SMB Nation Blog

SMB Nation has been serving the Bainbridge Island area since 2001, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

He’s Gone! Superstar MSP Jamison West Exits

In this era of click bait headlines, this one is true both geographically and business-wise. Long time SMB Nation member Jamison West is undergoing a life reset. He has recently completed the transition from his MSP practice (which was acquired by Aldridge just over a year ago that I wrote about HERE.)

West and family looked in the mirror and decided time in the sun would be the right next move. As I write this, Jamison is moving to Summerlin, NV from drippy Seattle so that they can be near his wife’s extended family and the children can settle into new schools. Jamison has new professional plans in the works that we’ll report on in coming weeks. All good.

jamisongoingawayparty

Now the good stuff
Steve Banks’ venerable Puget Sound Small Business Server (PSSBS) group that still meets on every third Thursday night hosted a going away party for West. In a wide ranging free flowing community conversation, West shared his view of the world with reality-based real facts. He should know. He’s been there and done that over 20+ years as an MSP in Seattle.

Future Speak
West made forward looking statements along the lines of “If I was starting out today…” that focused on the three things you can do in 2017 as an MSP. It dovetailed into our “start over” editorial theme we’ve been preaching from the pulpit to the pews for a few years. West specifically shared these three pillars to focus on.

  1. Year of the Cloud Directory Services. With Active Directory (AD) dying (if not dead), the opportunity is to master single sign on and encryption. This was presented in the context of Azure, which is another editorial “beat” at SMB Nation this year.
  2. Voice – Skype for Business. West presented and defended his thesis that this is the year of Skype. I confronted West on these assertions as I’ve had mixed Skype experiences over the years and continue my long journey towards acceptance. But West laid out some compelling customer evidence from the real world to support his beliefs.
  3. Dynamics 365. This conversation was one for “get ahead of the curve” as Microsoft is consolidating its CRM, ERP and accounting portfolio to be an online service that will be a game changer, even in SMB. The audience had a range of opinions on the future of Great Plains Dynamics perhaps being slated for an end-of-life motion in favor of NAV. In a future blog, I’ll show how innovative ISVs such as Versium are creating predictive analytics snap-ins for Dynamics 365 but that is for another day.

MSP M&A

West shared his wisdom on both organic and strategic growth – he’s done both. His M&A journey, both the good and the bad, was shared openly in the spirit of transparency. Takeaways? Focus on understanding the Guaranteed and Not Guaranteed elements of a merger and acquisition scenario.

My Advice?

Consider reaching out to Jamison West via LinkedIn here and arrange for him as a speaker at your next event. It’s a wise investment to tap into Jamison’s wisdom.

Continue reading
677 Hits

Skype for Business Book from Two O365 Nation Alums!

Skype for Business Book from Two O365 Nation Alums!

For those of you looking to start-over with Office 365, there is good news. Two independent Microsoft consultants from opposite ends of the planet came together to write the most comprehensive end user guide on Skype for Business.

Robert Crane and Greg Plum collaborated on the document, which morphed into over 200 pages of screen shots and step-by-step commentary, aimed at the segment of the market who needed it the most… the end user! They have announced the release of Getting Started with Skype for Business Online.

Robert is the principal of CIAOPS, located in Australia. He is a recognized author, speaker, and Office 365 expert. Greg is the principal of PlumUC, a unified communications practice in Newark, DE, with a focus on collaboration services and voice options for Skype for Business.

Robert and Greg first met in 2014 at Harry’s first O365 Nation Conference at the Microsoft campus in Redmond. Fast-forward 12 months and add the rebranding of Lync to Skype for Business, creating the impetus for this project.

‘We are excited to offer a complete recipe for success for Skype for Business, one of the industry’s hottest communication services,” explains Greg Plum. “Robert is a tenured author, who provided the guidance needed for my freshman writing endeavor.”

Greg and Robert have already enjoyed some early success with book sales. In addition to direct sales, Velis4, a Pennsylvania-based UC company providing PSTN voice-enablement of Office 365 and Skype for Business, gives a hardcopy of Getting Started for Skype for Business Online to every new Skype for Business customer.

Get your own copy of Getting Started with Skype for Business:

Hardcopy: http://www.lulu.com/shop/robert-crane-and-greg-plum/getting-started-with-skype-for-business-online/paperback/product-22612348.html
PDF: http://www.e-junkie.com/ciaops/product/509275.php
Kindle: http://www.amazon.com/Getting-Started-Skype-Business-Online-ebook/dp/B01C29M2DO/ref=sr_1_1?s=books&ie=UTF8&qid=1456151735&sr=1-1

Continue reading
808 Hits
0 Comments