SMB Nation Blog

SMB Nation has been serving the Bainbridge Island area since 2001, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Autotask acquired by private equity firm

autotask ceo-mark-cattiniMark Cattini, president and CEO of East Greenbush, N.Y.-based Autotask Corp., kicked off his keynote address at the Autotask Community Live conference in Miami this morning with the news that the professional services automation (PSA) vendor is being acquired by Vista Equity Partners, a private equity firm.

The future ownership of the market’s leading PSA vendor has been a popular topic of speculation for months, with most industry experts betting on the company being picked up by an RMM player. Such a move would have been logical given the evolution of the RMM/PSA space over the past few years – including the marriage of LabTech to ConnectWise and the acquisitions of N-Able by SolarWinds, Level Platforms by AVG and Kaseya by an equity group.

The financial terms of the deal, which is expected to close later this summer, were not disclosed however Cattini did say that Autotask will continue to operate as a private company.

“We are still private and still independent,” he said, adding that remaining so will allow Autotask to “continue our mission of delivering smart IT to you. If you liked Autotask version one, you will love Autotask version two.”

He then said users could expect to see an accelerated product roadmap and increased innovation leading to “a bigger and better Autotask.”

With Cattani at the helm, Autotask has aggressively expanded its market reach, recruiting more partners in North America and opening sales offices in Chicago, Beijing, London, Munich and Sydney, Australia. All this despite the fact that many industry reports suggest the managed services market is cooling off with growth projections falling off.

In a prepared statement, Cattani spoke about accelerating the value Autotask delivers. “We are devoted to our clients’ ongoing success and are confident that our partnership with Vista will drive innovation and growth and deliver dynamic solutions as the traditional IT landscape evolves.”

“Autotask has a long history of dedicating itself to customer-centric solutions and has built a strong foundation for sustained, long-term growth,” said Alan Cline, Principal at Vista Equity Partners in the sme statement. “We are very pleased to be working with the Autotask team to expand and enhance the company’s solutions to help IT service providers more efficiently and effectively meet their clients’ changing needs.”

Autotask logo

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Passportal Integrates With Autotask

Late last week, Passportal, Inc. announced that their software will integrate with Autotask, which will allow MSPs to synchronize resources and accounts between the two solutions. This integration announcement is a foreshadowing of Passportal Inc.’s company mission for the coming year.

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Autotask’s Cloud DNA

Mark Cattini ACL 2013bBorn in the cloud, Autotask continues to articulate a surprisingly clear cloud strategy. That was my take having dissected Autotask from top to bottom this week at its Fifth Annual Autotask Community Live! event in Scottsdale, AZ. Top cloud takeaways that are of a concern to both MSPs and SBSers are noted below.

Pictured at right: Mark Cattini on stage earlier this week at Autotask Community Live!

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Catching Up With Len DiCostanzo – Autotask Community Live!

His mother would be proud. As a young boy growing up on the streets of Brooklyn, who would have imagined that Len DiCostanzo would now, in 2013, be taking the stage (as Autotask's SVP for Business Development) in front of hundreds of attendees at Autotask Community Live! held at the 5-Star Princess Fairmont Resort in Scottsdale this week.

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Autotask – Early Consulting Success, but One Big Future Question

It is always a validation when a technology solution spawns a cottage industry of new jobs surrounding it. For example – a lifetime ago, the first release of Visual Basic resulted in employment advertisements in the Sunday paper for VB programmers! Myself and the VB team at Microsoft were dazed and amazed. Such is the case with Autotask, a PSA solution for MSPs. The company is holding this week its 5th annual conference, for Autotask Live  users, at the Princess Fairmont in Scottsdale, AZ, and reporting more than 600 attendees.

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Autotask Releases Technology Service Provider Survey Results

Autotask logoYesterday, the Autotask Corporation announced the results of a February 2013 survey concerning the state of technology business growth. In particular, the study, which was conducted by Decision Tree Labs, showed that technology providers are experiencing a high drop in the number of billable hours each month, mainly due to inefficient business process.

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Work Market Partners with Field Solutions for Integrated Tech Field Service Ops

Independent field service technician provider FieldSolutions has entered into an agreement with New York City-based Work Market to provide FieldSolutions’ clients with an even broader range of skill capabilities that can be accessed directly and seamlessly from the FieldSolutions management system, and supported by FieldSolutions’ technology field service operations support services and enterprise analytics tools.

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independenceIT and Autotask Enter Into Agreement

iIT logoToday, independenceIT announced that they have entered into an integration agreement with Autotask to bring two of their solutions deeper into the channel. The announced integration will allow MSPs to more easily manage and deploy cloud services.

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Work Market Partners with Autotask on Software Integration

Our friends at New York City-based Work Market informed us this morning that they have formed a partnership and extensive software integration with Autotask Corporation. The integration, which went live at the start of the New Year, can be configured within 24 hours to enable businesses to effectively synchronize and exchange data between the Work Market and Autotask platforms, increasing the speed and efficiency of contractor management and payment. 

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Oops…My Bad! 5 Blogs We Missed Last Week

Here we go again! As I do each week, I am really enjoying bringing our readers a quick round-up of the blog coverage I didn’t manage to get to during the week prior. We have been pretty busy around here at SMB Nation in gearing up for our SMB 150 Awards, and our Spring Conference, which will be held May 3-5, 2013, at the Microsoft Redmond Campus. For more information, and to register, go to: http://spring.smbnation.com/.

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Autotask Corporation Enters Into Partnership with Anchor

Autotask logoYesterday, the Autotask Corporation and Anchor announced that they have entered into an integration partnership that will allow partners to combine the automation technology of Autotask with Anchor’s sync and collaboration functionalities. Integration partnerships, like the one announced yesterday, are a key focus for the San Francisco-based Anchor.

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