SMB Nation Blog

SMB Nation has been serving the Bainbridge Island area since 2001, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

3 Important Advances in Development That Have Led to The Success of Major Apps

During the last seven years, developers have designed state-of-the-art apps that can create a custom interface for each client, connect to many types of products, generate real-time statistics, examine factors that may affect health, sense a user's movements and automate day-Appsto-day tasks. Moreover, the popularity of applications has been tremendously augmented by wearable devices, such as Google Glass, watches that can connect to Wi-Fi and fitness trackers.

3. Linking Apps to Other Products

According to one analysis, more than 122 million users have downloaded applications that can control various compatible products, and by January 2020, customers will be able to digitally connect apps to more than 26 billion items worldwide. Currently, users may link the software programs to remote cameras, automobiles, computers, certain electrical outlets, equipment that is related to various sports, unmanned aerial vehicles and some LEDs. Additionally, numerous apps can be connected to medical devices, which may monitor a person's heart rate, examine a diabetic patient's blood sugar and send notifications to physicians.

2. Software Programs That Can Evaluate Workouts and Routes That Many Runners Prefer

In 2014, several businesses released cutting-edge apps that determine the distance of each run, examine the number of steps that a person takes, analyze a workout intensity, predict the effects of inclined paths, provide audible feedback and locate nearby trails. The programs can also provide long-term plans for athletes and evaluate the risk of certain injuries.

Some apps offer analytics that are related to cycling, yoga and training sessions that feature weights. Once the applications log each workout information, users may rapidly send the detailed reports to friends, request tips and save maps that show previous routes, and the apps could automatically add information to a dashboard that allows customers to compare similar workouts.

1. The Advantages of Application Performance Management

While providing real-time statistics, some application performance management tools will indicate the number of people who utilize an app during specific time periods, the daily revenue that advertisements produce and the percentage of customers who use particular tools. The programs will examine bugs that decrease the speed of the app's processes, actions that could cause the software to freeze and the quantity of data that the application receives. The software can also analyze the performance of servers that are linked to related websites.

Certain programs allow developers to sort data and lists of processes that an app completed. Furthermore, some tools may provide interactive charts that indicate the historical prevalence of specific events and compare metrics that are related to multiple apps, and some applications will predict the activities of users, revenue that each app might generate and the number of customers who will likely use certain features every day.

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Show Us Your...

Show us your newsletter that you send to customers! Here is the official story:

Harry here. I need your help.

I'm researching how MSPs, consultants, IT Pros and good old fashioned 'puter guys communicate with customers (small business owners).

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There are a couple reasons for my research. Too often we spend far too much time researching recurring revenue and how to get you to sell more stuff for vendors. I am on a mission to see if we can strengthen the organic relationship between a service provider (MSP, etc) and the SMB customer.

My ask is this.

Please both SEND me and SUBSCRIBE me to the customer facing newsletter you send to your customers. Kindly use the following email address as I anticipate the response to be a large sample size: This email address is being protected from spambots. You need JavaScript enabled to view it.

I'll publish the results of my research and analysis. One offshoot I'd like to discover is, based on how you communicate with your real world end-user customers, can we craft a better level of community engagement for Small Business Saturday in late November 2017?

Thank you for helping me. Your participation makes us a better community - even 18-years later since our humble start in the early days of Small Business Server (SBS) in the late 1990s!

Enjoy the ride....harrybbb
Harry Brelsford
206-201-2944 (yep - that's my real phone number!)

UPDATED: I've receive a number of great responses, samples and sign-ups since I announced this matter last Friday, March 17, 2017 (THANK YOU). I'm amazed at the innovation by wiser MSP minds out there. For example - one franchise organization provides newsletters for its franchise holders. Another MSP only sends print newsletters. So far this has been really interesting research.

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WA SMB Cloud Summit- April 18, 2017

Editors Note - this is a excellent partner/customer event in the Seattle area in a month. Please support the community (and yes- you can bring your toughest questions about Azure in small business, etc.)

Your Business, Cloud Ready in 100 Days
A one day immersive experience designed to help you build not just the knowledge but a roadmap to becoming a cloud ready business. Cloud readiness means that you and your business have the ability to:

  • Generate new customers and recurring revenue
  • Quickly identify areas for Cloud investments
  • Strategically invest time and resources to build a Cloud Practice

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We are providing a proven model that will deliver results for you in terms of growth and help your customers transform their businesses.
This trusted methodology has been adopted by the Microsoft Partner Community and endorsed by leading Tech Companies, along with the Economic Development Commission of King County and Seattle and City of Bellevue. This summit is focused on supporting Independent Software Vendor, Resellers, Managed Services Provider, Cloud Startups and System Integrator to build and grow their cloud practices. Join us to learn how to become cloud competent partners with leading Cloud Technologies companies such as Microsoft, Salesforce, Google and others.

We have invited cloud experts who not only understand the cloud but have built their businesses on it. They will share knowledge, expertise and open the door for partnerships accelerate your cloud business.

Space is limited to 100 participants and will fill up fast.
Register - http://bit.ly/2mOEQ99

Use Discount Code: SMBCLOUD to get 10% discount during the registration process.

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Storage Guardian Announces New ConnectWise Manage Integration

PSA collaboration focuses on self-healing tickets, efficient billing and easy deployment

Toronto (PRWEB) March 07, 2017

Storage Guardian announced today that its data storage and recovery solutions can now be accessed directly from ConnectWise Manage professional services Storage Guardianautomation (PSA) software. The new integration automatically resolves outdated open-file alert tickets, simplifies the deployment of Storage Guardian services, and increases the efficiency and accuracy of billing.

