Gartner, Inc. yesterday released the primary results of their Worldwide IT Spending Forecast for 2013. The study, which is based on sales from thousands of global vendors, found that total IT spending is expected to reach $3.8 trillion in 2013, which is a 4.1% increase over 2012.
SMB Nation Blog
Last week, CRM data integration provider, Scribe Software, released the results of their late Nov/early Dec 2012 industry study on the state of CRM for SMBs, including common “pain points” and areas of investment for 2013. Scribe received 306 responses from their customers, channel partners, prospects and system integrators for the study, which showed five key trends for how SMBs utilize, manage and research for their CRM systems.
The five key trends from the study are as follows: