SMB Nation Blog

SMB Nation has been serving the Bainbridge Island area since 2001, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

He’s Gone! Superstar MSP Jamison West Exits

In this era of click bait headlines, this one is true both geographically and business-wise. Long time SMB Nation member Jamison West is undergoing a life reset. He has recently completed the transition from his MSP practice (which was acquired by Aldridge just over a year ago that I wrote about HERE.)

West and family looked in the mirror and decided time in the sun would be the right next move. As I write this, Jamison is moving to Summerlin, NV from drippy Seattle so that they can be near his wife’s extended family and the children can settle into new schools. Jamison has new professional plans in the works that we’ll report on in coming weeks. All good.

jamisongoingawayparty

Now the good stuff
Steve Banks’ venerable Puget Sound Small Business Server (PSSBS) group that still meets on every third Thursday night hosted a going away party for West. In a wide ranging free flowing community conversation, West shared his view of the world with reality-based real facts. He should know. He’s been there and done that over 20+ years as an MSP in Seattle.

Future Speak
West made forward looking statements along the lines of “If I was starting out today…” that focused on the three things you can do in 2017 as an MSP. It dovetailed into our “start over” editorial theme we’ve been preaching from the pulpit to the pews for a few years. West specifically shared these three pillars to focus on.

  1. Year of the Cloud Directory Services. With Active Directory (AD) dying (if not dead), the opportunity is to master single sign on and encryption. This was presented in the context of Azure, which is another editorial “beat” at SMB Nation this year.
  2. Voice – Skype for Business. West presented and defended his thesis that this is the year of Skype. I confronted West on these assertions as I’ve had mixed Skype experiences over the years and continue my long journey towards acceptance. But West laid out some compelling customer evidence from the real world to support his beliefs.
  3. Dynamics 365. This conversation was one for “get ahead of the curve” as Microsoft is consolidating its CRM, ERP and accounting portfolio to be an online service that will be a game changer, even in SMB. The audience had a range of opinions on the future of Great Plains Dynamics perhaps being slated for an end-of-life motion in favor of NAV. In a future blog, I’ll show how innovative ISVs such as Versium are creating predictive analytics snap-ins for Dynamics 365 but that is for another day.

MSP M&A

West shared his wisdom on both organic and strategic growth – he’s done both. His M&A journey, both the good and the bad, was shared openly in the spirit of transparency. Takeaways? Focus on understanding the Guaranteed and Not Guaranteed elements of a merger and acquisition scenario.

My Advice?

Consider reaching out to Jamison West via LinkedIn here and arrange for him as a speaker at your next event. It’s a wise investment to tap into Jamison’s wisdom.

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Breaking News: I Love Work! Read This True Confession...

Story by Harry Brelsford, CEO, SMB Nation - 

Where to begin. Early on, I was the “business kid” in grade school through high school. That continues to today with my continued pursuit for work that marries business and technology. And of how it’s changed from my first Apple II+ with a Hayes 14.4k modem connecting from my college apartment to a centralized VAX computer. Or has it really changed? In this blog, I’ll explore Work 3.0. and point you to some amazing resources.

Full CircleHarry at Work

Above I’m both dating and telling on myself as I’m alluding to time sharing. Imagine the idea of having the heavy lifting occurring in a data center and you could work from anywhere with a thin client? Your applications were hosted and your data was safe. That was timesharing where I started my career in computing. With the emergence of the PC and client/server computing, certainly those days were gone forever. The “local” in Local Area Network (LAN) loosely translates in GeekSpeak to “within these four walls”, and that was the development paradigm of our beloved Small Business Server. It created a generation of commuters who believed in server gods and gurus at work. You thought nothing of driving to work.

But then a back to the future phenomenon emerged at the start of the Great Recessions when the Internet was validated as a secure tool (thanks Salesforce) and IT was used to save money with mobility. Just yesterday I was using a thin client (Google Chrome on a USB stick) working with Salesforce online with my mobile phone held to my left ear, while I listened to a conference call via a headset hooked up to a VoIP desk phone. And all the while working from my home office (I’ve upgraded from my college apartment!).
What does this before-and-after storytelling mean? I’m telling the exact same story. Timesharing is cloud computing. Period.

You’ll Feel Like You Are Talking to Yourself (You Are!)

I’ve thought a lot recently about the nature of modern work. How has technology changed the way we work? Over the years I’ve written blogs about office sharing schemes like Regus locations (remember my week in Istanbul in the Spring of 2014?) to online labor markets (remember our use of WorkMarket in the late 2013/early 2014 timeframe with Windows XP migrations?) to our giving up our office space when our commercial lease expired (see my February 2015 blog). But I had never crystalized my thoughts about modern work into a single missive. And that frustrated me.

Fortunately, I bumped into an amazing report titled “WORK 3.0 – The Next Generation Model for Smarter Business.” I felt like I was talking to myself. Over a dozen pages, remote offices, portfolio careers, and the human cloud revolution are explored. I’ve posted the report HERE so you can download it, read it and motivate on it. Let me know what you think?

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On this Day…Another View of Windows XP Migrations

XP infographicToday is August 8, and there’s just eight months left before the April 8, 2014 end-of-life/service deadline for Windows XP (plus Small Business Server 2003, Office 2003 and anything Server 2003 including Exchange). Yesterday, I was having a conversation with an analyst about what April 8, 2014 really means…will that date live in infamy?

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