“The goal of our latest integration was to give managed service providers (MSPs) the ability to easily manage, monitor and protect their customers’ critical data directly from ConnectWise Manage,” said Omry Farajun, President, Storage Guardian. “Backup and disaster recovery (BDR) is a critical part of ensuring business continuity. Our new integration provides MSPs with the ability to provide this service to their customers in a straightforward, uncomplicated way.”

One unique feature of the Storage Guardian offering is the self-healing ticket. Farajun said most BDR software solutions, including Storage Guardian’s, automatically create an alert ticket for any file that happens to be open when a backup takes place. The self-healing ticket process in the new integration goes one step further and automatically resolves that alert ticket when the previously opened file is found closed during a subsequent backup.

“The number one request we hear from MSPs was to find a way to drastically reduce the number of non-necessary alert tickets in their systems,” he said. “We listened closely and found a way to meet this need with our new self-healing ticket functionality. Open file alerts that do not require a technician’s attention are automatically resolved and closed, eliminating unnecessary tickets that clog an MSP’s help desk and divert attention away from more critical issues.”

Additional benefits that are part of the new ConnectWise Manage integration include:

    Easy deployment and management: Storage Guardian software can be deployed by MSPs onto their customers’ networks directly from ConnectWise Manage. The one-time install process requires no hardware, and the single-pane approach allows MSPs to easily select the company designated for the install and gives users direct access to a wealth of additional capabilities, including a new set of reports that are available in a clean, easy-to-understand dashboard look.
    Billing enhancements: An electronic interchange of data eliminates the need for manual entry of billing information, saving time and increasing accuracy. The new integration also includes flat-rate pricing based on total capacity rather than on agents.

Gavin Gamber, Vice President of Channel Sales & Alliances for ConnectWise, said Storage Guardian integrations are a welcome addition to the ConnectWise Invent partnership program. “Integrated, third-party solutions, such as those from Storage Guardian, add functionality and efficiencies to our suite of business management solutions. The work that Storage Guardian has done first with ConnectWise Automate, formerly LabTech, and now with ConnectWise Manage is vital to our partners’ success,” he said.

To learn more about Storage Guardian’s flexible data protection service and how an MSP can market and resell data protection services to its customers, visit the Storage Guardian website and register for a free trial.

About Storage Guardian

For more than a decade, Storage Guardian has been giving small- and medium-sized businesses and their customers the ability to quickly recover from any data loss disaster. Our robust set of enterprise-grade offerings include a secure cloud destination for disaster recovery as a service (DRaaS); affordable, feature-rich, automated backup and disaster recovery (BDR) solutions; and robust analytics to help calculate recovery time. Storage Guardian solutions protect your business data in the cloud, on-premises, or via a hybrid configuration, and always comply with the highest regulatory requirements, including Sarbanes-Oxley and FIPS 140-2. Safeguard data – no matter where it resides – before a natural disaster, hardware failure or malicious software attack stops your business in its tracks. For more information, visit the Storage Guardian website.

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The boom in boomer entrepreneurs: Why older workers are finding entrepreneurial success … Or not

February 23, 2017 Posted by US SMB Team

When you hear the word “entrepreneur,” what image springs to mind? Mark Zuckerberg in his hoodie? The young Steve Jobs in his parents’ garage? The familiar faces of entrepreneurship are those of brilliant young men who are tech-savvy newsmakers.

In reality, however, today’s entrepreneurs are a much more diverse group, including those who traditionally might have been considered “ready for retirement.” Baby Boomers, born 1946-1964, are redefining the marketplace as they rely on decades of experience, talent and passion to launch and grow businesses.

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What’s behind the boom in Boomer entrepreneurs? Consider that some of them may:

Finally be giving life to long-held dreams by turning in corporate badges to hang out their own shingles.

Be energized by working and staying active. Many Boomers say they simply are not ready to put an end to their work lives.

Need or want work/life balance that the corporate world doesn’t offer. Caring for a loved one, or simply volunteering or enjoying leisure time, can become possible for people who lead their own businesses.

Need to replace or supplement income. Corporate downsizing closed some doors for older workers. Plus, many pensions and retirement accounts took a beating in recent years.

Long Live the Boomer Economy

The growing percentage of Americans working past age 65, the rise in life expectancy and the fact that about 18 percent of workers older than 65 are self-employed suggest that Boomers’ impact on the economy will be felt for years to come.

During the Ewing Marion Kauffman Foundation‘s sixth annual State of Entrepreneurship Address at the National Press Club, Kauffman Foundation CEO Wendy Guillies outlined the economic impact of both Millennials and Boomers. Citing research from a Kauffman report, “The Future of Entrepreneurship: Millennials and Boomers Chart the Course for 2020,” Guillies stated that the United States doesn’t just need economic growth. It needs economic renewal, renewed mobility and a renewed notion of shared prosperity and sense of possibility. One of the best and most effective ways to achieve those goals is entrepreneurship — the creation and growth of new companies.

And there are encouraging signs. According to the Kauffman Index of Startup Activity, “Startup activity rose in 2015, reversing a five-year downward trend in the United States, giving rise to hope for a revival of entrepreneurship.”

Notably, the percentage of firms created by Americans ages 55 to 64 grew more than any other age demographic, up 11 percent to 25.8 percent in 2014 versus 14.8 percent in 1996 .

Why Boomer Entrepreneurs Succeed

Many Boomers are finding entrepreneurial success. At least in part, that’s because they:

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