SMB Nation Blog

SMB Nation has been serving the Bainbridge Island area since 2001, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Guest Blog: Decoding UC: 5 Core Benefits of Unified Communications

Brian FergusonBy Brian Ferguson, Product Marketing Manager, Digium

The term Unified Communications (UC) has been poorly defined by the industry and clouded by mixed marketing messages. Every major IP communications vendor has a UC section on its Web site with hyperbolic statements such as, “UC is changing the way you do business” or “Reinvent your productivity capacity with UC!” To help clear it up for those SMBs that may be in the market for a UC system, let’s first define Unified Communications: UC is the merging of many different communication methods including voice, email, video and instant messaging into one unified system.

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Digium IP Phones Now Include Custom App Creation for Open Source Developers

Digium has announced the general availability of the Digium Phone App Engine and Phone API Information Center for its IP phones. The Digium IP phones include an applications engine that uses a free and open API.  The JavaScript API allows developers to easily create custom phone apps that extend the power of Asterisk, an open source IP telephony software, and Switchvox, Digium’s Unified Communications solution, to the Digium IP phones.  These applications go far beyond simple XML pages and integrate custom business processes directly on the phone display.

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