SMB Nation Blog

SMB Nation has been serving the Bainbridge Island area since 2001, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

MSP eBook: 10 Steps to Build a Killer Office 365 Support Service

Getting technical support has been listed as one of the top 5 challenges small businesses face when they move to the cloud. Although Microsoft offers some assistance to Office 365 end users, the service does not fit this type of companies’ needs. Moreover, costs for a guaranteed, top-level support are high and only a few small businesses want to go that route.

CSP Direct and Indirect partners are not just reselling licenses; they have to offer a full customer experience that includes technical support. Guaranteeing the same level of support as Microsoft or better requires partners to know about:

  • How to set up a first-class technical support service
  • How to choose the right pricing model for your support services
  • Hiring and training employees
  • Managing customer satisfaction

As a VAR, MSP or SI, offering support service is a unique opportunity to improve customer loyalty, free referrals, plus cross-sell and upsell options. Being your customers’ first point of contact for either sales or support matters will keep you aware of your customer needs. As a result, you’ll be able to help them better adopt Office 365 services and come up with complementary solutions.

Download The Guide

Best Practices for Accounting Office Procedures
Android vs iOS

Recent Comments

Armstrong D&H Signs Distribution Agreement with 3D Printer Manufacturer, MakerBot
14 December 2017
As of this writing, MakerBot has its 3D printers and scanners in over 5000 educational institutions,...
Armstrong Acumatica Releases Technology Adoption Profile Study Results
13 December 2017
The top three benefits associated with moving to Cloud ERP included more time to work on important p...
sixyhapi New Network Detective Module: RapidFire PCI Compliance Tool to Boost Profits for MSPs
10 December 2017
Blogging websites are everywhere in the internet these days. They serve as hosts for your blogs. Blo...