SMB Nation Blog

SMB Nation has been serving the Bainbridge Island area since 2001, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

SolarWinds N-able offers IT service management platform for SMB MSPs

SolarWinds N-able, a RMM and service automation software provider, announced yesterday the upcoming release of its IT service management platform for MSPs serving small and midsized businesses.

MSP Manager, available this September, is designed to increase efficiency and profitability for MSPs, with features including centralized customer knowledge management, mobile applications, integrated billing and a customer portal.

“One of the toughest challenges facing small and medium-sized IT service businesses is profitably growing revenues while acquiring new customers,” said JP Jauvin, General Manager, SolarWinds N-able. “Many IT service professionals are either using manual processes or complex software tools to manage the business, but what they really need is a cloud-based IT service management software platform that is simple, affordable and easy to manage.”

Pricing details and partnership information are available from SolarWinds N-able.

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N-able Launches ‘How To’ Biz Playbook on MSP Revenue Strategies

Mike CullenN-able by SolarWinds has launched what is reportedly the industry's first MSP Playbook, which delivers best practices and step-by-step business and technology guidelines to MSPs worldwide. Designed as an end-to-end business plan, the new MSP Playbook is valued at more than $50,000 and provides new and established MSPs with the checks and balances needed to build and maintain a successful managed services practice.

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Kevin Thompson, SolarWinds President and CEO, Joins Barracuda Board

gI 113718 Kevin Thompson 2Barracuda Networks has appointed SolarWinds president and CEO Kevin B. Thompson to a post on its board of directors. Prior to becoming chief executive officer in March 2010, Thompson held multiple leadership roles at SolarWinds. He joined the company as CFO and treasurer in July 2006. In July 2007, he became COO, and in January 2009, he became president.

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NYC-Based Precision IT Appoints New CEO, David D’Arcy to Step Down

tony2It was announced earlier this week that David D’Arcy, Founder and CEO of NYC-based IT solution provider firm Precision IT will step down from the top post at his company. Taking over will be Anthony L. Butler (pictured), the company’s current VP of Sales who will serve as acting CEO, effective immediately.

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N-able Report Manager 4.1 Aims to Efficiently Combine Daily MSP Business Practices

n-able logoWe heard from N-able today that the recently acquired RMM has launched Report Manager 4.1, designed to deliver business reporting to N-able MSPs worldwide. Highlighting the new release is a new executive summary report designed to transform and simplify the way MSPs quantify, communicate and visually demonstrate the business and technical value of their services to customers, prospects and other influencers such as line of business owners and board of directors.

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Former N-able Staffer Joins AVG as Channel Chief

AVG logoAVG seems to be staying true to its word of maintaining its commitment to the channel via its acquisition of LPI Level Platforms last month. The company said earlier this week that it has hired a former N-able staffer away as its new VP Channels North America. Marco La Vecchia, is set to begin his AVG tenure on August 15.

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N-able CEO Gavin Garbutt Talks Acquisition, Retirement, Future Plans

Earlier this week, we broke the news that N-able announced its intent to be acquired by SolarWinds for $120 million in cool cash by the end of the month. The news item also noted that N-able’s CEO, Gavin Garbutt, will be retiring, and JP Jauvin, the company’s GM will take the reins once Garbutt hangs his hat for the last time at N-able’s Ottawa, Canada, headquarters.

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independenceIT and N-able Form a Strategic Partnership

iIT logonable logoThis morning, independenceIT and N-able Technologies announced that they have entered into a new strategic and technological agreement. Under this agreement, the two companies will work to foster education and complete technology integrations.

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N-able Debuts MDM Module via N-central 9.1 IT Services Platform

N-able Technologies has made available N- central 9.1, an IT services platform that easily scales and supports hybrid IT environments and mobile devices, as well as Windows 8 and Windows Server 2012.

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Oops…My Bad! 5 Blogs We Missed Last Week

Here we go again! As I do each week, I am really enjoying bringing our readers a quick round-up of the blog coverage I didn’t manage to get to during the week prior.

A reminder that voting has been extended to Feb. 22 for the 3rd Annual SMB Nation 150 Awards; go to, to vote for all of your industry favorites…

Also note that this year’s Spring Conference will be held May 3-5, 2013, at the Microsoft Redmond Campus. For more information, and to register, go to:

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