SMB Nation Blog

SMB Nation has been serving the Bainbridge Island area since 2001, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

SkyKick Launches Cloud Backup Support for Microsoft Office 365 Groups and Teams, and Upgrades Syndicated Apps

• Strengthens #1 MSP-voted cloud automation platform to enable IT providers to grow
• Robust data protection for Group and Teams unlocks new profitability scenarios for partners
• Enhancements to SkyKick Syndication provide partners with more customizable ways to sell cloud migration and backup directly in their own e-commerce experiences

Seattle – June 27, 2018 – SkyKick (, a global provider of cloud management software for information technology (IT) solution partners, announced today major enhancements to its Cloud Backup skykickSuite for Office 365. The enhancements extend cloud backup data protection to Microsoft Office 365 Groups and Teams, enabling partners to deliver added value to customers seeking Office 365 data protection.

“Microsoft Groups and Teams is growing rapidly and was one of the most requested backup features from our global partner base,” said SkyKick Vice President of Product Management Chris Rayner. “We’re thrilled to deliver this additional value to our partners, and continue to accelerate our momentum in enabling partners to protect customer data across the entire Office 365 tenant.”

The Groups and Teams upgrade to SkyKick’s Cloud Backup Suite for Office 365 provides partners greater product completeness and flexibility. It enables partners to browse and select specific Groups to backup, search and restore conversations, calendar, files, and notebook, and choose from a range of data retention periods. In addition to the Groups and Teams enhancements, SkyKick is releasing support for point-in-time restore for Exchange and OneDrive for Business. Together, these enhancements further distinguish SkyKick’s Cloud Backup Suite as one of the most technically complete and partner-centric data protection solutions for Office 365. Groups and Teams is included in SkyKick’s Cloud Backup Suite for Office 365 and available at no additional cost for SkyKick partners with active “full backup” subscriptions (Exchange and SharePoint/OneDrive).

“As a progressive MSP, it is critical that we protect customer data in new collaboration scenarios like Groups and Teams. The fact that SkyKick is one of the first to offer a robust backup solution for Groups and Teams demonstrates their commitment to partner success,” said Ryan Chernick, president of Wisconsin-based partner CCCP. “Leading with a comprehensive, integrated solution like SkyKick’s gives us a competitive advantage while enhancing customer satisfaction.”

SkyKick is also announcing upgrades to SkyKick Syndication, which thousands of partners are using to incorporate SkyKick Migration and Backup directly into their websites or e-commerce buy-flow with simply a few lines of code. The upgrades include new ways for partners to add custom branding to SkyKick Cloud Backup apps on their own websites, including modifying favicons, creating custom URLs or domains and providing customized support details. The company is also releasing a new Cloud Backup self-service search and restore capability to give partners new options for operational service delivery. Partners who choose to grant customers self-service access can incorporate this new experience in their websites, enabling their customers to directly initiate data search and restore. These upgrades are free for existing SkyKick Syndication customers.

“We welcome SkyKick’s approach to syndication. It will help partners simplify their operational burden while still creating a deeper brand connection with their customers,” said Vegard Aspnes, SaaS product manager at European partner Dustin Group.

“With our recent $40 million funding announcement, we reiterated our commitment to our 20,000 partners and the broader partner ecosystem,” said SkyKick Co-Founder and Co-CEO Todd Schwartz. “We’re relentlessly innovating across our cloud management platform to provide partners with more ways to package and sell cloud services, improve their operational efficiency, enhance their customer experience, and ultimately transform their business for the future.”

These enhancements extend the company’s cloud management platform, and complement the SkyKick Migration Suite which was the top-rated solution in a recent survey of MSPs by research firm AMI-Partners. With partners increasingly packaging and bundling cloud services, SkyKick’s unified cloud management platform provides integrated applications to help IT solution providers build more successful cloud businesses. The SkyKick Migration Suite allows IT consultants, system integrators, managed service providers, value-added resellers and other IT partners to automate an entire Office 365 migration project from initial sales to project completion. SkyKick’s Cloud Backup Suite provides cloud-to-cloud backup, unlimited storage and one-click restore of lost Office 365 data.

SkyKick’s new Cloud Backup Suite for Office 365 is available immediately. SkyKick will be demonstrating the enhancements in booth 1013 at the Microsoft Inspire Conference July 15 to 19 in Las Vegas, Nev.

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$2,500 in Amazon gift cards!

Christmas is very, VERY early this year!

