SMB Nation

9200 NE Shore Drive
Indianola, WA 98342

+1 206-201-2943

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SMB Nation, Inc. is a publishing and events company targeting the SMB (Small and Medium Business) IT community, the Microsoft Small Business Specialist Community (SBSC), the converged voice and data communities and the Emerging Cloud Industry. As the largest community in the SMB IT industry dedicated to IT companies, SMB Nation acts as both an evangelist and thought-leader of SMB related technology and trends. SMB Nation reaches audiences in the U.S, Canada and around the globe through various websites, industry leading conferences and events, the SMB Nation Magazine, weekly e-newsletters, books and other online services.

Originally founded by Harry Brelsford in 1999 as an avenue to promote his numerous books related to small and medium IT consulting businesses, SMB Nation has grown to be the pre-eminent community generic medications in the SMB-focused IT industry both in reach and attraction of new members into the community.

With a total reach of over 40,000 unique IT Companies and through established brands such as, and the most recently added, SMB Nation continues the mission to be THE source of information in the global SMB IT community.

At SMB Nation, we are committed to our clients’ and partners’ success. Much of our staff is made up of former technology business owners, recognized industry experts and authors, ensuring our customers the most relevant advice and assistance to achieve their objectives. Let us help your firm achieve its goals!


For more information on Advertising Opportunities Contact:

Marianne Poulos - This email address is being protected from spambots. You need JavaScript enabled to view it.


Media Kit Cover 2015

HarryB Headshot

Harry Brelsford, Founder

Harry Brelsford is the founder of SMB Nation ( from Bainbridge Island, Wash. He is a long-time SMB channel partner who has served customers and mentored other partners (SMB Nation has over 49,000 members who are Managed Services Providers (MSPs) and SMB technology consultants). He oversees the popular SMB Nation workflow including content and events (webinars, workshops and multi-day conferences).

He holds an MBA in Project Management from the University of Denver (and numerous certifications such as MCSE, MCT, CNE, et al) and is the author of 21 books on technology and business topics. His 20 years of SMB technology experience were supplemented by teaching 12+ years at night as an adjunct professor at Seattle Pacific University and other higher-learning institutions. He served as the Dean in the Graduate School of Technology at Aspen University (where he was awarded a PhD in Letters).

Harry is an in-demand speaker at industry events. Harry's recent books include the “How to Be an MSP” and he has published over 400-articles in business (Washington CEO, Colorado Business, Alaska Business Monthly) and technology magazine (ChannelPro, Microsoft Certified Professional magazine, etc.). An active entrepreneur, Harry is the force behind the Pocket MBA, Telephonation, Cloud Nation and His latest startup is 420MSP.

Jenny biophoto

Jenny Hallmark, President

Jenny has more than 13 years of experience in various operational and event roles, primarily in the technology field. She joined SMB Nation in 2007 in charge of all worldwide event logistics, conference development, contracts, and conference communications. Through the years, Jenny has worked in various roles at SMB Nation with her current role as president.

Prior to joining SMB Nation, Jenny worked at Microsoft in the conference center as an event manager. Her extensive work experience of event management coupled with her analytical abilities has enabled her to seamlessly plan events from large corporate meeting, product launches and tradeshows to fun team-building activities.

After spending as much time as she can with her family and friends, Jenny can be found enjoying the outdoors.

Tim Carlsent

Tim Carlsen, Strategic Advisor/Corporate Development

Dynamic, entrepreneurial executive combining a track record of success in driving business development with broad-based experience in both sales and marketing of advanced technology products.
  • Expert at leading high performance sales teams and managing business development initiatives to propel revenue growth; launched multiple start-up ventures across technology, financial services and professional management services industries.    
  • Influential communicator with superior relationship building skills; demonstrated expertise at direct sales and forging strategic partnerships to capitalize on new business markets and direct customer aquisition.  
  • Accomplished marketing background that leverages a solid business acumen with knowledge of leading-edge technologies to deliver superior services and solutions and exceed client expectations.      
Grant Thompson

Grant Thompson, Blogger

Grant Thompson is a founding partner of MG Technology Group, a leading cloud services company. As a solutions architect with a diverse technical and business background, Grant helped build MG Technology Group on the premise that businesses need solutions that fit their unique needs and IT professionals need a service provider they can trust.

