SMB Nation Blog

SMB Nation has been serving the Bainbridge Island area since 2001, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

CA’s Channel Index Reveals SMBs Switching IT Budgets from Reactive to Proactive Projects

Companies are increasingly switching their IT budgets from routine maintenance toward more innovative projects that enable revenue-generating services, according to the CA Technologies Channel Index 2013.

Of the more than 550 partners worldwide who participated in the company’s online survey, it was revealed that, on average, partners spend 34 percent of their time helping customers with innovation projects that enable new revenue-generating services. The conventional wisdom is that 80 percent of a company’s IT budget is typically spent on maintenance and operations, leaving just 20 percent for innovation initiatives.

Two priority areas for IT investment emerged from this research: enterprise mobility and cloud. Enterprise mobility is becoming increasingly more widespread, providing customers and employees with new and convenient ways of accessing enterprise applications. With this comes added complexity to the IT environment and new challenges to manage and keep the IT environment secure.

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