This past week was a nationwide celebration called Cinco de Mayo. It was also National Small Business Week supported by the Small Business Administration (SBA). It’s an annual opportunity to reflect back on our roots as small business owners ourselves. And we’re serving small businesses as MSPs. I liken it to maturity matching in finance. Small businesses serving small businesses. That math works for a few reasons that I want to share with you as part of my reflections on National Small Business Week.
When I see enterprises salivate at the small business opportunity, I often see these enterprises misfire when executing on sales and services. Why? Because enterprises don’t speak the language of small business. They don’t “get it” from a cultural perspective. Two simple examples make my point. First, there is the tendency for enterprise folks to engage in display fighting where they have to be the smartest person in the room during a meeting. That tends to lead to this. The small business customer asks what time it is. The enterprise salesperson overwhelms them with a lecture on how to build a watch. Another example concerns overreaching. Enterprises inherently engage in a strategy of incrementalism. If you can sell your widget for $1.05, try to stick it to them (the customer) and get $1.06 LOL. What I’ve seen with the small business culture is a sense of Kankei no baransu. It means to keep your relationships in balance. The idea is that we’re all in the together, live in the same community and understand these are long-term relationships. Enterprises can take there NSA mentality back to the big leagues where it belongs.
Back to National Small Business Week. Microsoft itself was a “sponsor” of several outreach touches including a small business contest, a gaggle of Washington DC events and Melanie Gass was in the thick of it all. Readers will recall Melanie was one of our speakers on the Office 365 roadshow in 2015.