MG Technology Group provides 100% USA-based personalized technical support 24×7, SSAE 16 certified data centers, no user minimums and no hidden fees. The company offers a wide range of solutions – Dynamics CRM/ERP, Exchange, SharePoint, Lync, Microsoft Office, dedicated servers, Cloud Backup, application hosting (e.g. QuickBooks), hybrid-licensing (some licenses customer-owned), white labeled services and more. MG Technology Group — The Solution to Business Evolution™


Marianne Poulos, Business Development and Call Center Manager

I grew up on beautiful Cape Cod, in a sleepy small town surrounded by the Atlantic Ocean, pristine beaches and salt-soaked winds. I went to boarding school in the Berkshires of Western Massachusetts. I graduated from St. Mary's College. Growing up, I enjoyed horseback riding, sailing and mountain climbing.

My first job on the phone was as an answering service operator Cialis Online brand back in the old days of connecting calls with a cord. (Think Lily Tomlin's Ernestine, the irascible telephone operator). A long way from today's VoIP! I enjoyed the quick pace. I had the opportunity to assist in saving several people having life-threatening emergencies.

For five years, I managed a large call center for the world’s largest timeshare company, Sunterra Resorts. I consistently met or exceeded our sales goals. I enjoyed the responsibilities, duties and challenges of managing more than 100 employees. I took great pride in offering excellent customer service to all our timeshare owners.

I lived in the Bay Area for 20 years and a day. I moved my family to Sedona, Arizona and owned a gift shop with my sister. I enjoyed meeting the more than 3 million tourists from around the world that visited Sedona annually. Sedona is spectacularly beautiful, but I missed being surrounded by water. So, I moved my family to Washington State.

I have two grown children, three handsome grandsons and one adorable granddaughter. I enjoy spending as much time with them as possible. We enjoy taking the ferry to Seattle and visiting the Seattle Children's Museum and the local Aquarium. Every summer, we go camping and enjoy the wonderful Northwest.

I have worked for SMB Nation since 2007. I enjoy speaking with SMB Nation's Tribal members about our conferences and events. When calling our SMB Nation Tribe membership I try my best to be as helpful, polite and articulate as possible.

In 2014, I joined the SMB Nation sales and marketing team. I enjoy learning about our sponsors and the products and services they offer the SMB Nation community.

It has been a great opportunity to work with everyone at SMB Nation!

Edna of SMB Nation SalutesPro

Edna Sparkman, Admin and Event Assistant

I grew up in Southern California, in the city of Reseda / Northridge. After high school, I got a job in banking in the middle of Beverly Hills, where I worked for 15 years.

We moved (husband, son and daughter) up to the Northwest in 1994, where I started a cleaning business doing residential and construction cleaning. I did that for 10 years, and retired.

I then joined the SMB nation team in 2010 as a caller and event assistant. I also assist Jenny in various projects and accounting. Wherever teamwork is needed, I am there.

My hobbies include cooking,gardening and crotcheting, and I love to party! ;)

Introduce yourself to me at one of our many industry events! SEE YA THERE!


Brook Ilges, Customer Service Representative

I grew up in Northern Virginia/Upper Shenandoah Valley, in the city of Winchester. After high school, I went to college at the Morehead State University and proceeded to work in the service industry for four years.

After I married Jeremiah Ilges, we moved to Tampa, Florida for health reasons where we lived for two years until he passed away. During that time, I worked briefly with SMB Nation on some side projects to keep me busy.

In September 2013, I was brought onto to the SMB Nation team full time. I wear many hats but my favorite is Customer Service and working with the calling team. Getting the opportunity to become more acquainted with our community is the highlight of my day.

My hobbies include writing, reading, crocheting, sewing and having a great time!

I look forward to speaking with you soon!

Harry_BrelsfordSMB Nation is a publishing and events company, targeted at the small and medium business (SMB) channel partner/reseller/consulting/VAR community. SMB Nation spreads the knowledge of SMB technology trends through its conferences, books, SMB PC magazine, online services, and world-wide seminars and workshops. As an active participant in the technology community, SMB Nation has a long history of enthusiastic advocacy and evangelism. The SMB Nation membership base exceeds 40,000 followers worldwide.

