SMB Nation Blog

SMB Nation has been serving the Bainbridge Island area since 2001, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

GFI Software Releases ServiceDesk for MSPs

GFI Max recently announced the release of GFI MAX ServiceDesk, a solution designed for MSPs to track and manage customer issues. In particular the ServiceDesk solution will integrate into the GFI MAX RemoteManagement portal and provide a single point of contact for all customers.

Additional features include:

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CA Releases New Nimsoft Service Desk Version

CA Logo 1-webCA Technologies recently announced the release of an updated version of their CA Nimsoft Service Desk Solution, a SaaS-based program designed with an interface based on social collaboration systems. This tool allows users to access a database of fixes for common business application issues, as well as network with peers and industry experts to resolve the problem.

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