We’re giving away free Amazon gift cards to all SherWeb partners who bring in new Office 365 subscriptions. Register today!

Promotion Details

Offer ends June 30, 2018

All Office 365 subscriptions are included, except:Amazon

Microsoft Intune™ Extra Storage
Office 365 Archiving In-House
Office 365 Extra File Storage

Here’s how it works:

  • Sell 125 seats and you get a $200 gift card
    Sell 250 seats and you get a $500 gift card
    Sell 500 seats and you get a $1200 gift card
    Sell 1000 seats and you get a $2500 gift card
    * Only available for US or Canadian customers who are not on SherWeb Hosted Exchange.

Terms and Conditions

This promotion applies to Eligible Customers who register for the promotion on this web page and is subject to the following conditions. Eligible Subscriptions must be provisioned before the end of the Promotion Period. Eligible Customers must maintain each Eligible Subscription for a minimum period of twelve (12) months. The minimum payout credit per Eligible Customer is $200 and the maximum is $2,500 according to the following terms: 125 Eligible Subscriptions represent $200 of Amazon gift cards, 250 Eligible Subscriptions represent $500 of Amazon gift cards, 500 Eligible Subscriptions represent $1200 of Amazon gift cards and 1000 Eligible Subscriptions represent $2500 of Amazon gift cards. SherWeb will send you the Amazon gift card 60 to 90 days after the Eligible Subscriptions are provisioned. The Amazon gift card will be sent to the Eligible Customer’s main contact. SherWeb reserves the right to enforce a payback of the gift card amounts for all Eligible Subscriptions that are canceled within the first 12 months.


"Promotion Period" begins upon registration for this promotion and ends on June 30, 2018 at 11:59 PM EDT.
"Eligible Customers": means any US or Canadian SherWeb customer who is not currently using SherWeb Hosted Exchange. Customer must have at least one hundred and twenty-five (125) Eligible Subscriptions.
"Eligible Subscriptions": are all Office 365 subscriptions, except Microsoft Intune™ Extra Storage-Unknown, Office 365 Archiving In and Office 365 Extra File Storage. Eligible Subscriptions exclude migrations from SherWeb Hosted Exchange to Office 365.

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MS Hope for a Cure

MS Cure


I have been on the board of MS Hope for a Cure since 2007 and this year I wanted to share some additional info on where your money has gone and how you have helped to make a difference so far.

MS Hope for a Cure, an organization with only two full-time employees, has had a huge impact in providing funds for research and support for individuals suffering from MS.

Since Inception in 2007, MS Hope has raised over $9.6 million and in turn, funded 110 grants to support a variety of programs and services.

Examples of critical research funded towards finding new treatments and eventually a cure for MS:

  • Provided a $300,000 grant to help launch the National MS Society’s Fast Forward. The biggest hurdle in moving potential treatments forward is securing the necessary early investments and resources for commercial development.  Fast Forward investments propel new therapies forward by providing the necessary funding to ensure that promising treatments don’t languish on a dusty shelf.
  • Provided a $220,000 grant for the National MS Society’s Pilot Research Program. The Society initiated the pilot research program in 1987 to provide a mechanism to encourage new, innovative research on multiple sclerosis.  The fiscal environment forced this program to be put on hold in June 2008. This grant allowed the vital program to resume in 2010.


  • Provided over $600,000 in Stem Cell grants for research focused on the development of non-embryonic stem cell therapies to help stop and repair MS.  This is an extremely promising area for people living with progressive MS and we are excited to be helping to propel it forward.
  • Provided a $500,000 grant to fund research specific to the progressive forms of the disease as the first foundation member of the International Progressive MS Alliance.

Examples of programs and services we are proud to have funded:

  • Provided access to free psychiatric support to anyone living with MS by fully funding an MS Psychiatric Position at Mount Sinai Hospital.
  • Provided $185,000 in college scholarships to students living with Multiple Sclerosis to enable them to focus on their studies without having to take on the stress of a part-time job.
  • Provided over $100,000 over 4 years via the National MS Society Crisis Services program to ensure that everyone living with Multiple Sclerosis in the New York area had a working air conditioner.
  • Provided the following programs, services and grants to help people living with MS, which due to budget constraints were cut by the National MS Society in the Tristate area.
    • Personnel support for social workers and nurses at over 10 local MS Centers
    • Funding for free exercise programs during the winter months. In many cases, these classes were the only opportunities for people with more advanced mobility issues to leave the house and socialize with others.
    • Creating an Annual Research and Wellness Symposium as part of MS Hope Day by bringing in MS experts in a variety of areas to provide the latest information on current research directly to the people to whom it matters most.

