By Bob Vogel, B2 Marketing
One of the biggest challenges faced by most IT executives is the fact that most of their techs are great at fixing and maintaining networks, but they lack good writing skills, and they rarely document their work.
It’s hard enough trying to get them just to update service tickets with good notes. But these are NOT the guys or gals who are going to prepare a comprehensive report for your clients detailing the work you’ve performed. And they’re certainly not the people who are going to walk out of a prospect situation and generate a well-written and well-organized set of documents detailing what they discovered, and what the implications are.
That’s probably why Network Detective has taken off, to become the leading IT Assessment tool in just two years. It’s not just that the various modules collect an enormous amount of machine and network data very fast, and without any installs of software, agents or probes . . . the REAL value in these tools are all the branded reports that you can automatically generate with them.
Depending on the modules you have, you can run a general network scan, an IT security scan, an MS Exchange/Office 365 scan, or an SQL Server scan. There’s also a module that comes with a specialty appliance that you can use to perform an internal vulnerabilities scan.
All of these modules come with their own sets of reports that can be generated literally with the check of a box and click of a mouse. The reports are all easily branded with your choice of colors, images and company information and logos. You can also easily edit them. Here’s the link to a web page with descriptions of all the reports and samples you can download.
With tools like Network Detective it takes a lot of pressure off of you and your techs to produce the compelling reports you need to turn prospects into new clients, and to justify your fees to your existing clients.
In the end, you can be doing a great job at IT service, but if you don’t do an equally good job communicating with your clients and prospects, you’ll never achieve the full potential of your company.
To learn more about the tool used by thousands of MSPs and IT service professionals, visit the RapidFire Tools website.