SMB Nation Blog

SMB Nation has been serving the Bainbridge Island area since 2001, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

GFI MAX Announces Schedule for MAX 2014 Events

gfi max smallThis morning, GFI MAX announced that it will be hosting its fourth annual customer event series, MAX 2014 in September of this year. To date, tour stops include Australia, England, Germany and the US.

“Every organization has the potential to improve the way it does business and by bringing our customers together each year, we provide the opportunity not only to learn about the future of the MAX platform and industry best practices, but also to network with and learn from each other, gaining practical and actionable real-world advice on how to deliver outstanding service to their clients and accelerate the growth of their business. In addition, our team has an unparalleled opportunity to hear directly from our customers on their evolving needs, providing insight that helps us to direct further development of our product offerings and to address developing opportunities and needs in the industry,” said Dr. Alistair Forbes, general manager of the GFI MAX business unit.

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GFI Releases GFI Max Backup Version 13.6

gfi max smallGFI Max announced general availability of its GFI Max Backup 13.6 in a blog yesterday. Eric Harless, Senior Product Manager, GFI, explained that this latest version includes new platform support for increased protection of Microsoft Hyper-V Cluster Shared Volumes environments.

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GFI Software Releases ServiceDesk for MSPs

GFI Max recently announced the release of GFI MAX ServiceDesk, a solution designed for MSPs to track and manage customer issues. In particular the ServiceDesk solution will integrate into the GFI MAX RemoteManagement portal and provide a single point of contact for all customers.

Additional features include:

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GFI MAX RemoteManagement Gives MSPs Greater Control via Single Screen

GFI LogoGFI MAX said today that it has made available its remote command line, the first function of the new Remote Background Management feature in its GFI MAX RemoteManagement platform for MSPs. The Remote Background Management feature provides a seamless customer experience by allowing MSPs to remotely complete maintenance on their customers’ networks without interrupting their work.

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GFI MAX Releases HIPAA Resources for MSPs

gfi max smallYesterday, GFI MAX released news of a new resource pack for MSPs using their platform. The addition is for HIPAA readiness, and is designed to address the new regulations that organizations must follow starting September 23, 2013.

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Survey Says: Current MSP Challenges Include Adapting to Customer Needs, Employee Shortage

GFI MAX revealed today the results of a recent survey, which explored the agility, utilization and profitability of software solutions used by managed services providers (MSPs), as well as the business challenges facing the MSP community.

According to the survey, nearly two-thirds of respondents said that demand for managed services has increased over the last year, revealing a growing need for the services that MSPs provide to address their customers’ current and future requirements.

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