SMB Nation Blog

SMB Nation has been serving the Bainbridge Island area since 2001, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Start-Over: Beat the Back Office Blues

Start-Over: Beat the Back Office Blues

As part of our ongoing dialog about reinventing yourself, I present for your scrutiny the concept of making the last mile of your operations more efficient. So much emphasize is now placed on pre-acquisition lead generation that we’ve lost sight of improving the bottom line by improving your back office. It’s understandable. We ask a lot of MSPs to be skilled in three areas: finder, minder and grinder.

You’ll recall from my classic SMB Consulting Best Practices (2003) that finder is “get the business.” Minder is “manage the business.” And grinder is “do the work.” The idea is to pick two out of three. You can’t do three out of three as these are radically different skills. More often than not, I see MSPs fancy themselves finders and grinders. Way down the list is minder. But fear not. 

There are means and methods to improve the minder role in your MSP practice. You can consider Accounting.com to outsource your overall accounting function. But you probably don’t need that. A more targeted approach would be a invoicing management service called ConnectBooster. Based out of Fargo, ND (original home of Great Plains accounting software), an intrepid group of MSP entrepreneurs have been at market for a few years with the ConnectBooster billing solution. I recently spoke with the ConnectBooster team and learned that it’s reason for being historically has been to integrate into PSAs such as, you guessed it, ConnectWise. But in my briefing, it was made clear that other PSAs are also supported. ConnectBooster is essentially adding the billing function so you can collect the money. But it’s not providing a collection service (e.g. collection agency). Rather its helping you invoice faster and sooner. Fast money is good money. 
Bottom line on this back office discussion is this. Many MSPs are “starting over” in the era of cloud. Lower administrative costs and improving operations is central to your success.

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Sage announces new version of SMB accounting software

SMB solution provider Sage announced today Sage 50 Accounting—U.S. Edition has been updated to include 10 most-requested enhancements for its SMB customers. sage

“The latest version of Sage 50 includes a number of enhancements requested by our customers and designed to make day-to-day tasks such as accounting, payroll and payments even easier for small business owners,” said Connie Certusi, Sage EVP and general manager. “The new iPhone and iPad apps give customers the flexibility to check inventory and create quotes on the go, while the new chat feature allows customers to get help as soon as they need it without having to pick up the phone.”

Other updates include simplified installation, chat support and customizable lists.

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