SMB Nation Blog

SMB Nation has been serving the Bainbridge Island area since 2001, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

3Q2016 MSP Report

Last week we enjoyed our largest audience of the year on the weekly webinar for good reason: it was the 3Q2016 MSP Report with industry updates and forward looking statements. I was joined by respected blogger and analyst karl and harryKarl Palachuk as we talked about yesterday, today and tomorrow. Here are some select findings (to capture the entire conversation – please replay the webinar here).

Big Data
Even in the SMB sector, you can have the larger conversation about Big Data. My own thoughts including using this as a “gateway drug” to get embedded into other departments at your clients. For example, technology decisions are increasingly being made in the Marketing department (where the money is as Willie Sutton said about bank robbing https://en.wikipedia.org/wiki/Willie_Sutton). Many of us have a SQL Server background and know Excel well. Those two cool tools translate very well to Big Data analytics and visualization so you are well on your way to going from “Computer Guy” to “Data Nerd” and making a few bucks along the way.

Karl’s take on Big Data was different. He contends that the RMM tools are collecting snitz loads of operational data the is predictive for MSPs. You can forecast maintenance based on mean failure rates and the like to proactively serve your clients. Huge value adds.

Finally, our friend Anurag at TechAisle, our research partner, is blogging up a storm on the Big Data opportunity for MSPs from a business model vantage point. You need all three opinions (myself, Karl, Anurag) as you explore this potential new line of work.

Ageism
Part of the report was to share our more of our annual survey results. I covered off on education, income, economic attitude and our demographic. Karl really keyed in on how our majority of our community is skewed to the “mature” side to put it mildly. We’re landing in the 45+ age range folks. And as Karl articulated, we’re not getting younger nor is the partner community. We’re not attracting youngins’ to an IT Pro/MSP lifestyle. Karl has literally started a populist uprising proclaiming that ageism has to end and we need new blood and new communities. You can listen to Karl on this topic by replaying the webinar here).

Other topics in the webinar report include

  • Mergers and Acquisitions
  • Gossip
  • Industry Earnings
  • 2nd Half Trends
  • And a Veeam moment
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Defining the 'I' In Small Business CIO

Story by Tom Flynn - 

Big data and analytics market growth is far outpacing overall IT market growth, and that means the need for IT professionals who know what to do with the piles of data collected by businesses is growing just as fast. In fact, the McKinsey Global Institute predicts as many as 190,000 data scientist positions in the United States will remain unfilled by 2018. On top of that, some 1.5 million managers and analysts will lack the skills to understand and make decisions based on big data analysis.Big Data

“To capture the full economic potential of big data, companies and policy makers will have to address the talent gap,” McKinsey says. Otherwise, there will be a lot of unfilled potential in U.S. businesses to leverage big data and analytics to hone processes, develop new products, accelerate go-to-market strategies and measure customer sentiment.

The sector most likely to suffer from this skills shortage is the SMB market, which typically lacks the resources to vie for talent against large, deep-pockets competitors. For organizations in that situation, the answer could be to partner with a managed services provider (MSP)--one that delivers easy-to-use data analytics tools that enable SMBs to compete at the level of the big players.

And the time to act is now, since the big data and analytics market is poised to grow at a 26 percent yearly rate to $41.5 billion in 2018, six times faster than the overall IT market, according to IDC projections. That means if you can’t figure out how to leverage data analytics soon, others surely will – and some of them might just eat your lunch.

Click here to read more.

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Parallels Summit Day Three: Company News and Insights from Serguei Beloussov

Parallels Summit LogoWednesday marked the final day of the Parallels summit, and I wanted to take some time to not only give a quick summary of that morning’s keynote from Arconis CEO, Serguei Beloussov, but to also cover Parallels’ company announcements.

I’ll begin with the news Parallels released earlier this week in the form of a press release. Parallels announced that it has completely redesigned its Parallels Cloud University, an online (browser-based) training program for business and technical roles in service providers’ companies. According to Parallels, this training allows service provider partners to quickly onboard new employees.

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CompTIA Study: Big Data Promises Businesses to Evaluate Data Needs

Comptia logoCompTIA’s second annual Big Data Insights and Opportunities study confirms growing familiarity with the concepts surrounding big data, which has sparked greater levels of interest across the C-suite. A full 78 percent of organizations say they feel more positive about big data as a business initiative this year compared to a year ago.

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IBM Acquires UrbanCode to Help SMBs Quickly Deliver Mobile, Cloud, Big Data

IBM said that it has acquired UrbanCode Inc., a provider of automated software delivery to help businesses quickly release and update mobile, social, big data, cloud applications. 

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