The company was founded in 1999 as Matthew\Brelsford Associates and became SMB Nation in early 2003, to promote the books and consulting services of Harry Brelsford, the author ofchampion-badges-2011-125x250 a successful series of books written for the global SMB IT consulting and reseller community. Initially the community conversations focused on Microsoft Small Business Sever (SBS), but has expanded into SMB infrastructure alternatives, Voice-over-IP (VoIP), cloud computing, and business technology consulting best practices. Harry Brelsford is a popular conference speaker on SMB technology consulting topics and sits on several advisory boards in the SMB technology industry. He also serves as the Dean of the School of Technology at Aspen University.

Today, SMB Nation conferences, seminars and workshops bring forward-thinking IT consultants, technologies and vendor sponsors together, sparking new opportunities in the SMB space.  

Being THE information source for SMB technologists worldwide, SMB Nation delivers complete business solutions to help consultants and resellers better manage their business, technological, and marketing needs. Whether it's delivered in print, online, or in person, everything SMB Nation produces reflects our unshakable positive belief in the power of information to spur a profitable global community. Visit and for more information.

SMB Nation has been recognized with the below awards!

2012 small business influencer badge  Channelnomics 2011 
Small Business Influencer 2011 smb150 2012
silver color


SMB Nation in the News:


Account Manager

Description: Using a consultative approach to sales, the Account Manager serves as the primary business contact for the client, while driving sales through strong customer relationships and proactive account management.  The AM is expected to consistently provide excellent customer service to accounts, as well as represent the client needs and goals within the organization to encourage new and repeat business opportunities.

The ideal candidate must be an energetic, self-reliant, goal-oriented team player, who is able to multi-task and possesses strong communication skills.  The ability to represent SMB Nation with the highest levels of professionalism in public is paramount.


Sales Management

  • Daily monitoring of various news alerts, press releases and/or product announcements in order to identify possible new business prospects
  • Proactive account management of existing vendor/partners relationships, including sale of media and marketing programs in the SMBPC Magazine, online at and as well as sponsorships/exhibitor space/special programs for various events
  • Determine the client's organizational/divisional  structure to broaden the reach within the relationship
  • Development of custom promotional programs for vendor/partners, including the research of each potential vendor/partners'  interests, needs, key competitors and current marketing initiatives
  • Identify SMB Nation prospects/clients that are ideal for cross branding partnerships
  • New Business Development, including prospect identification, distribution of media kit(s)/marketing materials and sale of media and marketing programs in the SMBPC Magazine, online at and sponsorships/exhibitor space/special programs for various events
  • Work with CEO and other internal teams to integrate marketing strategies, ensuring  a consistent marketing "message" is conveyed 
  • Ensure that SMB Nation content hosted on clients' websites is presented according to SMB Nation Brand/Usage guidelines



  • Daily, weekly and monthly contact with existing client base
  • Obtain annual/monthly sales quotas as set by management
  • Utilize the NetSuite SFA and Marketing functions to their greatest potential
  • Measure advertising campaign and sponsorship performance to ensure that vendor/partners' goals are met and recommend campaign optimization tactics therein
  • Provide monthly review of marketing and sales efforts to both SMB Nations' vendor/partners and internally to SMB Nations' Management Team(s), detailing success on goals, other accomplishments and challenges
  • Drafting sales contracts, insertion orders and other sales and marketing related documents
  • Write and submit RFP's for print and online media campaigns
  • Manage online advertising and magazine advertising inventory
  • Manage sponsorship/exhibitor space/special programs inventory for various events
  • Facilitate invoice management
  • Traveling to various conferences, workshops and tradeshows, including booth duty in SMB Nation booth



  • Must be extremely organized and detail-oriented 
  • Self-motivated, excellent written and verbal communication skills 
  • Strong project management skills; flexibility to manage and maintain multiple projects  
  • Willing to go the extra mile to meet deadlines and achieve results 
  • Bachelor's degree or equivalent experience in advertising sales/marketing coordination 
  • Solid PC skills, including Word, Excel, PowerPoint, Outlook, Adobe 
  • Previous success in a deadline driven environment 
  • Overnight travel required


Send Resume to: 
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Data Analyst

The Data Analyst is responsible for database maintenance via entering new and/or updated customer and account information. This is an AMAZING INTERNSHIP position.