Please support me and this vital work by taking a moment to donate and sponsor me today.  Simply click here right now to make a secure donation online and give what you can; everything helps.

Thank you for joining me in the fight against MS! Together we can make a difference.

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SAP Business One Surpasses 60,000th Customer Milestone


SAP Business One, the comprehensive enterprise resource planning (ERP) business suite designed for small to midsize businesses (SMBs), has just accomplished a landmark achievement: The application has surpassed the 60,000th customer milestone mark.

This makes SAP Business One the best-selling ERP offering within SAP by number of customers. Just consider this tremendous accomplishment in its proper context:

  • Over 1 million end users from more than 60,000 SMBs across 170 countries use the solution every day to transform the way they work — let that sink in for a moment!
  • SAP Business One contributes at least half of all new customer acquisitions for SAP in the SMB space with over 1,000 new customers added each quarter.
  • Even at this very moment, SAP Business One continues its accelerated growth streak – providing deep expertise in multiple industries and over 500 industry-specific add-on solutions delivered through 300 software partners.
  • Technologies such as natural language processing, artificial intelligence, and the Internet of Things built on top of SAP HANA make SAP Business One the intelligent ERP of choice for SMBs.

SMBs are increasingly turning to SAP Business One to support and extend their business growth, and we are thrilled to be able to participate in our customers’ digital transformation journey.

Bernd Leukert, member of the Executive Board of SAP SE, Products & Innovation, sums it up best: “We have a hands-down winner with SAP Business One. The positive feedback from the market validates SAP Business One as exactly the type of solution that small and midsize businesses want: It is easy to implement and offers end-to-end functionality that is tightly integrated between different business functions while enabling access to a comprehensive portfolio of industry-specific solutions. As a strategic differentiator for small and midsize businesses across the world, SAP Business One is an important vehicle that brings to them the power of the intelligent ERP.”

Helping SMBs Be Successful

Without a doubt, every one of us on the SAP Business One team has worked hard to ensure our customers – and our customers’ customers – are successful.

QALO, leaders in the functional wedding ring industry, is a recent SAP Business One customer to have seen tangible business outcomes. In order to support their business with 500 retail partners and over 1,500 daily orders, the company deployed SAP Business One to centralize its enterprise information into one system, and automate its sales and ordering processes. Through the use of analytics from SAP Business One, it quickly discovered, and rectified, a 10% discrepancy in inventory value.

“As people, we all want to be the best versions of ourselves. SAP Business One is helping us to be the best business we can be,” said Ted Baker, CEO and co-founder of QALO. Learn more about how SAP Business One helped QALO here.

The Power of Strategic Partnerships 

It is thanks to the power and the passion of our partners that has helped put SAP Business One at the top of the leaderboard. We are proud of the rich history we have of developing new routes to markets and industries through strategic partnerships. The solution currently serves multiple industries with over 500 industry-specific add-on solutions, delivered through 300 software solution partners.

A prime example of the symbiotic relationship we share with partners is MWA Intelligence, Inc. (MWA). The company expanded its partnership with SAP Business One just a few months ago in March of 2018 to revolutionize the copier dealer and print imaging industry. MWA Forza, using the SAP Business One platform, created a single integrated ERP business solution to dramatically reduce the overall costs of IT management and service provision – while providing real-time data-driven insights to improve business processes for imaging dealer networks.

This partnership enables unprecedented alignment, standardization and integration of operations and data between imaging vendors, their channel partners, and customers. It also allows SAP Business One to serve at least 10,000 new companies within the imaging industry.

But don’t just take my word on this. Michael T. Stramaglio, president and CEO of MWA Intelligence, Inc., has stated in no uncertain terms, “The unrivaled power of the SAP Business One platform opens up possibilities for organizations that otherwise could not have been achieved on any other system. We have leveraged SAP Business One powered by SAP HANA into the design and development of FORZA, an all-inclusive solution tailor-made to ensure the successful growth for the future of the imaging channel – on a level never seen before in the imaging industry.”

