SMB Nation Blog

SMB Nation has been serving the Bainbridge Island area since 2001, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Speeds and Feeds: Atera PSA / RMM Product Review

Many readers enjoy the “Fastest two minutes in sports” as a regular segment on SportsCenter at ESPN. Some of you enjoy the weekly highlights at halftime on Monday Night Football. So fasten your seat belts. In the ten minute video that accompanies this blog, you will discover the most important features of Atera, a spunky start-up that aims to make a splash in the SMB partner community.

Atera’s main asset is that it is based on per technician pricing. This contrasts with the legacy PSA and RMM providers who typically charge on a per device basis. This effectively and dramatically lowers MSPs costs – a critical “thing” as our community pivots from big iron to born-in-the-cloud. Atera’s other value proposition is that it is very good at being an efficient solution that provides the functionality you want and need. It’ll never be confused with bloatware!

In the review, you’ll see that I start with the core functionality of the Atera product. There is a very important reason for this. The set-up process is fairly traditional and would have significantly extended the time of the video. In a YouTube world, less is more.

You can anticipate the following nuggets in this review:

  • Dashboard review
  • Tickets
  • Alerts
  • Devices
  • Customers
  • Plus much more!

Bottom line: View the video and then sign-up for the 30-day Atera trial here

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Ingram Micro receives recognition in Cloud Partner Program Guide

Ingram Micro announced today it was recognized in The Channel Company’s CRN 2015 Cloud Computing Partner Program Guide for its support and acceleration of partner initiatives in Ingram Micro Cloud Elevate. 

According to Ingram Micro, its free-to.enroll channel program is designed to drive partner channel sales and cloud profitability. 

"It's an honor to receive this recognition for a second straight year, as it further validates our commitment to channel innovation and partner success in the cloud," said Renee Bergeron, Vice President, Global Cloud Computing, Ingram Micro. "Ingram Micro Cloud Elevate provides channel partners with the resources needed to quickly expand their cloud footprint while accelerating business transformation and profitability."


The Cloud Partner Program Guide will be included in the October issue of CRN and is available at www.crn.com.

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StorageCraft provides 30 percent discount on ShadowProtect and ShadowProtect SPX products

It’s better than a back-to-school sale on crayons and composition notebooks—disaster recovery and backup solution provider StorageCraft will continue to offer a significant discount on several ShadowProtect solutions in response to ongoing support from users and partners. storagecraft

StorageCraft announced today it is extending a 30 percent discount offer through Sept. 30 to partners and non-partners on virtual licenses, packs and bundles for its ShadowProtect and ShadowProtect SPX software purchased through StorageCraft and its distributor partners.

“The promotion has proved to be popular as IT professionals around the world have taken advantage of the opportunity to protect access to their data and systems with one of the most-trusted backup and disaster recovery solutions on the market,” said Mike Kunz, StorageCraft’s vice president of worldwide sales.

The ShadowProtect family creates backup images of Windows and Linux virtual machines, with recovery available minutes after a disaster, according to StorageCraft.

Those interested in learning more about StorageCraft and its solutions in-person can visit booth 2240 at VMworld Aug. 30 to Sept. 3.

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SolarWinds N-able offers IT service management platform for SMB MSPs

SolarWinds N-able, a RMM and service automation software provider, announced yesterday the upcoming release of its IT service management platform for MSPs serving small and midsized businesses.

MSP Manager, available this September, is designed to increase efficiency and profitability for MSPs, with features including centralized customer knowledge management, mobile applications, integrated billing and a customer portal.

“One of the toughest challenges facing small and medium-sized IT service businesses is profitably growing revenues while acquiring new customers,” said JP Jauvin, General Manager, SolarWinds N-able. “Many IT service professionals are either using manual processes or complex software tools to manage the business, but what they really need is a cloud-based IT service management software platform that is simple, affordable and easy to manage.”

Pricing details and partnership information are available from SolarWinds N-able.

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Unitrends Shifts to 100 Percent Channel Sales Model

Unitrends announced today its immediately implementing a 100 percent channel-driven go-to-market strategy, which will enable it to invest millions of dollars into its channel ecosystem and cultivate new and existing partner relationships worldwide.

“The impetus behind our decision to move exclusively to a channel sales model was simple: we no longer wanted to compete with our partners,” said Kevin Weiss, Unitrends’ president and chief executive officer. “Over the past several years, we’ve developed strong channel partnerships by providing resellers with lucrative sales opportunities and cutting-edge solutions that address their customers’ individual backup and disaster recovery requirements. We are now solely focused on nurturing these relationships and forging new ones to build a world-class sales force comprised of brand ambassadors across multiple functional areas at partner organizations.”

Unitrends will unveil a new custom-built channel program in Q3 2015 focused on training and education. The program, designed from partner survey results and input, is structured to provide increased flexibility and power of choice over level of engagement. More information about the new partner program will be available here.

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Microsoft to Offer “Accelerator Kits” to 100 Partners

Microsoft LogoWe recently received news that Microsoft will be offering a “Special Edition Office Accelerator Kit” to the first 100 partners who register to host a Microsoft Community Connections event to showcase the new office. The Microsoft Community Connections program is designed to foster local networking and education for small businesses.

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