report that they work out of their home (either in a home office, at a table, or on a couch). That is also reflected in how they view their work environments: over half of German, UK and Indian web professionals called it “conventional,” while the majority of U.S. workers said it was “loose.”

New tools such as video apps and services such as Slack are popular in the United States, with 56 percent reporting they primarily use them to stay in touch with clients. But email remains the primary source in other countries, with India and Mexico reporting only 1 in 3 use those new tools to communicate with clients.

The research project surveyed 1,500 web professionals in May 2017. The margin of error of the research is +/- 2.6 percent. A summary of the data is available upon request.

To learn more about GoDaddy Solutions for Web Professionals visit www.GoDaddy.com/pro.

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