Attend the SAP Business One Partner and Customer Presentations at SAPPHIRE NOW

MWA will be presenting at this year’s SAPPHIRE NOW, SAP’s flagship customer and business technology event. So if you are attending the conference, check out MWA’s session, “Innovate the Way You Work with Business Partners Using Integrated ERP” on Tuesday, June 5, at 12:00 p.m. ET. You can also join us at the Business Applications area to catch top customer speakers, including David Leadbetter Golf and Square and Baumer. Hope to see you at SAPPHIRE NOW!

Luis Murguia is senior vice president of Global Customer and Partner Operations for SAP Business One and SAP Business ByDesign.

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Leveraging the Power of AI to Stop Email Scammers

Staff members are on the frontline when it comes to cyberattacks against their employers. They’re increasingly seen by hackers as a weak link in the cybersecurity chain. That’s why most threats today come via email, aimed squarely at tricking the recipient into downloading malware, divulging log-ins or making wire transfers to the attacker. Trend Micro predicts cumulative losses from Business Email Compromise (BEC) attacks alone will hit $9 billion this year.

As attacks get smarter, so must we. That’s why Trend Micro is SMB Nation WhatsYourX Banners 220x150introducing two innovative new offerings to help in the fight against email scammers. One is a new AI-powered feature designed to improve BEC detection while the other will help IT teams train their employees to spot phishing attacks. It’s one more step towards taking the fight to the bad guys.

The email threat

There’s no doubt that email is the primary threat vector for attackers targeting organizations today. The Trend Micro™ Smart Protection Network™ blocked more than 66 billion threats in 2017, over 85 percent of which were emails containing malicious content.

BEC is an increasingly favored tactic as the rewards can be huge. It’s hard for many organizations to spot because attacks typically don’t contain any malware; they rely mainly on social engineering of the carefully selected recipient. That recipient, usually in the finance department, is sent an email impersonating the CEO, CFO, or other executive requesting that they urgently make a wire transfer or reply with sensitive data. With average losses topping $130,000 per incident, it’s no surprise that we saw an increase in attempted BEC attacks on our customers of 106 percent between 1H and 2H 2017.

This is not to underplay the impact phishing continues to have on organizations around the globe. By targeting employees, attackers can spread malware and covertly infiltrate networks to steal sensitive data and IP. Results from the Black Hat Attendee Survey last year illustrate the impact this trend is having on organizations.

  • IT Leaders cited phishing as their #1 security concern
  • Phishing was identified as the most time-consuming threat
  • The weakest link in IT security was cited as end users being tricked by phishing attacks
  • 19 percent rated phishing as the most serious cyber threat to emerge within the past year, second only to ransomware

Taking action

The potential financial and reputational damage of such attacks is obvious. In the face of these rising threat levels we must hit back — and we have, with two new free tools.

Writing Style DNA includes new AI-powered technology that learns how executives write so that it can spot impersonation attempts, and sends a warning to the implied sender, recipient and the IT department. It sounds straightforward but requires serious computing power and smart AI algorithms to achieve. For each user, a personal model is created using 7,000 features of writing characteristics to train the system — things like punctuation and sentence length. We convert emails to meta data before analyzing, to protect customer’s privacy and meet compliance requirements.

Focusing on the writing style in the body of the email complements existing techniques that analyze behavior and intention. Some of these current techniques can fail if, for example, the attacker uses compromised accounts at legitimate domains to hide the true origin of the email. It’s one more tool to help IT teams push back the rising tide of email threats, and it will be made available at no extra cost as part of Cloud App Security (CAS) for Office 365 and ScanMail for Microsoft Exchange (SMEX),

First line of defense

Technology is a vital layer of defense to keep email threats at bay. But what about your employees, who are often thought of as the ‘weakest link?’

We can help here, too. A new free SaaS-based phishing simulation service can help IT teams train employees to spot attempted attacks before they have a chance to impact the organization. Phish Insight is all about enhancing awareness of your staff. All it takes is one administrator, four steps and five minutes to run a real-world exercise designed to mimic what employees might see at their desks.

With the detailed reporting results, displayed in a handy graphical interface, IT teams can then tailor their education programs to make lasting behavioral changes.

Phish Insight is now available free of charge to all organizations of all sizes around the world. The service has been available for a year in Asia and has generated huge interest as organizations leverage it to turn their weakest link into a formidable first line of defense. As email threats continue to rise, we’d encourage you to take a look.

To stop phishing and social engineering attacks it is critical to make both your people and your technology smarter. Phish Insight trains your people to better spot phishing attacks and Writing Style DNA confirms the authorship of an email to prevent CEO fraud and other types of BEC attacks.

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