The Data Analyst position would primarily:

  • Organize Dynamics CRM data, integrations and record merges.


Key responsibilities include:

  • Prepare source data for computer entry by compiling and sorting information; establishing entry priorities.
  • Process customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.
  • Enter customer and account data by inputting alphabetic and numeric information.
  • Maintain data entry requirements by following data program techniques and procedures.
  • Verify entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.
  • Test customer and account system changes and upgrades by inputting new data; reviewing output.
  • Secure information by completing data base backups.
  • Maintain operations by following policies and procedures; reporting needed changes.
  • Maintain customer confidence and protects operations by keeping information confidential.
  • Contribute to team effort by accomplishing related results as needed.


This position requires the following skillsets:

  • Ability to multi-task and stay organized in a busy office setting.
  • Excellent data entry skills.
  • High attention to detail, in regards to grammar, spelling, punctuation, etc.
  • Outstanding decision making/critical thinking/information analysis skills.
  • Quick and accurate typing (at least 45 WPM with three or fewer mistakes).
  • Understanding of company confidentiality policies.

The ideal candidate would be someone who is results-driven, with a high energy level, positive attitude, and someone who can work independently.


Minimum experience required:

  • 12-18 months of experience in an office setting is highly encouraged.
  • Advanced knowledge of basic clerical and administrative procedures.
  • At least 12 months of experience with relevant computer CRM applications, such as SalesForce.
  • Formal computer training an advantage.


This internship would require the following qualifications to perform the role in a competent manner:

  • Familiarity with a busy office setting.
  • High School Diploma required, though a bachelor’s degree or higher is encouraged.
  • Proficiency in SalesForce or other CRM programs.
  • Proficiency with Microsoft Office Applications.

Work Environment:

This internship provides the opportunity for the ideal candidate to work either on-premise at our main office in Bainbridge Island, WA, AND/OR remotely. To be considered for remote work options, the candidate must pass a 3 month probationary period, during which time their supervisor will assess remote capabilities. Note that due to SMB Nation policy, remote work options may be revoked at any time, for any reason, including, but not limited to, lack of productivity or required presence in the office during busier event times.


This is an unpaid internship opportunity.

Send Resume to:  
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Sales Development Representative

Job Description:

As a Sales Development Rep (SDR), you will be responsible for developing and qualifying leads to the point of handoff to the sales force. You will maintain a thorough understanding of the Company's products and services, as well as industry and customer needs in order to identify appropriate prospects and quickly establish effective contacts. This is a high energy position requiring an individual who is extremely motivated, enthusiastic and results-driven. Attention to detail is a must. As a SDR, it will be critical for you to conduct business dealings with prospects in a way that creates a superior customer/prospect experience that will set the stage for future product sales.

This is a 90-day contract to permanent position.

Desired Skills & Experience

Position Responsibilities:

  • High volume prospecting/calling into multiple organizations via cold-calling, networking, e-mail, as well as utilizing internet information sources to build and maintain a lead development pipeline.
  • Articulate the Company's value proposition to decision-makers across multiple industries to assess buying interest.
  • Learn and demonstrate a fundamental understanding of the Company's offering -- and clearly articulate capabilities and advantages to prospective customers to successfully manage and overcome prospect objections.
  • Meet and exceed daily and weekly goals as well as deliver a high quantity of well qualified sales opportunities.
  • Heavy use of CRM Application ( including entry and management of all lead data and ensure data integrity. ( experience a plus)


Position Qualifications:

  • Excellent communication skills with a pleasant and confident phone voice to create a positive brand experience in all conversations.
  • Ability to work in a high energy environment.
  • Skilled in the utilization of Microsoft suite of products, especially Excel.
  • Strong organizational skills with the ability to multi-task and set priorities.
  • Experience with a big plus
  • Minimum of 1 year sales experience.


Company Description

We are a 10 year old media company that serves technology clients through a magazine, events and Internet properties. Our clients include Microsoft, HP, Cisco and Intel. We value teamwork, honesty and integrity -- that is what has kept us as a leader in our space for over a decade.

If you are interested in working for an exciting, industry leading company with plenty of room for growth, we'd like to hear from you. Please send us your resume!


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